www.orbitone.com
Raas van Gaverestraat 83B-9000 GENT, Belgium E-mail [email protected] Website www.orbitone.com
Tel. +32 9 265 74 20Fax +32 9 265 74 10VAT BE 456.457.353Bank 442-7059001-50 (KBC)
15 October, 2009 Office Communication Server (OCS)Enhanced Productivity
15 October, 2009Office Communication Server Enhanced Productivity2
Speakers
Olivier MangelschotsManaging [email protected]
Thijs ter BeekProject [email protected]
Arne VerstraeteSystem & network [email protected]
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Quick survey
Who is already using OCS?Who is using it as primary phone?
Office Communication Server Enhanced Productivity15 October, 2009
Agenda
Future of telephonyWhat is OCS?Network diagramHardware devicesDemoSoftware: Office CommunicatorQ&A
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Next generation telephony What to look for in your next telephony solution?
Office Communication Server Enhanced Productivity15 October, 2009
15 October, 2009Office Communication Server Enhanced Productivity
Voice and data networks mergeVoIP = Voice over IP
Phone lines (ISDN, PRI) are replaces by VoIP network links (SIP trunks)VoIP over DSL, Fibre, …
Internal voice cabling is replaced by Ethernet Telephony exchanges (PBX) are replaced by network switches
and (virtual) servers
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Office Communication Server Enhanced Productivity715 October, 2009
Hosted solution
Just like Hosted ExchangeToday, smaller companies do not need to invest in expensive
hardwareEverything is hosted in a datacenter
Monthly fee
Small companies get rich feature set, previously only found in enterprises
Office Communication Server Enhanced Productivity15 October, 2009
No more complex devicesMore intuitive interface
Who knows how to use advanced functions on these?
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Integrated in your daily tools (Outlook, ...)
Office Communication Server Enhanced Productivity15 October, 2009
Unified CommunicationsChannels merge into one, easy-to-use environment
Desk phones Mobile phone Voice-mail Contacts E-mail Calendaring Presence Instant messaging (IM) Conference calls Videoconference Application sharing Fax ...
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Office Communication Server Enhanced Productivity1015 October, 2009
Presence based communications
Smart choices based on your presence/status
•In a meeting•Busy•Available•Out of office•…
Less frustrationsMore productivity!
15 October, 2009Office Communication Server Enhanced Productivity
Work from anywhere
It does not matter where you are
You are reachable just as in the office
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15 October, 2009Office Communication Server Enhanced Productivity
Single number reach
Brett JohnsonTechnical Specialist
Unified Communications
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
Main: +44870 50 10 800Direct: +441189094017Mobile: +447801881403
Home office: 425-788-4555Assistant: 425-538-4486
Pager: 425-555-7112Business e-mail: [email protected] e-mail: [email protected] IM: [email protected]
Personal IM: [email protected]://www.microsoft.com
Main: 425-882-8080Direct: 425-707-6471Fax: 425-936-7329
FaceBook: www.facebook.com/profile.php?id=689246513Linked.In: www.linkedin.com/pub/0/429/3a4
Twitter: BrettjoMSN Spaces: cid-3591732c7834441f
UC Blog: communicationsserverteam.com/Skype: [email protected]
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About Microsoft Office Communication Server
Office Communication Server Enhanced Productivity15 October, 2009
15 October, 2009Office Communication Server Enhanced Productivity
Gartner Magic Quadrant http://www.gartner.com/technology/media-products/reprints/microsoft/vol7/article3/article3.html
Microsoft is quickly becoming the leader
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15 October, 2009Office Communication Server Enhanced Productivity
Office Communication Server 2007 R2
Available today
Requires at least 3 (virtual) Windows servers (64 bit)
Not yet a full telephony exchange (PBX) replacerNot yet possible to link SIP devices directlyMost companies have doorphones, analogue faxes, phones in elevators, hallways, …
Solution, mix OCS with Cisco or other PBX
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15 October, 2009Office Communication Server Enhanced Productivity
Office Communication Server 2010
Expected 2nd half 2010Promise to be a full telephony exchange
(PBX) replacerDirect support for SIP devices
Very large choice of SIP devicesavailable
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Office Communication Server Enhanced Productivity15 October, 2009
Integration with Microsoft Exchange
Communications • Instant Messaging
• Conferencing• Enterprise Voice
Messaging• E-mail
• Calendaring• Unified Messaging
Identity & presence
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Hardware devices
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Polycom CX200Polycom CX700Plantronics Savi GoWirelessUSB HeadsetPolycom CX100RoundTable
OCS Optimized deviceshttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspx
15 October, 2009
Office Communication Server Enhanced Productivity15 October, 2009
Polycom CX200
The standard phone for OCS Connect to your computer via USB Plug and play with Vista en Windows 7 No buttons, alls handling goes trough PC Easy to move/take with you Also ideal for home workers Handsfree Approx €115
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Office Communication Server Enhanced Productivity15 October, 2009
Polycom CX700
Connected to network using RJ45 Power over Ethernet (PoE) No need for a computer Optional: connect to
PC using USB Intuitive touch screen Approx €490
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Office Communication Server Enhanced Productivity15 October, 2009
Plantronics Savi Go Wireless
Connects to computer via USB Plug and play with Vista en Windows 7 About 10 meter freedom Button to answer calls Approx €125
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Any PC headset works fine with Office Communicator!
Both USB and direct audio
Example: Logitech €30
Office Communication Server Enhanced Productivity15 October, 2009
Polycom CX100
HandsfreePortablePersonal Ideal for small meeting roomsUSB connect to laptopApprox €105
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Office Communication Server Enhanced Productivity15 October, 2009
Polycom CX5000Microsoft RoundTable
For small meeting rooms Conference phone 360 degree panoramic video Approx €4000
Works with Live Meeting and OCS
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Seeing is believing
Demo
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Software
Office Communication Server Enhanced Productivity15 October, 2009
Office Communication Server Enhanced Productivity
Office Communicator (Windows) Office Communicator Attendant Office Communicator Web Access Office Communicator Mobile iPhone (iDialoge) Mac Messenger Response Groups Integratie Visual Studio
Software
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Office Communication Server Enhanced Productivity15 October, 2009
Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx
The application forAvailability of your teamInstant messaging (chat)TelephonyConferencesShare your screen
Great integration with Outlook See who calls you Very handy tool!
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15 October, 2009Office Communication Server Enhanced Productivity
Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx
Videoconference
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15 October, 2009Office Communication Server Enhanced Productivity
Office Communicator, integration with Outlookhttp://office.microsoft.com/en-us/communicator/FX101729051033.aspx
Click to dial Missed calls Historiek Voice mail …
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Office Communication Server Enhanced Productivity15 October, 2009
Office Communicator Attendant 2007 R2 http://office.microsoft.com/en-us/communicator/CH103367771033.aspx
Ideal for receptionist Forward calls, consult Put calls on hold Multiple lines at
same time Send messages …
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Office Communication Server Enhanced Productivity15 October, 2009
Office Communicator Web Access http://office.microsoft.com/en-us/communicator/HA102200601033.aspx
Connect from anywhere You only need a web browser Ideal for remote users,
partners, customers Ideal as a backup-solution
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Office Communication Server Enhanced Productivity15 October, 2009
Office Communicator Mobile 2007 R2 http://office.microsoft.com/en-us/communicator/HA102027021033.aspx
Set your personal status Change call forwarding preferences Instant messaging with your team Search contacts, phone numbers Single number reach Windows Mobile Nokia, Motorola RAZR
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15 October, 2009Office Communication Server Enhanced Productivity
iPhone (iDialog OCS Client)http://www.modalitysystems.com/idialog
Change your statusSee your team presence Instant messaging with your
teamSearch phone numbers…
€7,99 on App Store
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15 October, 2009Office Communication Server Enhanced Productivity
Mac Messenger 7.0http://www.microsoft.com/mac/products/messenger
Change your status Instant messaging with your team Search phone numbers Internal OCS to OCS calls
Currently not yet full telephony solution Does not work with OCS optimized phone
such as Polycom
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Office Communication Server Enhanced Productivity15 October, 2009
Response Groups http://technet.microsoft.com/en-us/magazine/2009.03.ocsr2.aspx?pr=blog
Auto answerPut people on holdMusic on holdForward to first available operator
Hunt groupsChoice menus (IVR)…
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15 October, 2009Office Communication Server Enhanced Productivity
Integration with Visual Studio (developers)
Integrate OCS with your applications
Developer query-response bots
Develop Interactive voice response applications for telephone access
Visual Studio plug-in makes communication actions or information queries easy
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Q&A
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How to integrate OCS in my company?
Office Communication Server Enhanced Productivity15 October, 2009
15 October, 2009Office Communication Server Enhanced Productivity
Integration with existing systemsNetwork diagram - example in Belgium
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Office Communication Server Enhanced Productivity
http://technet.microsoft.com/en-us/office/ocs/bb735838.aspx
Integration with existing PBX
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Office Communication Server Enhanced Productivity15 October, 2009
Telenet SIP Trunk http://telenet.be/1794/0/1/nl/bedrijven-publieke-sector/telefonie/sip-trunking.html
SIP trunks are the future, no more ISDN/PRI conversions Telenet offers SIP trunk trough fibre Installation: +- €2200 (excluding fibre installation works) Subscription for 15 channels: approx €180 à month
Up to 600 channels Interesting call tariffs
* Prices are indicative and subject to change
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Office Communication Server Enhanced Productivity15 October, 2009
Telenet SIP TrunkMy bill Premium
Put DDI numbers in groupsAutomatic cost calculation per groupAllows you to use one SIP trunk for several
companies/subsidiariesFiltering by DDI numberCall Detail RecordsOnline web interface
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www.orbitone.com
Office Communication Server Enhanced Productivity15 October, 2009