Simple Steps To Track, Manage And Repair Your Online

Reputation Part 1

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3 STEPS FOR ASSESSING AND MANAGING YOUR ONLINE REPUTATION

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Step 2 – Address Issues – What Is The Best Way To

Deal With Negative Feedback?

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The next step is to address any negative feedback you find.

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1. Read Reviews – read all (positive and negative) reviews you found about

your business online. Make sure you note any issues that need resolving and where

you found them.

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2. Respond – use this opportunity to thank people for positive reviews and

constructively respond to negative reviews.

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3. Deal With Complaints – respond to complaints by apologizing and trying to

repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be

able to see that you are committed to fixing problems and building relationships with

customers.

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Now that we have addressed any issues we've found, it's time to repair them.

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