DAILY DOSE OF LEARNING
• Digital motivation for learning works
• Feed daily
• Strong communications potential
PERFORMANCE IS A CONTENT DRIVER
• Tie KPIs to learning• Boosters
• Next Best Action
• Context, just-in-time
MICROLEARNING IN PRACTICE• Re-use existing content
• Radically cut time-to-launch
• Shorten and simplify• A quiz
• A simulation
• Blended sessions with links
SUBSCRIPTION LEARNING• Research: learning repetition is
invaluable
• Spaced repetitions
• Retrieval practice
• Quizzes and “question banks” –easy and effective
THREADED LEARNINGContinuous messaging and activities keep an open line of communication while playing and learning
CAMPAIGN-BASED APPROACHTune performance & learning:
• Stress what’s important
• Keep KPIs dynamic
• Drive new areas for focus
KEEP IT REAL AND IN CONTEXT
Research shows that people better remember learning in context
• Real life workplace
• Real-life situations
• Feedback works!
MIND THE GAPS –KNOWLEDGE GAPS
Change performance by changing behaviors
• Think about the most significant behavior change needed (e.g. safety)
• Avoid meaningless or trivial content
PERSONALIZE AND ADAPT• Align with player goals and
expected knowledge
• Personal learning paths • Based on role
• Actual performance
• Profile and needs
• Time
• Adapt where possible
CITY - Learning & onboarding SCAVENGER - Knowledge & training
ZOMBIES - Learning RACE - Performance
USE NARRATIVES
A powerful metaphor, great for social proof
THE EMPLOYEE LEARNING & PERFORMANCE LIFECYCLE
Newbie• Onboarding
• Learning Narrative
Novice• Weighted
performance
• Race
• Repetition
Master• Full Performance
• Reinforce learning
• Race
COLLECTION CALL CENTER
• Campaign with dynamic KPIs
• In-app messages
• Raffle – collect tickets each time you hit a target
• Green day red day – for the most important KPI
GAMEFFECTIVE AT-A-GLANCE
• SaaS based platform
• Supercharge learning and performance
• Top-tier customers• Collection centers
• BPOs
• Telecoms
• Financial