How to adapt to today’s changes
Structural maintenance and support
Agenda
• General view on maintenance and support
• Our view on set-up
• Specialty on Monitoring and performance
2
General view on maintenance and support
3
Financial process support
4
All-in Top Hat
6
Functional, Application and Technical maintenance
11
Planning &
Control
Financieel
Management
Behoefte
ManagementContract Management
Operationele
ICT aansturing
Beheer
Bedrijfs-
Informatie
Gebruikers-
ondersteuning
Informatie-
coördinatie
Richting
gevend
Sturend
Uitvoerend
Gebruiksbeheer Functionaliteitenbeheer
SpecificerenVormgeven
niet-geaut. IV
Voorbereiden
Transitie
Toetsen en
Testen
Bepalen
Bedrijfsproces-
ontwikkelingen
Opstellen
IV-organisatie
strategie
Leveranciers
management
Ketenpartners
Management
Strategie
Inrichting
IV-functie
Relatie-
management
Gebruikersorg.
Opstellen
Informatie
Strategie
Informatie
Lifecycle
Management
Bepalen
Keten-
ontwikkelingen
Bepalen
Technologie-
ontwikkelingen
Wijzigingen
beheer
Transitie
Informatie
Portfolio
Management
BiSL Model
Our view on set-up
12
Manage your environment
IT
Business
IT
ITIL BISL
ASL
(Our vision) Manage your environment
IT
Business
IT
ITIL BISL
ASL
What do we do... • Maintenance and support intake (What)
• Check project deliverables
• Acceptance criteria document
• Setting up maintenance processen (How/Who)
• Setup SLA
• Based on our “Service Catalogue”
• Setup Skilled Servicedesk
• First, Second and Third line support
• Document agreement and procedures (DAP)
• Structural maintenance and support procedures
• Calendars (functional / technical)
• Setting up Technical maintenance procedures
• Monitoring
• Performance tuning and stability
15
Specialty on Monitoring and performance
17
Monitoring your Oracle EPM system
• What and why monitoring
• Different kind of monitoring
• Application (EPM) monitoring
19
Monitoring your Oracle EPM system
• Does Oracle EPM come with any tools?
• EM
• Weblogic
20
Enterprise Manager (EM) / Web Logic Console
21
Monitoring your Oracle EPM system
• Application (EPM) monitoring
• URL monitoring
• Scan logging
22
Swap Support / PHP Server Monitoring
23
Performance and Tuning – Tips & Tricks
• Windows tuning
• Application tuning
• Planning tuning / performance
• Essbase
• Best practices
• Whitepaper from Oracle
• Quick Scan
24
Q&A
Wietse Mol
Swap Support
Olaf Looije
Swap Support
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