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Page 1: The Problem Is Not The Problem

The Problem is Not the Problem

Harry Max, VP Product & Design!Jim Meyer, VP Product & Development!!Rackspace Hosting

Page 2: The Problem Is Not The Problem

#sxrackspace

There’s no sense in being precise when you don’t even know what you’re talking about.

John von Neumann

Page 3: The Problem Is Not The Problem

#sxrackspace

I’m a problem solver.

Page 4: The Problem Is Not The Problem

#sxrackspace

You’re a problem solver.

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#sxrackspace

It’s what we do.

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http://www.anonymousartofrevolution.com/2012/10/the-problem-is-not-problem-problem-is.html
Page 7: The Problem Is Not The Problem

#sxrackspace

Let’s unpack that.

Page 8: The Problem Is Not The Problem

#sxrackspace

“The problem is …” is problematic.

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#sxrackspace

We go looking for problems.

Page 10: The Problem Is Not The Problem

#sxrackspace

Sometimes we make the problem.

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#sxrackspace

Most of the time, we don’t realize what the problem really is.

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#sxrackspace

Repairing vs. Creating Value

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#sxrackspace

Repairing vs. Creating Value

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#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Page 15: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Page 16: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

By definition, problems can be solved

Page 17: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Dilemmas require you to choose

Page 18: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Issues may need to be addressed

Page 19: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Predicaments are problems that!can’t be solved, by definition

Page 20: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Quagmires are predicaments that!get worse as you try to solve them!

Page 21: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Potential disasters are scary

Page 22: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

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impa

ct

Trivial Brutal

Smal

lEp

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Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Extinction level events, if they !come to pass, end it all.

Page 23: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Solve

Page 24: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Solve Manage

Page 25: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Solve Manage Mind

Page 26: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

e of

impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Solve Manage Mind Plan

Page 27: The Problem Is Not The Problem

#sxrackspace

So, where should you focus?

Page 28: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

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impa

ct

Trivial Brutal

Smal

lEp

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Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Solve Manage Mind Plan

START HERELess effort, !more impact

Page 29: The Problem Is Not The Problem

#sxrackspace

The Problem is Not the Problem

Difficulty to solve

Scop

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impa

ct

Trivial Brutal

Smal

lEp

ic

Issue

Problem

Predicament

Quagmire

Potential!Disaster

ELE

Dilemma

Solve Manage Mind Plan

WORK ABOVE THE LINE

Things down here are lower impact

Page 30: The Problem Is Not The Problem

#sxrackspace

There’s no sense in being precise when you don’t even know what you’re talking about.

John von Neumann

Page 31: The Problem Is Not The Problem

#sxrackspace

The problem is not the problem.


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