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Multi-Agency Frameworkfor Local Government
Simon Robinson
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Today’s RegistrationsLB Barking & Dagenham
LB Brent
LB Bexley
Brighton and Hove Council
Cambridge City Council
Cambridgeshire CC
LB CamdenLB Greenwich
LB Hammersmith & Fulham
LB Harrow
Hartlepool Borough Council LB Hillingdon
LB Hounslow
Isle of Wight Council
LB Islington
Kent CC
LB Lambeth
LB Merton
LB Newham
Peterborough Council Portsmouth City Council
Southend on Sea BC
Suffolk CC
Sunderland City MBC Thurrock Council
Wokingham Council
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Agenda
Setting the Scene
Trying to make sense of it all
Break
Case Study – Bolton MBC
Lunch
The Oracle Solution
Demonstration
Break
Speaker Panel Q&A
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Setting the Scene
Mark Bray
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What I am going to cover in setting the scene
Multi agency working problems &
considerations
How we approached a similar problem and
lessons learnt
Shape of solution, how we have applied the
lessons, and why we think it’s compelling
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Considerations for Multi agency working
PortfolioPlanningPortfolioPlanning
Client
Need
Client
NeedGovernment
Policy
Government
Policy
TechnicalconstraintsTechnical
constraints
CoordinatedCoordinatedServiceService
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Drivers and considerations
Business
Considerations
•Seamless Service
•Autonomy
•Funding/Ownership
•Flexible infrastructure
•Sharing knowledge
•Communityinfrastructure
Policy Drivers
•IRT
•Single Assessment
•Joint Mental Health
•ICRS
•Children’s Trusts
•Care Trusts
Technical
Considerations
•Integrating the silos
•DPA & Caldicott
•Unique identifiers
•Data cleanliness
•Data ownership
•Security and access
– is this too hard?
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eGovernment – a similar problem
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The Problem
Large enterprise
Many businesses
Many different faces in the community
Different management structures
Different drivers, challenges, objectives
Need for unified corporate approach
Huge change management challenge
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SocialServices Housing Leisure StreetServices
InformationBase
WWW
Evolving Electronic Service
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SocialServices Housing Leisure StreetServices
InformationBase
Evolving Electronic Service
WWW
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SocialServices Housing Leisure StreetServices
InformationBase
Evolving Electronic Service
Contact
Database
WWW
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SocialServices Housing Leisure StreetServices
InformationBase
Evolving Electronic Service
Contact
Database
WWW
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Lessons learnt
Corporate approach
Flexible scaleable architecture
Fast, low risk, low cost deployment
Incremental change management
Integration is key
Template based solution
– Think big, Start small, Layer the complexity
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Where we have implemented
Hertfordshire CC
Hull City Council Liverpool City Council
East Renfrewshire Council
Clackmannanshire Council
South Lanarkshire Council South Ayrshire Council
Peterborough City
Calderdale MBC
LB Havering
City of Westminster Bolton MBC
Stevenage BC
Sandwell MBC
Newport County Borough LB Croydon
Northumberland CC
Berwick BC
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Our Solution
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Network Infrastructure
Oracle believes a community infrastructure that will enable
multiple services to deployed over time is the answer to theproblem
E d u c a t i o n
H
e a l t h c a r e
V o l u n t a r y
Y O T
P o l i c e
S o c i a l S e r v i c e s
Multi-Agency Framework
Web
WWW
ITV Office MobilePhonePaper
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We achieve this with a single Architecture for Inter-Agency
collaboration
Network InfrastructureNetwork
Agency
Systems
Agencies
Multi-Agency Framework
Applications e.g.
IRT, SAF, e-Forms
Single View of
Customer Internet Workflow
Engine
Services
Channels
WWW
Channels
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An Integration Architecture enables data sharing
AgencyAgency
AgencyAgency
Multi-Agency Framework
Adapter Adapter Adapter Adapter Adapter
Adapter
Cross Referencing
Messaging Hub
Rules Engine
Message TransformationOracle9i
AQ
Oracle
Application
Interconnect
Agency
Web
WWW
ITV Office MobilePhonePaper
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AgendaSetting the Scene
Trying to make sense of it all
Case Study – Bolton MBC
Lunch
The Oracle Solution
Demonstration
Speaker Panel Q&A
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AgendaSetting the Scene
Trying to make sense of it all
Case Study – Bolton MBC
Lunch
The Oracle Solution
Demonstration
Speaker Panel Q&A
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AgendaSetting the Scene
Trying to make sense of it all
Case Study – Bolton MBC
Lunch
The Oracle Solution
Demonstration
Speaker Panel Q&A
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AgendaSetting the Scene
Trying to make sense of it all
Case Study – Bolton MBC
Lunch
The Oracle Solution
Demonstration
Speaker Panel Q&A
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What is Oracle Local Government MultiAgency Framework?
Simon Shears
MAF - IRT Devt. Programme Manager
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Hold onto your hats!
The art of “keeping it simple…”
The Development team
Demo coming soon!
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IRT Scope
Multi Agency Framework IRT
Level 3
Initial & Core
Assessments
All Other
SSD/YOT/Health
“core“
Functions
Level 2
Referral/
Consultation*
Receive
Notifications
Assign to SSD
(Level 3)
Track Referral
Child in Need
Meeting*
Chronology
Report
Level 1-2 Back
Office Updates
Risk Impact
Matrix
Manage
Outcomes
Child Summary
or Detail Info
HubIRT
Database
Super Set
Of All Children
Voluntary/Common Referrer Access Professional-only
Social
Services
Connex
-ions
* = Off-line/
Traveller
Functions
A&E
PCT
Systems
YOT
Education
Level 1
Logon/Security
Raise
Concern
Info on Services
Process Help
New(?) Child
Change of
Circumstances
Get Contacts
Level 0
Services
Available
Feedback
Self-Referral
(future)
Public
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Demo coming REAL soon!
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Overcoming Data Protection Issues
Why is Cross-
Referencing so
important?
IRT Soc Ss Educ Health YOIS App Z
1234 SS012 U999 NHS.. <blank> Z1234
1238 <blank> U888 NHS.. Y1234 <blank>
Hub
IRT
Education Health
Social
ServicesApp Z
YOIS
• Protocol Driven
• Security
• Audit• Re-usability – cost
• Data quality
• Message Transformation
• Workflow rules
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Demo NOW!
Demo until the questions run out.
Business questions first – please
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Multi Agency Framework - Components
Multi Agency Service – web application
Integration Framework – built for IRT
Web Portal for holding IRT information on services
eForms for IRT (based on Bolton’s Child Concern Model)
Infrastructure:
– A children’s set-up of data – A special security and auditing set of functions
– DataLoaders
– Reports
– Workflows for notifications
– An Impact Analysis Report
– A “Fast Forward” package to implement these
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Using Relationships
23 Acacia
Gardens
Anytown
Ward
John
Jones
Sarah
Jones
Property in
Lives atLives at
Mother of
Anytown
School
School in
Pupil at
Arthur
Smith
Head Teacher of
• People
• Property (eg disturbance)
• Active and Inactive
• Services to these
• Reporting• Where else?
• Maintenance of
Jane
JohnstonRespite carer of
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Think Big, Start small, layer the complexity
Starting the change…..
eForms – Common Assessments/Referrals
Mobile Assessments/Referrals – lower cost
Impact Assessment – outcomes reporting/returns
Risk Analysis – predictive, prevention justification
3: “ A & R”
Cross-system chronology – better view
More systems – complete(r) picture
Change of Circumstance – pro-active reporting
2: “T”
Web KnowledgeBase – improve access
Log Concerns/Involvements – reduce risk
Simple Contact Information – improve service
Data Loaders – improved data quality
Simple Notifications – less “cracks”
1:“I & I”
Solution Components - benefitPhase
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In Summary – what’s different?
Delivers on “overarching” inclusive solution
Builds on, not replaces, existing systems
eForms was not technically possible 6 months ago
Oracle’s investment in integration
IRT is the first of a family of Multi-agencyframework solutions.
Commitment to make it low-risk and affordable
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Agenda
Setting the Scene
Trying to make sense of it all
Case Study – Bolton MBC
Lunch
The Oracle Solution
Demonstration
Speaker Panel Q&A
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SUMMARY AND CLOSE
Simon Robinson