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OpenText RightFax Release Notes 16 Enhancement Pack 2

Product Released: 2017-05-23

OpenText RightFax 16 Enhancement Pack 2 Release Notes 2

Contents 1 Introduction .................................................................................................................................... 4 1.1 Release Notes revision history .................................................................................................. 4 2 About OpenText RightFax ............................................................................................................. 4 2.1 New features.............................................................................................................................. 4

Installation..................................................................................................................... 4 Enterprise Fax Manager (EFM) .................................................................................... 5 Sync Module ................................................................................................................. 7 Clients ........................................................................................................................... 7 Administrative Utilities .................................................................................................. 9 Email Gateways ............................................................................................................ 9 External Document Connector (EDC) .......................................................................... 9 RightFax API ................................................................................................................. 9 Fax image high-availability ........................................................................................... 9

Remote DocTransport Server ..................................................................................... 10 Web services for MFPs .............................................................................................. 10 Analytics ..................................................................................................................... 10 Other enhancements .................................................................................................. 10

2.2 Discontinued and deprecated features .................................................................................... 10 3 Documentation errata .................................................................................................................. 10 4 Packaging and documentation ................................................................................................... 11 4.1 Packaging and delivery information ........................................................................................ 11 4.2 Related documentation ............................................................................................................ 12 5 Installation and upgrade notes ................................................................................................... 12 5.1 Before you begin installing ...................................................................................................... 12 5.2 Downloading this release ........................................................................................................ 13 5.3 Installing this release on a RightFax server by using the Installation Wizard ......................... 13 5.4 Installing this release in a Shared Services Environment ....................................................... 14

Shut Down Services and Back Up the RightFax Server ............................................ 14 Install this release on the First Server ........................................................................ 14 Repeat on the Other Servers in the System ............................................................... 15 Restart RightFax Services .......................................................................................... 15

5.5 Installing Client Applications .................................................................................................... 15 5.6 Troubleshooting the Installation ............................................................................................... 15


6 Fixed issues .................................................................................................................................. 15 6.1 Issues fixed in this release ...................................................................................................... 15 6.2 Issues fixed in 10.6 FP3 SR4 .................................................................................................. 18 6.3 Issues fixed in 10.6 FP3 SR3 .................................................................................................. 25 6.4 Issues fixed in 10.6 FP3 SR2 .................................................................................................. 29 6.5 Issues fixed in 10.6 FP3 SR1 .................................................................................................. 36 7 Contact information ..................................................................................................................... 44


1 Introduction These Release Notes provide an overview of OpenText RightFax 16 Enhancement Pack 2, including new features, delivery information, and supported platforms. OpenText recommends that you read these Release Notes in conjunction with the documentation included with the software package. If any conflicts exist, the Release Notes supersede the other documentation.

We also recommend that you check OpenText My Support (https://knowledge.opentext.com/) for any patches or documentation updates that may have been posted after the initial release of this product.

1.1 Release Notes revision history

Revision Date Sections Revised Description of Revisions

2017-05-23 First release. All new content.

2 About OpenText RightFax This section provides an overview of OpenText RightFax 16 Enhancement Pack 2.

OpenText RightFax16 Enhancement Pack 2 includes enhancements and bug fixes. Bug fixes are detailed under Fixed issues.

2.1 New features OpenText RightFax 16 Enhancement Pack 2 includes the following new features.

Installation

• Administrators can select the location to which to extract the MD5 or accept the default location.

• The RightFax PostScript Printer Driver has been added as a prerequisite. 1. During installation, when prompted to install the OpenText Printers click Install. 2. To associate the driver with the Office application printers, run a conversion for each

Office application. Users can then fine-tune the Advanced options for each Office application automation printer in the RightFax Conversion Engine Configuration.

• In addition to being supported on Windows Server 2012 and 2012 R2, RightFax server software is supported on Windows Server 2016 with current upgrades.

• Administrators can perform silent RightFax server installations and upgrades. An unattended server installation requires an installation XML file containing the RightFax installation settings (RIGHTFAXSETTINGSSOURCE.xml) which can be generated from the install wizard. An

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unattended server upgrade requires that the email address for activating RightFax in Product Licensing be included. Example for an unattended RightFax server installation: setup.exe /Unattended=true /Settings=<RIGHTFAXSETTINGSSOURCE> /allowShutdown=true Example for an unattended RightFax server upgrade: setup.exe /Unattended=true /[email protected] /allowShutdown=true

Enterprise Fax Manager (EFM)

2.1.2.1 Event logs

• The Event Viewer can be opened from the Utility menu in EFM, in addition to opening it from Administrative Tools in the Windows Control Panel,

2.1.2.2 General Preferences

• The obsolete option “Automatically adjust status display column widths” has been removed.

2.1.2.3 Phonebooks

• Administrators with full administrative access can configure global ODBC phonebooks on the server and grant groups of users access to the phonebook.

2.1.2.4 Services

• EFM preference can be set to not show Not configured services in the list of services. • EFM shows the running time for every RightFax service. • Services can be run in debug mode with the debug info appearing in a window or output to

the event log or a text file. • Administrative users can be given the permission to manage RightFax Services in Web

Admin. • RightFax Server Module:

o Separate retry settings can be set for busy signal, human answered call, special information tone, no loop/errors, other, and SMS.

o Different aging times can be set after which to clean up system files from different folders.

o The server can be set to require a minimum version of Client software. • When encryption of fax images is selected for the server, 256-bit AES encrytpion is applied to

fax images. To apply the same encryption to unencrypted files or files encrypted with a less secure algorithm, use the administrative utility RFImageTool.exe.

• DocTransport: The Fax Board Administrator Guide was updated with a current list of supported fax boards.


2.1.2.5 Users

• Administrators can enable and disable user accounts. A disabled user account can be prevented from sending faxes.

• The following levels of administrative access can be defined on the Permissions tab: o Administrator. An administrator can perform all administrative functions in RightFax,

including creating, editing, and deleting administrative items in EFM and performing administrative tasks on the mailboxes of other users. If only one administrator is defined, this administrator cannot be deleted.

o Read-Only Administrator. A read-only administrator can view the settings for administrative items in EFM.

o User Management Administrator. A user management administrator can create, edit, delete, disable and enable user accounts, and—like the read-only administrator—view the settings for other administrative items in EFM.

The administrative access permissions do not control the ability to access the RightFax Services. This is controlled by the user's Windows permissions. However, any type of administrator can have access to RightFax Services via Web Admin.

• Administrators can manage delegates for other users from EFM. • Administrators can set up email notifications for sent and received faxes and specify which

parts of the fax to inlcude. • The following permissions have been added and the label of the Permissions list has been

changed to “Client Permissions and Attributes:” o A permission that allows an administrator to disable a user’s ability to give delegate

access to a group of users. o A permission for viewing prior versions of fax pages. o A permission to prevent users from sending outbound emails. Faxes sent to an email

address by these users will fail. • For a user’s inbound faxes routed via SMTP or Microsoft Exchange, administrators can select

to send only the URL for Web Delivery instead of the fax.

2.1.2.6 Groups

• A new name identifies users that monitor the mailboxes for a group of users. Formerly known as group administrators, they are now referred to as “group monitors” and “alternate group monitors.”

2.1.2.7 Reports

The following RightFax reports were added:

• RightFaxConversionErrorReport (Conversion_Errors.rpt) • Fax Printing Report (Printer_Usage.rpt)


• Fax Inactivity by User with Delegates (Fax_Inactivity_User.rpt)

2.1.2.8 Alerts & Monitors

• Statistics and alerts can be shared. If shared, they can be viewed by other administrators (including read-only and user management administrators) and edited and deleted by full administrators.

2.1.2.9 Connections

• Instead of obscure program names, the Application column shows the full names for RightFax FaxUtil, RightFax Enterprise Fax Manager, and RightFax Fax Manager.

2.1.2.10 Dialing Rules

• The administrator can define Receive into Fax Server dialing rules that include a TTI line. • The administrator can see in the event log when a dialing rule is temporarily downed.

2.1.2.11 MFPs

• MFP connectors and licensed devices can be viewed in EFM, and managed in Web Admin.

Sync Module

• Within the Sync filter, the administrator can search LDAP organizational units and groups. • The list of sync mappings can be sorted. • For AD data sources, user accounts that become disabled can be marked as disabled

RightFax users and user accounts that become enabled can be marked as enabled RightFax users.

Clients

2.1.4.1 Web Admin

• A Web-based RightFax client application that includes most of the functionality of Enterprise Fax Manager (EFM). Replaces Web EFM.

2.1.4.2 FaxUtil

• FaxUtil shows where information is missing in the Fax Information window when a user attempts to send a fax that does not include all required information. The user can go back to fill in the missing information or proceed, in which case the fax will remain in a status of Information Incomplete.

• The Fax History shows the IP address of the MFP that submitted an outbound fax. • Users can add comments to received and to sent faxes. Users can add comments on a single

fax or multiple faxes. When the user selects to add a comment to multiple faxes, the new


comment is appended to any existing comments. When the user adds a comment to a single fax, any existing comment is shown and can be edited or deleted.

• The following information can be viewed as columns in the fax list: Comment, ANI, and Job ID (for RightFax Connect).

• Unless prevented by a user permission, users can delegate to groups of users. • A user granted the user permission to do so can view prior saved versions of fax pages. Prior

versions exist for saved annotated fax pages, fax pages to which an overlay form was applied, and for stamped fax pages.

• Users can delete all faxes in a folder. • Users can move all faxes in a folder to another folder. All faxes in a completed status will be

moved. • Users can search for text in multiple fields while applying filters. • ‘General Voice Number’ is now referred to as ‘Company Voice Number.’ • Users can grant delegates the permission to forward faxes, to route faxes, or both. • Users can edit fax information, including sender information, billing codes, and comments for

received faxes and comments for sent faxes. • Users can attach a fax they are viewing to an email or select a fax in the fax list and send it

via email. • The ability to search for users and groups has been added where users, groups, or both can

be selected.

2.1.4.3 Fax Control Module (FaxCtrl.exe)

• Users can configure the Fax Control Module to combine all print jobs to the RightFax Fax Printer into one outbound fax. A new fax is started after the preceding fax is sent. The Attachment tab in the Fax Information window shows each print job, including the file name, location of the temp file, and the originating application.

• Unless prevented by a user permission, users can delegate to groups of users. • Fax Handle and Fax Unique ID have been added under General filters.

2.1.4.4 RightFax Outlook Add-In

• Users can select recipients from the Global Address List.

2.1.4.5 RightFax Web Client

• Users can select multiple faxes in the fax list to forward or route to the same destination. • Users can select multiple phonebook entries at one time. • Users can split and combine faxes. • When configuring Web Client on the IIS server, the administrator can customize which

columns will appear by default in the fax list in Web Client.


Administrative Utilities

2.1.5.1 Impuser.exe

• Impuser has been updated to show syntax examples when the user enters /?.

2.1.5.2 ChgUser.exe

• ChgUser has been updated to include user definitions added for RightFax 10.6 FP3 and the current release.

2.1.5.3 RFImage.exe

• RFImage.exe can be used to: o Move existing image files from the image folder into SQL or disable SQL images and

pull images from the SQL database into the image folder. o Encrypt existing unencrypted image files and apply the latest encryption algorithm to

image files previously encrypted with a less secure algorithm.

Email Gateways

2.1.6.1 POP3/SMTP

• The settings for encryption type on the SMTP tab or the POP3 tab in E-mail Configuration must match those on the email server.

• Page count (~6) can be added to the subject line of messages sent through the SMTP email gateway.

External Document Connector (EDC)

• An administrator can use advanced configuration to export a list of MFPs. • An administrator can use advanced configuration to copy files to a Secure FTP location. • EDC Flowpoint intervals can be set in time quantities using decimals. • Vault and XML Generator administrators can select to use Data Sharing and specifiy an

Archive folder for centralized fax archiving in EDC.

RightFax API

• New RightFax functionality is supported by new items in the RightFax API.

Fax image high-availability

• By default, all sent and received faxes are stored as compressed graphic image files (CCITT Group III format) in the RightFax\Image folder and are not encrypted. With appropriate licensing, the RightFax server can be configured to encrypt the image files, store them in SQL


instead of the image folder, or both. Encrypted image files can only be viewed using RightFax applications

Remote DocTransport Server

• A hardware-based solution with a pre-installed DocTransport on a dedicated server.

Web services for MFPs

• Connectors for Xerox EIP, and HPOxPd MFPs are managed in Web Admin. For MFPs requiring EDC, some configuration tasks are also performed in Web Admin.

• When upgrading from an earlier version of RightFax, any MFPs that use EDC are added to the MFPs list after the first page is sent from the device to the RightFax server.

Analytics

• Visualizations of RightFax metadata for faxes, pages, and transmissions on a server for the previous 30 days, 24 hours, and 1 hour. Requires a separate license. Accessible on Web Admin.

Other enhancements

• The RightFax SharePoint Gateway Module provides RightFax capabilities to SharePoint 2013 and 2016 sites. Users use the RightFax Connector App for SharePoint to view the fax list or send faxes from SharePoint.

• Virtualization support for RightFax has been extended to include Azure and Amazon Web Services.

2.2 Discontinued and deprecated features The following features have been discontinued in this release:

• Enterprise Fax Manger Web Edition (WebEFM) • Support for Windows Server 2008 • SharePoint Connector for 2007 and 2010.

3 Documentation errata The following user documentation issues were corrected:

• Added Centralized Microsoft Message Queuing (MSMQ) to the list of system requirements for shared services environments.


4 Packaging and documentation Downloads and documentation for OpenText RightFax are available at OpenText My Support (https://knowledge.opentext.com/).

4.1 Packaging and delivery information The software and documentation for OpenText RightFax includes:

• OpenText RightFax 16 Enhancement Pack 2 installation program • OpenText RightFax 16 Enhancement Pack 2 client installation program • OpenText RightFax 16 Enhancement Pack 2 Release Notes (this document)

The following documents have been updated or are new (**) for this release:

• OpenText RightFax 16 EP2 Administrative Utilities Guide • OpenText RightFax 16 EP2 Administrator Guide • OpenText RightFax 16 EP2 API Reference Guide • OpenText RightFax 16 EP2 COM API Reference Guide • OpenText RightFax 16 EP2 bESTConnector for Konica Minolta MFPs Administrator Guide • OpenText RightFax 16 EP2 Connector for HP MFPs Administrator Guide • OpenText RightFax 16 EP2 Connector for HP OXPd MFPs Administrator Guide • OpenText RightFax 16 EP2 Connector for IBM Filenet Administrator Guide • OpenText RightFax 16 EP2 Connector for Konica Minolta MFPs Administrator Guide • OpenText RightFax 16 EP2 Connector for Microsoft Exchange Administrator Guide • OpenText RightFax 16 EP2 Connector for SAP Administrator Guide • OpenText RightFax 16 EP2 Connector for Xerox MFPs Administrator Guide • OpenText RightFax 16 EP2 Connector for Xerox EIP MFPs Administrator Guide • OpenText RightFax 16 EP2 Docs-on-Demand Module Administrator Guide • OpenText RightFax 16 EP2 Evaluation Guide • OpenText RightFax 16 EP2 FaxBoard Administrator Guide • OpenText RightFax 16 EP2 FaxUtil User Guide** • OpenText RightFax 16 EP2 Installation Guide • OpenText RightFax 16 EP2 Integration Module Administrator Guide • OpenText RightFax 16 EP2 Lotus Notes Module Administrator Guide • OpenText RightFax 16 EP2 Native Connector for Konica Minolta MFPs Administrator Guide • OpenText RightFax 16 EP2 Quick Reference User Guide** • OpenText RightFax 16 EP2 Remote Doc Transport Server Administrator Guide** • OpenText RightFax 16 EP2 SecureDocs Module Administrator Guide • OpenText RightFax 16 EP2 SMTP Connector for MFPs Administrator Guide • OpenText RightFax 16 EP2 Vault Administrator Guide • OpenText RightFax 16 EP2 Web Client User Guide • OpenText RightFax 16 EP2 XML Connector for MFPs Developer Guide • OpenText RightFax 16 EP2 XML Generator Administrator Guide



• OpenText RightFax Server 16 EP2 Voluntary Product Accessibility Report

4.2 Related documentation For additional information about OpenText RightFax, or for supplemental information about related products, refer to OpenText My Support (https://knowledge.opentext.com/).

5 Installation and upgrade notes Before you upgrade, review these instructions.

5.1 Before you begin installing Before you install this release, please note the following important information.

This release will remove and replace existing OpenText RightFax server 10.6 or later applications with OpenText RightFax 16 Enhancement Pack 2. This means that discontinued features such as WebUtil will no longer be available.

If you have not yet installed RightFax, it will install a new OpenText RightFax 16 Enhancement Pack 2 server, and you will not need to install RightFax 10.6 first.

You can install OpenText RightFax 16 Enhancement Pack 2 client applications by using the included client installation program. For more information, see Installing New RightFax Client Applications.

Apply this release to local RightFax servers before installing it on remote RightFax servers.

An update to this readme file may be available. Verify that you have obtained the most current readme file from OpenText My Support, https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.


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Caution Before applying this release, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.

Important

This release will append new data to the whitelist.txt file. The previous file is backed up in the RightFax\Backup\Bin folder.

This release includes a new ConversionControl.xml file that will overwrite the existing one. The previous file is backed up in the RightFax\Backup\Worksrv\Converters folder.

If you customized either of these files, you will need to edit the new files to restore your customizations.

5.2 Downloading this release Download OpenText RightFax 16 Enhancement Pack 2 from https://knowledge.opentext.com/knowledge/llisapi.dll?func=ll&objId=67972995&objAction=browse&sort=name

5.3 Installing this release on a RightFax server by using the Installation Wizard

To use the installation wizard to install this release on a RightFax server, complete the following steps:

1. Log on to the RightFax server as an Administrator. 2. Shut down all RightFax services and applications on the local machine and on all remote

servers. Remote servers include: • Remote DocTransports. • Remote WorkServers. • Microsoft Exchange servers that have the RightFax Connector for Exchange

installed. • Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database. 4. Double-click RightFax10.6.3.exe. The RightFax 16 Enhancement Pack 2 Extract and

Perform MD5 Validation wizard opens. Specify a location. A status bar shows the progress, then the MD5 Checksum Validator shows the start of MD5 validation, and then a message shows that the file was successfully validated. Click OK.

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5. Mount the ISO file found in the default location C:\Users\username\AppData\Local\Temp\RightFax10_6_FP3_ISO or the folder you specified in the previous step.

6. In the RPS folder, double-click Setup.exe. The RightFax 16 Enhancement Pack 2 installation program opens.

7. Follow the on-screen instructions. 8. On the Setup is Complete page, click Finish to close the installation wizard. 9. Repeat these steps on all remote RightFax servers.

5.4 Installing this release in a Shared Services Environment If your environment uses the RightFax Shared Services Module, complete the following steps to install on each server that is connected with the Shared Services Module.

Important

Installation requires down time for all servers in the in a Shared Services system. Please plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:

1. Shut down services and back up the RightFax server 2. Install this release on the first server 3. Repeat on the other servers in the system 4. Restart RightFax services

Shut Down Services and Back Up the RightFax Server

1. Log on to the RightFax server as an Administrator. 2. Shut down all RightFax services and applications on all RightFax servers that are joined to

the Shared Services system and on all remote servers. Remote servers include: • Remote DocTransports. • Remote WorkServers. • Remote e-mail gateways. • Microsoft Exchange servers that have the RightFax Connector for Exchange

installed. • Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

Install this release on the First Server

1. Double-click Setup.exe. RightFax 16 Enhancement Pack 2 installation program opens. 2. Follow the on-screen instructions. 3. On the Setup is Complete page, click Finish to close the installation wizard.


4. Repeat these steps on all remote RightFax servers.

Repeat on the Other Servers in the System

1. Repeat the preceding steps on all other servers in the Shared Services system. 2. Repeat the preceding steps on all remote RightFax servers.

Restart RightFax Services

1. Restart each RightFax node, and then restart each remote RightFax server. 2. Verify that all services are back online, and, if necessary, restart RightFax services.

5.5 Installing Client Applications To install this release on a client workstation, complete the following steps:

1. Log on to the client workstation as an Administrator. 2. In the Client folder, double-click Setup.exe. The RightFax 16 Enhancement Pack 2

installation program opens. 3. Follow the on-screen instructions. 4. On the Setup is Complete page, click Finish to close the installation wizard.

This installer can also be run from a command prompt. For more information about installing from command prompt, see the RightFax Installation Guide.

5.6 Troubleshooting the Installation The installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax16_EP2_date_time.log in the root of the RightFax program folder.

6 Fixed issues This section provides information about past issues that have been fixed in this and the previous release.

6.1 Issues fixed in this release

Issue Component Issue Description Resolution

RF-18644 Server module DeleteImagesOnPurge does not immediately delete images on a received fax that was forwarded.

Fixed.



RF-18010 Web Client

FaxUtil

WebClient and FaxUtil: 'Number of Tx/Rx records' column always shows 1 as the value.

Fixed.

RF-17951 Enterprise Fax Manager

Confusing color coding when disk space falls below 8%.

Fixed. Disk space checking has been removed. To monitor disk space, use Monitors and Alerts or a third party utility.

RF-17747 Web Client Fax images are not viewable in Web Client in IE 10.

Fixed. Documentation now states that Internet Explorer 10 is not compatible with RightFax Web Client or Web Admin.

RF-17557 RightFax Server Disabled user accounts can send faxes using COM API and FCL.

Fixed.

RF-17180 COM API COM API documentation for is missing info for IsGenericFlag1On and IsGenericFlag2On

Fixed.

These switches are not used by RightFax. They are available for you to use them in your API code according to your needs.

RF-16756 Database module Failover Partner is being stripped from the ODBC SqlConnection and ADO SqlConnection registry keys

Fixed.



RF-16753 Installer Instead of informing the user that the installer is failing due to the Print Spooler not running, the installer fails with the message‘The RPC server is unavailable.’

Fixed.

RF-16610 RightFax Queue Handler

When you restart RightFax Queue handler, the separator page for HPFax is reset to the default rightfax.SEP

To customize the separator page, make any change in RightFax.sep, and then save the file with the same name and in the same location.

RF-16225 DocTransport Upgrading erases RightFax Connect credentials.

Fixed.

RF-15817 Installation documentation

You can run a network of RightFax servers of different supported versions

Fixed.

Incorrect documentation claiming you can run a network of RightFax servers of different supported version has been removed.

RF-15770 Connector for Ricoh ESAMFPs Administrator Guide

“To install the Connector on the Ricoh ESA MFP devices” does not include a step for "Device Password."

Fixed.

RF-15252 Installation If the Universal C Runtime in Windows is not installed then the installation of FP3 will fail.

“Additional server requirements” in the Installation guide now include "Update for Universal C Runtime (CRT) in Windows."



RF-14956 External Document Connector

Incorrect Date/Time displaying for the 'Created' and 'Last Send' fields on the device information window in the EDC module.

Fixed.

RF-14761 Integration module

Incorrect Notification Channel is used in environments with multiple Integration Modules active.

Using the same notification channels on all servers in a shared services environment ensures that notifications are sent through the correct channels.

To create and distribute notification channel settings

1. Configure the integration modules on one server, including the notification channel settings.

2. Open the Registry Editor, and export and save the following registry key: HKLM\SOFTWARE\Wow6432Node\RightFax\Production\Notify

3. Import the registry to the other servers.

6.2 Issues fixed in 10.6 FP3 SR4

SR4

Issue Component Issue description Resolution

RF-18076 Conversion Engine OpenDocument Format (ODF) files fail to convert.

Fixed.


SR4


RF-17704 DocTransport Doctransport.exe crashes when using T.37 FOIP transport type.

Fixed.

RF-17919 DocTransport The user documentation does not list the macros for the Calling Party field.

Fixed.

~1 Fax number dialed. ~2 RightFax user ID of sender. ~3 Recipient’s voice number. ~4 Recipient’s name. ~5 Recipient’s company name. ~6 Billing code 1. ~7 Billing code 2. ~8 Assigned unique ID for fax job. ~9 CSID match code for secure send operation. ~0 Name of the sender. ~A Source server IP address or name. ~B User’s fax number.

RF-18112 DocTransport Faxes received via RFConnect do not open.

Fixed.

RF-18114 DocTransport Faxes are sent successfully despite having more pages than defined in "Max. Pages Channel may Send."

Fixed.

RF-18552 DocTransport A dialing rule referencing a non-existent destination table causes SQL sessions to open each time the rule is evaluated.

Fixed.


SR4



List of users does not sort by route code if codes are 10 digits or longer.

Fixed.


Red indicator on RightFax Server is confusing: All services are running, but the indicator is RED because the disk space is 8% or below.

Fixed.

Red indicator no longer used to indicate low disk space. It is only used to indicate that one or more services are not running.


EFM crashes when attempting to add fax numbers that already exist.

Fixed.


.CMD files in CMDDATA folder are not being cleared out during maintenance.

Fixed.

RF-17980 Exchange Email Gateway

“Include fax with notifications” settings are not honored when sending fax from Outlook.

Fixed.


After several successful logins with a user’s NT log in, Ricoh MFP defaults to the Walkup user account.

Fixed.


The GenImage process notifications for HP jobs processed through EDC is exceedingly slow.

Fixed.


SR4



Unable to set the default domain in EDC for the Konica Minolta bEST Connector.

Fixed.


Unable to send fax to email address from a Konica Minolta MFP.

Fixed.


XeroxEIP module enters into an endless loop when it does not receive a job status update. Fail-safe does not exist.

Fixed.


Administrator can add more SMTP-capable devices than are licensed.

Fixed.


Ricoh MFPs leave behind empty folders in \Ricoh\DIB\Filestore.

Fixed.


Single sign-on not functioning for Konica Minolta Native connector. The User must enter sign-on credentials instead of being signed on automatically.

Fixed.

RF-16812 FaxUtil No results returned when searching received faxes by From Name value.

Fixed.

RF-17133 FaxUtil When printing a faxed PDF, the bottom edge of the fax image is cut-off.

Fixed.


SR4


RF-17787 FaxUtil FaxUtil fails to import phonebook entries that include blank fields.

Fixed.

RF-17819 FaxUtil When users attempt to edit fax information, the Window of the open fax is moved behind the FaxUtil window.

Fixed.

RF-18175 FaxUtil Delegates that lack the “Save As” and “Send via E-mail” permissions can perform these actions.

Fixed.

RF-18308 FaxUtil Zoom settings for a fax are not being retained.

Fixed.

RF-18525 FaxUtil Faxes sent between 11:00PM and 12:00AM are placed into the queue of the next day.

Fixed.

RF-18599 Installation RightFax not installing if a newer version of Microsoft Visual C++ is installed on the server.

Fixed.

RF-17895 Integration module When converted to fax, a PDF attachment contains a false first page with FCL code.

Fixed.

RF-17631 Lotus Notes gateway

No email notification is sent when a fax fails to send from IBM Notes.

Fixed.


SR4


RF-17850 Outlook Advanced Form

Unable to export or move emails to another folder when the Outlook Advanced add-in is enabled.

Fixed.

RF-17751 RFConnect If a fax fails all transmission attempts, the email notification incorrectly states that the fax failed after just one attempt.

Fixed.

RF-17956 Server module User IDs of 21 Characters are truncated to 20 when created with COMAPI.

Fixed.

RF-18117 Server module The “DeleteImagesOnPurge” FaxServer registry key does not remove the annotated images.

Fixed.

RF-18378 Server module The “DeleteImagesOnPurge” FaxServer registry key does not immediately delete the fax image of a received fax that was forwarded.

Fixed.

RF-18459 SMTP Gateway Image files, such as .jpg and .gif files attached to a Rich Text format email are stripped during the conversion to fax.

Fixed.

RF-17925 Web Client Only 20 users available in Delegates list.

Fixed.


SR4


RF-17992 Web Client Delegate cannot log into the mailbox of the delegator if the delegator’s user ID starts with #.

Fixed.

RF-18121 Web Client Unable to sign on to Web Client when LTPA technology is used.

Fixed.

RF-18217 Web Client Members of a group with the restriction "All faxes must have cover sheets" can delete coversheets and deselect "Use cover sheet."

Fixed.

RF-18266 Web Client Unable to log into Web Client when the LTPA token contains too many characters.

Fixed.

RF-18442 Web Client The error “The Web Client is unable to allocate any more memory” is generated after viewing the Fax History

Fixed.

RF-18454 Web Client The error “The Web Client is unable to allocate any more memory” is generated after cancelling an action, such as forwarding or routing a fax.

Fixed.

RF-18582 Web Client Annotations not updated after fax has been saved as PDF or TIFF.

Fixed.


SR4


RF-17602 WorkServer WorkServer no longer uses the CID fonts placed into the \RightFax\WorkSrv\GSRes folder to create and convert documents.

Fixed.

RF-17630 WorkServer When performing a server print, an error is generated such as: Error finding C:\Windows\TEMP\WORKSRV3\WORKSRV.

Fixed.

RF-18115 WorkServer Jobs sent from the GetPaid app to a fax number fail to convert.

Fixed.


SR3


RF-16896 Administrative Utilities

Missing user permissions in Impuser.exe

Fixed.

RF-16974 COM API Unable to set the IsGeneric2On flag to True via COM API.

Fixed.

RF-16440 Conversion Engine When comma (,) is used as a decimal indicator, HTML documents are identified as blank pages and removed.

Fixed.


RF-16957 Conversion Engine Apache Office Writer documents file types fail conversion.

Fixed.

RF-17061 Conversion Engine When submitting a fax with embedded codes to HPFAX, diacritical characters are not converted correctly.

In Worksrv configuration, clear the check box “Use PCL converter for text files.”

RF-17291 Database module SQL deadlocks to WORKREQUEST Table.

Fixed.

RF-16520 DocTransport Asterisk (*) is stripped when dialing.

Fixed.

RF-17673 DocTransport When using RightFax Connect, if an error occurs during the release, inbound faxes are lost and outbound faxes do not update.

Fixed.

RF-18112 DocTransport Unable to view faxes received via RightFax Connect.

Fixed.


Contents in Help menu does not work.

Fixed. Removed the Help/Contents menu. This Help system is no longer provided for EFM.


Unable to point a Destination Table at a SQL Database due to "Error 1615 working with the fax server. SQL query syntax invalid or unsupported."

Fixed.

RF-17503 EWS Connector for Microsoft Exchange

FAX address does not work in EWS.

Fixed.

RF-17519 Exchange Connector

Mail Merge jobs submitted through Exchange Connector fail to convert.

Fixed.



Invalid characters in email notifications when using French characters in Custom Messages.

Fixed.


Plain text faxes with blank body and encoded in UTF-8 fail with the error "Problem Converting Fax Body or Cover Sheet"

Fixed.


HP MFP Print confirmation does not include all details.

Fixed.


When stopping or starting EDC Manager Module via EFM, not all EDC services are affected.

Fixed.


Ricoh DIB only allows a single device to connect.

Fixed.

RF-16988 External Document Connector for Ricoh

12.x Ricoh connector post frequency causes IIS logging to use a large amount of disk space and network activity.

Uninstall the old connector from devices and install the new RightFax client for SDK_J.

RF-17026 External Document Connector for Ricoh

If the application pool that is running the Ricoh DIB site is recycled during use the job never gets sent out.

Uninstall the old connector from devices and install the new RightFax Client for SDK_J.

RF-17064 FaxUtil Reset button does not clear Start Date and Time and End Date and Time fields.

Fixed.

RF-17268 FaxUtil FaxUtil does not sort by To/From/File and FaxNumber/Email/ID.

Fixed.

RF-17379 FaxUtil Not all faxes are cancelled if deleted while sending.

Fixed.


RF-11434 Remoting Service Remoting module memory leak when using Ricoh DIB with 30+ devices.

Fixed.

RF-13808 RightFax Connect RightFax Connect continues to attempt to send faxes when it is unable to connect to the Cloud server.

Fixed.

RF-16982 RightFax Connect When using RightFax Connect and Retry Algorithm 4000 and Attempt Level Reporting, notifications are not sent for each failure, but are all sent after the last failure.

Fixed.

RF-17674 RightFax Connect RightFax does not adhere to configured server module retries when using RightFax Connect on algorithm 58.

Fixed.

RF-17691 RightFax Connect Fax history does not record the pages sent on a failed outbound fax when using RightFax Connect.

Fixed.

RF-17594 RightFax Connect. DocTransport

Support TLS 1.2 for RightFax Connect.

Fixed.

RF-17536 RightFax Server User permission Assign Default Billing Codes to Received Faxes not functioning.

Fixed.

RF-16735 SMTP Gateway The registry key "GatewayEnforceRequiredCoversheetFields" sends duplicate notifications for incomplete faxes.

Fixed.

RF-16916 Web Client Web Client login will fail with passwords over 19 characters.

Fixed.



SR2


RF-16300 Administrative Utilities

Cannot upgrade to the latest release using the RightFax Database Upgrader Tool.

Fixed.

RF-16019 Conversion Engine Certain conversions fail with the error Word has encountered a problem due to Word memory usage not resetting.

Fixed.

RF-17470 Web Client In Web Client, Client Date / Time set to client time displays GMT.

Fixed.

RF-17482 Web Client In Web Client, Fax History set to client time displays server time.

Fixed.

RF-17761 Web Client Web Client does not show date with time for faxes over a week old.

Fixed.

RF-17804 Web Client When NT linked delegate users attempt to open a fax using links sent through Web Delivery, the fax does not open in Web Client.

Fixed.

RF-17071 WorkServer Thumbnail is not included on the auto-print page for failed outbound faxes.

Fixed.


SR2


RF-16329

RF-16333

Conversion Engine Poor conversion quality of emails that have plain text bodies and no attachments.

Fixed.

RF-16334

RF-16335

RF-16985

Conversion Engine Emails submitted with text-only attachments may result in faxes containing the attachment content in the fax body.

Fixed.

RF-16412 Conversion Engine JPG files fail conversion or convert with unacceptable quality.

Fixed.

RF-16581 Database

RFConnect

The JobID is removed from a fax submitted to RFConnect while its status is Scheduled to be Sent.

Fixed.

RF-16014 DocTransport Least-cost dialing rules cause faxes to get stuck in Sending status.

Fixed.

RF-16096 DocTransport Least-cost dialing rules and call grouping cause faxes to get stuck in Scheduled to be sent and Sending statuses.

Fixed.

RF-16230 DocTransport

RFConnect

Smart Resume with an RFConnect DocTransport results in a fax scheduling error on the second attempt to send the fax.

Fixed.


SR2


RF-16233 DocTransport When sending faxes using a DocTransport configured for call grouping, if one fax in a group fails with a transmission failure and all subsequent fax send successfully, all faxes in the group are sent again every time the DocTransport is restarted.

Fixed.

RF-16242 DocTransport Faxes attempting to use Post Dialing fail with a status Phone Line Problem.

Fixed.

RF-16255 DocTransport Stopping DocTransport while the lines are in use can cause faxes to get stuck in Scheduled to be sent.

Fixed.

RF-16477 DocTransport Faxes routed into the local server using the * dialing rule are resent when the DocTransport is restarted.

Fixed.

RF-16728 DocTransport Sending a fax with 999 pages in FaxUtil results in a status of Fax Blocked from Dialing Phone Number.

Fixed.

RF-17070 DocTransport When a fax is deleted and DocTransport removes the call from the channel, subsequent faxes that use the channel are given an OK status but no pages send.

Fixed.


SR2



When copying users using the Append Phonebooks Only setting, phonebook entries are not appended if any entry on the source server exists on the destination server.

Fixed.


The Printer list for the user’s inbound Automatic Printing Options is not sorted alphabetically.

Fixed.

RF-15995 Enterprise Fax Reporter

Some reports (AdvancedAuditReport, Delegates_User, and Permissions_by_User) fail authentication while others do not.

Fixed.

RF-16796 Enterprise Fax Reporter

EnterpriseFaxReporter.exe command line not responding

Fixed.

RF-16022 FaxUtil If the TO Name of a fax includes a single quotation mark, the fax fails to open.

Fixed.

RF-16696 FaxUtil The phonebook filter options are missing.

Fixed.

RF-15342 Integration module Attached document submitted with false first page via Integration module displays FCL code within the image.

Fixed.


SR2


RF-16005 Integration module Shutting down the Integration module is delayed by MQGet processes.

Fixed.

RF-16453 Integration module The {{NOCOVER}} FCL code is ignored when faxes are submitted via the Integration Module inbox folder.

Fixed.

RF-16498 Java/XML API Sending and querying a fax using the Java/XML API returns a value of 1970 instead of the correct SEND_DATETIME.

Fixed.


SR2


RF-10856 Server module

FaxUtil

FaxUtil and Web Client users are not prevented from auto-forwarding faxes to themselves, numbers outside of RightFax, and unknown fax numbers.

A client-side registry key has been added with which you can disable the automatic forwarding options on the Receiving tab in FaxUtil and Web Client. To restrict automatic forwarding, follow these steps on the client machine:

1. Shut down FaxUtil or Web Client if it is running.

2. Open the registry editor to the key HKEY_CURRENT_USER\ Software\RightFax Client\FUW32\ (x64: HKEY_LOCAL_MACHINE\ Software\Wow6432Node\ RightFax Client\FUW32\).

3. Create a new DWORD called LockAutoForwardConfig.

4. To disable the Automatic Forwarding options on the client, set the value to 1. When set to the default value 0, Automatic Forwarding can be configured.


SR2


RF-15999 Server module If for any reason the Server module cannot write to a .3xx file, the RTI line will not be stamped on subsequent pages.

Fixed.

RF-16455 SMTP Gateway A RightFax user configured to receive notifications of incomplete faxes is not notified when an incomplete fax is sent via the SMTP gateway.

To resolve this issue:

1. Open the Registry Editor to HKEY_LOCAL_MACHINE\Software\Wow6432Node\RightFax\FaxServer.

2. Set the following DWORD registry keys: to a value of 1:

NotifyViaFrom_nameFallback

GatewayEnforceRequiredCoversheetFields

If you are having the faxes sent through the Default user, keep the the Notification Address/Info box on the Notification tab of the Default user account blank to send back to the originating user.

RF-16457 Vault When the Vault source folder exceeds 65535 files, EDC stops processing and Faxserv.exe performance degrades.

Fixed.


SR2


RF-16513 Web Client RightFax Web Delivery requires the user to manually sign in when opening a Web Delivery fax in WebClient configured for Single Sign On.

Fixed.

RF-16515 Web Client A delegate with a delegate role of Editor is prevented from moving faxes to another folder.

Fixed.

RF-16162 WorkServer Conversions of Office 2016 documents fail.

Fixed.

RF-16536 WorkServer When using InterConnect between RightFax servers, image files on one server are overwritten when the CurrentFile values happen to be the same.

Fixed.


SR1


RF-15969 Alerting The Alerting module crashes when multiple email addresses are used in an action that sends an alert via SMTP.

Fixed.


SR1


RF-15343 Conversion Engine Conversion replaces letters that include diacritical marks with incorrect characters when email is submitted from Outlook via SMTP gateway.

Fixed.

RF-15384 Conversion Engine Word not correctly applying margins when converting MHTML jobs.

Fixed.

RF-15399 Conversion Engine Conversioncontrol.xml not allowing any of the backup MHTML converters to convert properly.

Fixed.

RF-15957 DocTransport Call grouping can result in only one channel being used while other channels remain unused.

Adjust the milliseconds that a channel set to Both will wait for an inbound fax:

1. Open the registry editor to HKEY_LOCAL_MACHINE\ Software\Wow6432Node\ RightFax\DocTransport\ Transports\Brooktrout.

2. Create a REG_DWORD called WaitForRing.

3. The Default value is 30000 (30 seconds). Adjust as needed.

(continued on next page …)


SR1


RF-15957 DocTransport (…continued from previous page) Specify the number of jobs a channel will check to determine if the channel can send the job.

1. Open the registry editor to HKEY_LOCAL_MACHINE\ Software\Wow6432Node\ RightFax\DocTransport.

2. Create a REG_DWORD called SendAttemptsPerReceive .

3. The Default value is 1. Adjust as needed.

4. The Default value is 0. Adjust as needed.

Save changes and exit the registry editor.

Specify additional jobs for this DocTransport to pick up from the global queue:

1. Open the registry editor to HKEY_LOCAL_MACHINE\ Software\Wow6432Node\ RightFax\DocTransport.

2. Create a REG_DWORD called ExtraFaxesFromSendQueue.


SR1


RF-15984 DocTransport Prepended plus sign (+) stripped from dialing string of outbound calls.

Fixed.

RF-15870 Email Gateways Warnings for missing notification data generated when No Notification is selected.

Fixed.

RF-15933 Email Gateways Under certain conditions, the RightFax SMTP gateway strips the fax data body where the resulting fax includes only a cover sheet.

Fixed. Ensure that the conversion uses the proper converter for the gateway by doing the following:

1. Open the registry editor to: HKEY_LOCAL_MACHINE\ Software\Wow6432Node\RightFax\Gateway\Gateway#.

2. Create a REG_DWORD called UseTxtFileForTxtBodyType.

3. Set the value to 0 for SMTP gateways and to 1 for Exchange gateways.

RF-15943 Email Gateways SMTP gateway does not clean up image files created for inbound routing from the temp.gateway folder.

Fixed.


SR1


RF-15979 Email Gateways Under certain conditions, email files with PostScript attachments fail conversion when submitted through SMTP gateway.

Fixed. To ensure conversion:

1. Open the registry editor to: HKEY_LOCAL_MACHINE\ Software\Wow6432Node\ RightFax\Gateway\Gateway#

2. Create a DWORD called ForceBlankBody.

3. Set the value to 1.

4. Save changes and exit the registry editor.

This registry will work in conjunction with the registry keys: ProcessNonAttachmentParts and FilterNativeIEImageAttachment

RF-15841 Exchange Web Services (EWS)

Outlook Advanced Form does not work with Secure Docs when using EWS.

Fixed.


RightFax Ricoh MFP Connector occasionally crashing when run on Ricoh MP4002 and 5002 devices.

Fixed.


Duplicate screen appearing when sending fax from Ricoh device.

Fixed.


SR1



Authentication failing with SSO using badge reader.

Fixed. After applying this service release, open EDC Monitor, remove the Konica Minolta module, and then add it again.


Conversion to searchable PDF failing when using XML Generator.

Fixed.


Xerox MFP not sending from Network ID accounts.

Fixed. After applying this service release, open EDC Monitor, remove the Xerox MFP module, and then add it again.

RF-15296 FaxUtil NT linked users can view unpublished contacts.

Fixed.

RF-15749 FaxUtil FaxUtil confirmation page displays incorrect page count and resulting status information for faxes with multiple retry attempts.

Fixed.

RF-15766 FaxUtil Information missing from the top, bottom, and right sides of fax images when printing from FaxUtil.

Fixed.

RF-15796 RightFax Client Connector for Ricoh devices

Installation of the RightFax client application fails on devices that have a 7.X java card installed.

Fixed.


SR1


RF-15908 RightFax Client Connector for Ricoh devices

Installation of the RightFax client application fails on devices that have a Java 12.x card installed.

Fixed.

RF-14624 Server With DNIS information now displayed in a column in FaxUtil, users can no longer configure the Server module to record the DNIS information in the billinfo1 field.

Fixed. To record DNIS information in the Billinfo1 field:

1. Open the registry editor to: HKEY_LOCAL_MACHINE\ Software\RightFax\ FaxServer (x64:HKEY_ LOCAL_MACHINE\ Software\Wow6432Node\ RightFax\FaxServer)

2. Create a DWORD called RecordDNIS.

3. Set the value to 1.

4. Save changes and exit the registry editor.

RF-15938 Server Logging in to change configuration settings fails when Windows Authentication is set for SQL Connection String.

Fixed.

RF-15999 Server Under certain conditions, some pages of a received fax are missing the expected RTI line.

Fixed.


SR1


RF-15767 Web Client Refreshing Web Client multiple times causes errors on the RightFax server.

Fixed.

RF-15928 Web Client Web Client slow to load with high volume of traffic and a high volume of Web Clients.

Fixed.

RF-15714 Web EFM The list of groups in Web EFM displays incorrect member count of 0 and does not include the group admin information.

Fixed.

RF-13849 WorkServer Failing to convert XPS file. Fixed.

RF-15182 WorkServer Failing to convert MSG file. Fixed.

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