Upload
more-than-metrics
View
79
Download
0
Embed Size (px)
Citation preview
A B CLisa
Technical support
Friends
Retailer
Website
Customer support
Review website
Competitor
Installation
Suggestion
Device
Money
Information
Clicks
Assignment
Support
Suggestion
Review
Suggestion
DiscountTrust
A Customer's personal context
B Telecommunications provider
C Other providers
Lisa Technical support Friends Retailer Website Customer support
Review website Competitor
Support
Suggestion
Suggestion
Money
Device
Information
Clicks
Assignment
Installation
Review
Discount
Trust
Telecommunication servicesSTAKEHOLDER MAP
Example journey map: Telecommunications (Shared)PROJECT
15 February 2017EXPORT DATE
Powered by Smaply