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Page 1: Stakeholder map for telecommunication services

A B CLisa

Technical support

Friends

Retailer

Website

Customer support

Review website

Competitor

Installation

Suggestion

Device

Money

Information

Clicks

Assignment

Support

Suggestion

Review

Suggestion

DiscountTrust

A Customer's personal context

B Telecommunications provider

C Other providers

Lisa Technical support Friends Retailer Website Customer support

Review website Competitor

Support

Suggestion

Money

Device

Information

Clicks

Assignment

Installation

Review

Discount

Trust

Telecommunication servicesSTAKEHOLDER MAP

Example journey map: Telecommunications (Shared)PROJECT

15 February 2017EXPORT DATE

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