IP Communications Training
7921
Getting to Know Your Handset
Directory
Services
Settings
Line View
Battery Indicator
Signal Strength
Soft Keys
Send Button
Power/End Button
Navigation Pad
Earpiece
Charging/Ringing/Message Waiting Indicator
Microphone
Mute
Volume
Application Button Extension
Headset Connector
Getting to Know Your Base
Speakerphone
Microphone
Charging LED
Placing a Call with HandsetPlacing calls:
1. Type the number and press the Send Button
2. Press and hold the Speakerphone Button then dial the number and press the Send Button
Send Button
Speakerphone Button
Placing a Call On BasePlacing calls:
1. Type the number and press the Send Button
Dialing the Number
Inside Calls: Dial the 4 digit extension number
NOTE: Use *ext to dial VM directly
Outside Calls: Dial “8” + the number
Emergency Calls: Dial 911 or 8911
Answering an Incoming Call
To Answer an incoming call:• Answer using
Earpiece/Microphone:– Press the Send Button
• Answer with the Speakerphone:– Press and hold the
Speakerphone Button– Press the Send Button
• To take a call off Speakerphone, press and hold the Speakerphone Button
Send Button
Speakerphone Button
Earpiece
Microphone
Ending a Call
• Press the End Button
End Button
Speakerphone Button
Soft KeysExample: Soft Keys
To access Soft Keys: •Press the right Soft Key button
Examples of Soft Keys
• New Call Soft Key will enable a new call
• The End Call Soft Key will end a call
• The Redial Soft Key redials the last dialed number
• Transfer Soft Key will enable you to transfer a call
• Confrn Soft Key allows three way calling
• Hold will place a call on hold• Resume will continue a call that
was on hold
Soft Keys
Features Buttons
• There are four features buttons located on your IP Phone:– Services – Can be set up by customer preference– Directory – Allows each user to see Missed, Received and Placed Calls as
well as look up phone numbers in the Corporate Directory– Line View – Displays Line Options of Your Phone– Settings – This is where users can change their Ring Type and the contrast
on their IP Phones
Line View
Settings
Services
Directory
Retrieving Voice Mail
If the phone light is lit red, then that means you have a new, unheard message
To retrieve your new message or access your voicemail:
• Press and hold the message button (#1 key), and follow the prompts
• Press the Message Soft Key and follow the prompts
Message Indicator
Message Button
Message Soft Key
Using the Information Key
– Press ? by pressing the center navigation button
– Make your selection you wish to know more about
– To end:• Press the End
Button
Center Navigation Button
End Button
Phone Screen Icons
References
• Quick Reference Guide:
• http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/ip_phones/7921/4.0/english/reference/guide/qrc7921.pdf