How Clemson University uses Adobe Connect to facilitate Distance Education, Meetings, Support

and Online Training

Jan Lay and Steve NodineCustomer Relations and Learning Technology

Clemson Computing and Information TechnologyClemson, SC USA

Let’s Get Connected!

Cost

Compliance

Convenience

Cost

Compliance

Convenience

Increased Adobe Connect Use at Clemson University

Increased Adobe Connect Use at Clemson University

Distance Education

Meetings

Computer Support

Online Training

Distance Education

Meetings

Computer Support

Online Training

The Various Forms of Distance Education

•Dedicated, mostly asynchronous classes

•Taught-from-a-Distance classes•Multiple Instructors in Multiple Locations•Guest Speakers•One-off Classes

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Basic vs. Intensive UseOf Adobe Connect

•Basic Adobe Connect Use•Audio lecture•Visual Materials•Q/A via Chat

•Intensive Adobe Connect Use•Video•Whiteboard•Break-out rooms•Polls•Screen/computer Sharing

Dedicated DE Classes

Collaborative Classes

Hybrid Classes

Dedicated DE Classes

Collaborative Classes

Hybrid Classes

Using Adobe Connect for Distance Education

On Campus Meetings

Project Meetings

Virtual Office Hours

On Campus Meetings

Project Meetings

Virtual Office Hours

Meetings Facilitated by Adobe Connect

Monitor Support Calls

Remote Access

Technique Demonstration

Monitor Support Calls

Remote Access

Technique Demonstration

Using Adobe Connect for Computer Support

Online Training

Follow-up Training

Software Support

Online Training

Follow-up Training

Software Support

Training, Demos and Software Support

“One-off” Classes

In-class Use

Study Materials

“One-off” Classes

In-class Use

Study Materials

Innovative Uses Of Adobe Connect

More Innovative Uses Of Adobe Connect

Webinars

Monitor Teaching

Virtually Worlds

Webinars

Monitor Teaching

Virtually Worlds

More Innovative Uses Of Adobe Connect

Jan Lay and Steve NodineCustomer Relations and Learning Technology

Clemson Computing and Information TechnologyClemson, SC USA

Pros

Remote communication

Increased interactivity

Additional Resource

Chat “minutes”

Jan Lay and Steve NodineCustomer Relations and Learning Technology

Clemson Computing and Information TechnologyClemson, SC USA

Cons

•Learning curve•Participant distraction•Audio problems•Missed questions•Whiteboard •Internet traffic•Chat room reputation

Jan Lay and Steve NodineCustomer Relations and Learning Technology

Clemson Computing and Information TechnologyClemson, SC USA

Connection Conclusion

Whether you want to offer virtual office hours, a way to make sure that good study materials are available to

your students, provide “hands on”, but remote computer support, offer

synchronous interactivity for a meeting, training session, or class…AC enables a

wide variety of needs to be met