Human Resource Management in
Starbucks
Human Resource Management in
StarbucksAnamika Kumari
Lathika BothraMitesh Sahu
NavinRakesh
Santhosh Srinivasan
Anamika KumariLathika Bothra
Mitesh SahuNavin
RakeshSanthosh Srinivasan
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ContentsContents
• Mission Statement
• Background
• Basics Of HR used in Starbucks
• Strategies Adopted
• Challenges and Related Innovations
• Mission Statement
• Background
• Basics Of HR used in Starbucks
• Strategies Adopted
• Challenges and Related Innovations
The Six Commandments (Mission Statement).
The Six Commandments (Mission Statement).
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component in the way we do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component in the way we do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
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• Develop enthusiastically satisfied customers all of the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
• Develop enthusiastically satisfied customers all of the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
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Background NoteBackground Note
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HR-BasicsHR-Basics
• To have right people hiring the right people
• Adaptability, dependability and ability to work in a team
• Employees upfront in job postings
• To have right people hiring the right people
• Adaptability, dependability and ability to work in a team
• Employees upfront in job postings
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Star SkillsStar Skills
• Maintain & Enhance Self-Esteem
• Listen & Acknowledge
• Ask for Help
• Maintain & Enhance Self-Esteem
• Listen & Acknowledge
• Ask for Help
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• Training employees to perform job efficiently
• First Impressions
• 2004, Coordinator average pay $35,294
• Manager average pay is $44,790
• Your special blend
• Training employees to perform job efficiently
• First Impressions
• 2004, Coordinator average pay $35,294
• Manager average pay is $44,790
• Your special blend
“Treat people like family & they will be loyal & give their all”
“Treat people like family & they will be loyal & give their all”
• Bean Stock Plan
• Working Solutions
• Warm Regards
• MUG (Moves of Uncommon Greatness)
• BRAVO!!
• Spirit of Starbucks
• Bean Stock Plan
• Working Solutions
• Warm Regards
• MUG (Moves of Uncommon Greatness)
• BRAVO!!
• Spirit of Starbucks
Strategies AdoptedStrategies AdoptedTraining• All classes of employees including part timers• 24 hours of training• Teach about retailing, coffee making skills, and
creating a positive customer experience• Management training 8-12 weeks• Teach about store operations, managing
people, and training people• Discuss outside training programs & seminars
Training• All classes of employees including part timers• 24 hours of training• Teach about retailing, coffee making skills, and
creating a positive customer experience• Management training 8-12 weeks• Teach about store operations, managing
people, and training people• Discuss outside training programs & seminars
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Motivation
• Health Insurance(after 20 hrs, 90 days)
• Employees as partner (20 hrs, 6 Months)
• Flexible work schedule
• Treat people with respect & dignity
• Keep pulse with employee surveys
Motivation
• Health Insurance(after 20 hrs, 90 days)
• Employees as partner (20 hrs, 6 Months)
• Flexible work schedule
• Treat people with respect & dignity
• Keep pulse with employee surveys
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How to tackle the challenges?Using innovative thoughts…How to tackle the challenges?Using innovative thoughts…
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