Transcript
Page 1: Stakeholder map for telecommunication services

A B CLisa

Technical support

Friends

Retailer

Website

Customer support

Review website

Competitor

Installation

Suggestion

Device

Money

Information

Clicks

Assignment

Support

Suggestion

Review

Suggestion

DiscountTrust

A Customer's personal context

B Telecommunications provider

C Other providers

Lisa Technical support Friends Retailer Website Customer support

Review website Competitor

Support

Suggestion

Suggestion

Money

Device

Information

Clicks

Assignment

Installation

Review

Discount

Trust

Telecommunication servicesSTAKEHOLDER MAP

Example journey map: Telecommunications (Shared)PROJECT

15 February 2017EXPORT DATE

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