The genesis of Crisis Communication in Twitter: from Witnesses to Gatewatchers
IR14: Resistance and Appropriation
Luca Rossi, IT University of CopenhagenElisabetta Zurovac, University of Urbino Carlo BoGiovanni Boccia Artieri, University of Urbino Carlo Bo
Background and open research questions
RQ: How is Twitter used during the outbreak of a natural disaster?
Dataset:#terremoto hashtagMay 20th from 4:00 am to 9:00 am24121 tweets
Data acquisition:YourTwapperkeeper
Dataset & data acquisition
Tweets: 24121 Unique users: 11219 Retweets: 13252Reply messages: 1819Link to external resources: 8067
Data description
What kind of activity?
Ratio between RT and tweet increases form 0,45 during the first hour to 0,55 in the fifth hour.
Temporal perspective
The genesis of the gatewatchers
Tell: tweets with narrative content tied to personal experience and thoughts;Information: tweets with different level of informative content; Ask: tweets containing requests for information;Tweet Consciousness, tweets with meta-comments on Twitter and its functions o usages; Explainations: tweets containing theories, hypothesis on the earthquake; Ironic, tweets making use of irony;Complaints, tweets complaining about the institutions and mainstream media.
Textual analysis
Coded Tweets 21937 Tweets
Tell: tweets with narrative content tied to personal experience and thoughts;Information: tweets with different level of informative content; Ask: tweets containing requests for information;Tweet Consciousness, tweets with meta-comments on Twitter and its functions o usages; Explainations: tweets containing theories, hypothesis on the earthquake; Ironic, tweets making use of irony;Complaints, tweets complaining about the institutions and mainstream media.
Textual analysis
Coded Tweets 21937 Tweets
Tell: tweets with narrative content tied to personal experience and thoughts;Information: tweets with different level of informative content; Ask: tweets containing requests for information;Tweet Consciousness, tweets with meta-comments on Twitter and its functions o usages; Assumptions: tweets containing theories, hypothesis on the earthquake; Ironic, tweets making use of irony;Complaints, tweets complaining about the institutions and mainstream media.
Textual analysis
Coded Tweets 21937 Tweets
Textual analysis
TELL
INFORMATIO
NASK
IRONIC
TWEE
T CONSC
IOUSN
ESS
COMPLAINTS
ASSUMPTIO
N
23%
56%
3% 9% 5% 4% 0%
05:0
0 - 0
6:00
TELL
INFORMATIO
NASK
IRONIC
TWEE
T CONSC
IOUS..
.
COMPLAINTS
ASSUMPTIO
N
41%
28%
4%11% 14%
2% 0%
04:0
0 - 0
5:00
TELL
INFORMATIO
NASK
IRONIC
TWEE
T CONSC
IOUSN
ESS
COMPLAINTS
ASSUMPTIO
N
12%
73%
1% 3% 4% 5% 1%06
:00
- 07:
00
TELL
INFORMATIO
NASK
IRONIC
TWEE
T CONSC
IOUSN
ESS
COMPLAINTS
ASSUMPTIO
N
20%
54%
3% 7% 8% 6% 2%
07:0
0 - 0
8:00
Textual analysis
1 2 3 4 5
prima ora seconda ora terza ora quarta ora quinta ora0%
10%
20%
30%
40%
50%
60%
70%
80%
TELL INFORMATION ASK COMPLAINTS
Users analysis
Users analysis
Degree Centrality Betweenness Centrality
http://www.snsitalia.it
Luca Rossi – [email protected] Zurovac – [email protected] Boccia Artieri – [email protected]
Thank you
Recommended
