Goal: Provide high quality public safety and judicial services
On May 27th, Chief
Watts and over 20
officers picked up
litter on Albright
Rd. which was part
of the Law
Enforcement Litter
Challenge across
South Carolina.
Engage the
public regularly strategic goal
70% within
5 minutes strategic goal
National average—
4 minutes
35 seconds
Goal: Provide high quality public safety and judicial services
Property Crimes
Violent Crimes
249
34
May FYTD
per 1,000 capita
36.87
5.15
New
Disposed/Discharged
845
939
May April
945
1,228
National averages—
43% response
within 4 minutes
93% response
within 8 minutes
Fire Calls
Medical Calls
5:18
5:16
Received
Served
100
15
May April
92
11
March
138
23
90% within
5 minutes strategic goal
Disposed/
Discharged
exceed New strategic goal
Per capita
less than
41.24 property
5.86 violent strategic goals
May
Goal: Provide high quality public safety and judicial services
3 Residential
fires
341 Commercial inspections
33% Fires contained
to room of origin
1.07 Fire incident Rate (YTD)
Fire Incident Rate—
.90 incidents per
1,000
100%
inspected
annually strategic goal
90%
contained
to room
of origin strategic goal
Below
.9 fire
incidents
per 1,000 strategic goal
15,240 FYTD
Children educated
Educate
over 7,000
students strategic goal
301 Adults
contacted about fire
safety
Reach out
to over 3,258
citizens strategic goal
Goal: Provide high quality public works and stormwater services
228 Miles of streets
swept 39% of all
streets
137 Potholes Repaired
93% within 36 hours
349 Utility cuts Repaired
FYTD
44 CORH Traffic signs installed
16% FYTD
Goal: Provide high quality parks, recreation and tourism services
Parks
Recreation Centers
163,910
13,860
May April
167,847
13,828
MS-4
Requirement—
clean basins strategic goal
90% Work orders
completed in
36 hours strategic goal
Update
all City owned
street signs strategic goal
Two family bike
rides were held in
May that attracted
50 riders from
between ages 3 to
84. These rides
promote cycling,
rules of the road,
group riding
safety tips and
etiquette, and
encourage active
living choices.
Hold
a bike fair
for families strategic goal
Comparing usage to
May 2015, city parks
saw an increase of
13.4% with 144,563
users. However,
recreation centers
saw a drop of 18.7% in
usage compared to
last year (17,044).
Raw Water
Finished Water
19.7 MGD
17.9 MGD
May
Goal: Provide high quality electric, water and sewer services
Water filter plant
average daily flows
are down as a result
of greater rainfall
from May 2015 —
22.50 MGD raw and
21.41 MGD finished.
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
66 sec Hold time
2:04 Talk time
112 New Twitter
followers
109 Service requests
43 min SAIDI—Avg
interruption duration
136 min CAIDI—Avg
customer interruption
99.90% ASAI—
System was available
12.7 MGD WWTP Average
flow
Less than
142.16 minutes
SAIDI strategic goal
99.95%
ASAI strategic goal
Less than
74.74 minutes
CAIDI strategic goal
Hold less
than
90 seconds strategic goal
Talk less
than
2:30 mins strategic goal
10%
Increase
service requests strategic goal
Goal: Provide high quality economic development services
In May, the Technology Incubator
conducted its fifth Business Growth
Workshop of the year about “Effective
Market Positioning for Your Company.”
During this workshop, four businesses
were provided with resources about
growing their business with subject
experts, certified business coaches,
peer coaching, and a decision toolkit.
340 Permits issued
$28 m Valuation of
permits
1,445 Building
inspections
153 Jobs created
Open for Business
200 new
jobs by
6/30/2018 strategic goal
Maintain
or increase
Open for Business
usage
strategic goal
Sustainability
proposal for
talent
development
strategic goal
Goal: Create a vibrant Knowledge Park area
Facebook Likes
Old Town Events 3 27
Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:
2,375 Potential new
jobs
$117m Potential
investment
16 Active
Prospects
10%
Increase
in site traffic
strategic goal 14,508
May
27.6% increase over July 2015
20
Old Town
events a year
strategic goal
Goal: Contribute to the success of the community’s business parks
FYTD May
A partnership with
RHEDC and Scannel
has led to the
development of a new
business park—Legacy
Park West. Grading
has started on the park
which will be 94 acres
with 4 building sites.
Assist in
development
of a new
business park
strategic goal
Goal: Provide for a coordinated transportation system that
supports the City’s growth goals
Goal: Support the study and development of key city corridors
As of the end of May, 15 of
37 road segments have
been repaved. Most
recently completed are
Capstone Court, Colby
Avenue, and Tarleton
Court. Staff have also
recently rebuilt Laurel
Creek where the roadway
had natural groundwater
issues.
City staff have developed a Permit Activity Map that shows new buildings and
interior up-fits throughout the City limits. Click here to visit.
Cherry Rd
See $1 million
in new
development
strategic goal
$20 million
Galleria
$8.5 million
Cherry Rd
$232 thousand Saluda
Galleria
See $1 million
in new
development
strategic goal
Saluda
See $1 million
in new
development
strategic goal
Permit Activity
since
September 2015
Repair
the City’s
roads
strategic goal
Goal: Strengthen neighborhoods through partnerships that
promote community, identity, and livability
Voluntary
compliance rate—
70%
165 FYTD
Neighborhood meetings
85% Voluntary
compliance rate
38 FYTD
Demolitions
2 Rehabilitations
66%
Voluntary
Compliance
strategic goal
30
Demolitions strategic goal
20 Rehabilitations
strategic goal
175 Neighborhood
meetings strategic goal
The majority of open code enforcement cases are from
overgrown grass which is classified as a “Nuisance” violation.
Goal: Offer a variety of opportunities to engage citizens, build
public trust, and encourage civic pride
Goal: Cultivate partnerships that encourage a wide range of
cultural, recreational, and educational opportunities for all ages
276 Senior
participants
243 Therapeutic Recreation participants
60 OWLS Club participants
On May 14th,
Cherry Park’s
Field #5 hosted a
screening of the
Minions movie.
A few dozen
citizens showed
up and a prize
was awarded to
the best dressed
minion.
Facebook Likes 51%
10% increase in
social media
engagement strategic goal
2,624
May
62.1% increase over July 2015
Website Visits 68,992
May
69,486
April
Add
30 OWLs
club members strategic goal
Provide
opportunities
for special
populations strategic
goal
Program
facilities for multiple
uses strategic goal
City of Rock Hill
155 Johnston St.
PO Box 11706
Rock Hill, SC 29731
www.cityofrockhill.com