Transcript

Selling at your Higher Price

The Power Series 2018

Feb - Getting New Customers Mar - Selling at your Higher Price Apr - Selling over the Telephone May - Sales Presentations Jun - Closing the Sale and Objections Jul - Key Account Management Aug - Double up Sept - Sales Negotiation Oct - Selling Face to Face Nov - Creating Raving Fans

What is Quality ?It Works

It Looks Good

It Satisfies your Customer's Needs

It Lasts

It Maintains it's Value

Your Customer is proud to own it

Selling the Perception of Quality

To Sell Quality you have to have Quality Sellers

Other Employees

Do Sweat the Small Stuff!

Guarantee

Quality Advertising

Selling the Perception of Quality

Quality Communication

Brochures, Proposals & Quotations

Selling the Perception of Quality

Quotations / Proposals

Specifications

Price

Delivery

Terms and Conditions

Price only holds good for 30 Days

Quotations

The Customer’s Objectives

Your Recommendations

Summary of Additional Benefits

Financial Implications

Your Additional Information

ProposalsQuotations / Proposals

Packaging

Vehicles

Selling the Perception of Quality

It is Easier to Sell the Higher Priced Product

Selling at your Higher Price

Benefits = 4, Price = 4, Value = 1Benefits = 6, Price = 4, Value = 1.5Benefits = 8, Price = 5, Value = 1.6

Selling at your Higher price

ValueBenefitsPrice

=

Delivery

Quality

Relationship

Price

The Circle Of Satisfaction

The Circle Of Satisfaction

Quality

Relationship

Delivery

Price

The Circle Of Satisfaction

Quality

Relationship

Delivery

Price

The Circle Of Satisfaction

Quality

Relationship

Delivery

PricePrice

The Circle Of Satisfaction

Delivery

Quality

Relationship

Price

The Circle Of Satisfaction

Delivery

Quality

Relationship

Price

Objections

Listen to the whole objection Clarify the objection

It’s too expensive!“When you say it's too expensive, are you saying you cannot afford the price or is there something I've missed?”

Objections

Listen to the whole objection Clarify the objection Answer the objection Get agreement

Objections

OppositionIndifferentSceptical

Objections

Either Convert the objection to a need then provide your benefit that satisfies that need Or

Minimize the objection and maximize the benefits you have already agreed

Opposition

Add

Take away

Multiply

Divide

all the benefits

what the customer will lose

the savings

the extra cost by someappropriate figure

Opposition

The buyer says "That's it", or "Take it or leave it".

The buyer agrees to a price and then adds on extras.

The buye r u se s the "bu l k discount" tactic.

The buyer keeps you waiting

Buyers Tricks

Selling at your Higher Price

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