1
A B C Lisa Technical support Friends Retailer Website Customer support Review website Competitor Installation Suggestion Device Money Information Clicks Assignment Support Suggestion Review Suggestion Discount Trust A Customer's personal context B Telecommunications provider C Other providers Lisa Technical support Friends Retailer Website Customer support Review website Competitor Support Suggestion Suggestion Money Device Information Clicks Assignment Installation Review Discount Trust Telecommunication services STAKEHOLDER MAP Example journey map: Telecommunications (Shared) PROJECT 15 February 2017 EXPORT DATE Powered by Smaply

Stakeholder map for telecommunication services

Embed Size (px)

Citation preview

Page 1: Stakeholder map for telecommunication services

A B CLisa

Technical support

Friends

Retailer

Website

Customer support

Review website

Competitor

Installation

Suggestion

Device

Money

Information

Clicks

Assignment

Support

Suggestion

Review

Suggestion

DiscountTrust

A Customer's personal context

B Telecommunications provider

C Other providers

Lisa Technical support Friends Retailer Website Customer support

Review website Competitor

Support

Suggestion

Suggestion

Money

Device

Information

Clicks

Assignment

Installation

Review

Discount

Trust

Telecommunication servicesSTAKEHOLDER MAP

Example journey map: Telecommunications (Shared)PROJECT

15 February 2017EXPORT DATE

Powered by Smaply