© 2014 Assima 7
70:20:10 – How we learn
10%
Formal Training
20%
Informal Coaching
70%
On the Job Experience
© 2014 Assima 10
Changing learning technology - ePSS systems
A computer based system which is
designed to support the end-users in
their use of Information Systems
• Day 1 performance
• Help at the point of need
• Context Sensitive
• Content pull and push
© 2014 Assima 11
The Assima view – wouldn’t it be good if…..?
You cannot improve what
you cannot measureIs the value of your
ePSS measurable?
A system that helps me find
the right solution in less
than 5 seconds
Will your end-users
come back to the ePSS?
Role-based content push
and social updates for
useful up to date content
Can your content cope
with changes?
© 2014 Assima 12
Changing learning technology
Empower your users
Improve user performance
Improve business performance