TRANSPORT SECTOR (AIR)
Includes • Scheduled passenger and cargo flight services
for domestic and international routes
• Services general aviation including
business & private jet operation
Unauthorized activity • Please refer to the items listed in the list of
prohibited activities Standing instructions Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle
Licensing Board Act 1987 Railways Act 1991
Merchant Shipping Ordinance 1952 Civil Aviation Act
1969 [Act 3]. Air Transport Act 1974 [Act 148].
Flight Offenses Act 1984 [Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 12 am - Customer 12 am - 100% Employee Capacity
time 12:00 pm Attendance 12:00 pm
Time
SALE AND KARGO SALE
Action Short Description
Examination of body temperature and • Use the thermal scanner before entering the airport terminal.
application of face mask.
• Requires a face mask for all individuals entering the terminal.
Check-in at the counter. • Implementation of 1 meter detention between passengers.
• Line marking for social incarceration.
• Use of facemask by airline counter agent.
• Use hand sanitizer after the check in counter.
The seat rules of the aircraft. • Social incarceration by emptying seats between passengers.
• Disallow passenger seat preference block.
Disable the airspace. • Implement the process of detonating the aircraft after operation.
TRANSPORT SECTOR (AIR)
Includes
• Scheduled passenger and cargo flight services
for domestic and international routes
• Services general aviation including
business & private jet operation
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle
Licensing Board Act 1987 Railways Act 1991
Merchant Shipping Ordinance 1952 Civil Aviation Act
1969 [Act 3]. Air Transport Act 1974 [Act 148].
Flight Offenses Act 1984 [Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 12 am - Customer 12 am - 100% Employee Capacity
time 12:00 pm Attendance 12:00 pm
Time
SALE AND KARGO SALE
Action Short Description
Boarding • Implementation of 1 meter detention between passengers.
• Use of facemask by airline counter agent.
Meal Service • Avoid close contact with passengers.
Lavatory Service • Toilet cleaning at least 1 time for every 5 uses.
TRANSPORT SECTOR (AIR)
Includes
• Airport service • Land handling services • Air traffic control service • Aviation school / aviation college / aviation
training services (similar to the tertiary sector)
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle
Licensing Board Act 1987 Railways Act 1991
Merchant Shipping Ordinance 1952 Civil Aviation Act
1969 [Act 3]. Air Transport Act 1974 [Act 148].
Flight Offenses Act 1984 [Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating According to the Customer According to the Employee Capacity 100%
time time of flight Attendance time of flight
operation Time operation
AIRPORT
Action Short Description
COVID-19 symptom monitoring • Monitor COVID-19 symptoms among passengers, users and airport workers through body
temperature checks.
Usage sanitizer, face mask and • Employees are required to use sanitizer, face mask, and rubber gloves when on duty based on
rubber gloves the location of the job.
• Usage face mask and sanitizer is compulsory for passengers on board.
Social incarceration and workers' health • The use of face masks by every employee in the general area is mandatory.
safety procedures
• Ensure guidelines for social best practice / social incarceration are provided such as 1 meter
mark on floor, desk and chair.
Preparedness in the latest developments • Emergency Operation Center ( EOC) and Airport Crisis Management Team MASB is on the
of COVID-19 alert and is always waiting for the latest directions / developments.
TRANSPORT SECTOR (MARITIME)
Includes
Port operations
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle
Licensing Board Act 1987
Merchant Shipping Ordinance 1952 Civil Aviation
Act 1969 [Act 3]. Air Transport Act 1974 [Act 148].
Flight Offenses Act 1984 [Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating By the time of Customer By the time of 100% Employee Capacity
time Operation Attendance Operation
Time
PORT
Action Short Description
Social incarceration and workers' safety • The use of face masks by every employee in the general area is mandatory.
procedures
• Ensure guidelines for social best practice / social incarceration are provided such as 1
meter mark on floor, desk and chair.
Retrieve and record the temperature of the body Retrieve and record employee / customer body temperature by placing thermal
and the customer scanner at all the main entrances.
Distance between customers Social incarceration 1 meter.
A touchless transaction Encourages the use of e-wallets / contactless payment ( paywave)
TRANSPORT SECTOR (MARITIME)
Includes
• Scheduled passenger ferry service.
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle
Licensing Board Act 1987
Merchant Shipping Ordinance 1952 Civil Aviation Act
1969 [Act 3]. Air Transport Act 1974 [Act 148].
Flight Offenses Act 1984 [Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 12 am - Customer 12 am - 100% Employee Capacity
time 12:00 pm Attendance 12:00 pm
Time
FERI PENERP
Action Short Description
Temperature check • Positioning thermal scanner at all ferry terminal entrances.
Ticket counter • Implementation of 1 meter detention between passengers.
• Encourages purchases online or on a vending machine.
• Line marking for social incarceration.
• Use of facemask by passenger ferry company counter.
Seating arrangements in the ferry. • Social incarceration by emptying seats between passengers.
• Disallow preference block seat by passenger.
Embarking place / point • Usage facemask by the agent or staff of the ferry company or cruise ship at the pier.
TRANSPORT SECTOR (MARITIME)
Includes
• Scheduled passenger ferry service
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities Standing instructions
Act 342 MKN & MOH circular
Road Transport Act 1987 Land Public Transport
Act 2010 Commercial Vehicle Licensing Board
Act 1987
Merchant Shipping Ordinance 1952 Civil Aviation Act 1969
[Act 3]. Air Transport Act 1974 [Act 148].
Flight Offenses Act 1984 [Act 307]. This is the first time you
have been there. Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 12 am - Customer 12 am - 100% Employee Capacity
time 12:00 pm Attendance 12:00 pm
Time
FERI PENERP
Action Short Description
Meal Service • Avoid close contact with the passengers.
Lavatory Service • Clean the toilet every time the ferry is at the pier.
• Scheduled toilet cleaning on passenger ferry.
4
NEAR PUBLIC TRANSPORT SECTOR (TECHNIQUES)
Includes
Taxi and e-hailing service operations Operating 5.00 am 12 pm Customer 6am - 11pm 100% Employee Capacity
Carry on passenger pickup service
time Attendance
Time
TEXT AND E-HAILING
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public Transport Act 2010 Commercial Vehicle Licensing Board Act 1987
Railway Act 1991 Merchant Shipping Ordinance 1952 Civil
Aviation Act 1969 [Act 3]. Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984
[Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Action Short Description
1. Taxi and e-hailing services. i. Ensure that only two passengers are allowed to be taken at a time.
ii. Passengers are allowed to sit in the back.
2. Encourage non-touch transactions. Encourage fares to be paid online instead of cash.
3. Encourage the use of hand sanitizer. Drivers and passengers are encouraged to use hand sanitizer before and after taking
/ unloading passengers or passengers on / off the vehicle.
4. Wear face mask. Drivers and passengers need to wear face masks.
4
NEXT PUBLIC TRANSPORT SECTOR (RAIL)
Includes
1. Operation of passenger rail service KTMB (ETS, INTERNATIONAL & COMPUTER) PRICE
/ RAPIDRAIL (MRT, LRT & MONOREL)
ERL (Export KLIA & KLIA TRANSIT)
2. Business activities and public facilities at the station
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public Transport Act 2010 Commercial Vehicle Licensing Board Act 1987
Railway Act 1991 Merchant Shipping Ordinance 1952 Civil
Aviation Act 1969 [Act 3]. Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984
[Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 5.00 am 12 pm Customer 6am - 11pm 100% Employee Capacity
time Attendance
Time
OPERATION RELATED SERVICES
Action Short Description
1. Ensure the use of facemask and hand sanitiser. i. Provides signage and signage to encourage the use of facemask and use of
hand sanitiser.
ii. Provides public awareness facilities on the importance of using face
masks and prioritizing hygiene.
NEXT PUBLIC TRANSPORT SECTOR (RAIL)
Includes
1. Operation of passenger rail service KTMB (ETS, INTERNATIONAL & COMPUTER) PRICE / RAPIDRAIL
(MRT, LRT & MONOREL)
ERL (Export KLIA & KLIA TRANSIT)
2. Business activities and public facilities at the station
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle Licensing Board Act 1987
Railway Act 1991 Merchant Shipping Ordinance 1952 Civil
Aviation Act 1969 [Act 3]. Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984
[Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 5.00 am 12 pm Customer 6am - 11pm 100% Employee Capacity
time Attendance
Time REL CLOSE
Action Short Description
2. Cleaning and Sanitation. Cleaning of trains and facilities after each trip and at the depot after hours.
3. Encourage the use of electronic facilities and Encourages online ticket purchases and the use of non-cash transaction cards
transactions. such as monthly passes and Touch n Go.
NEXT PUBLIC TRANSPORT SECTOR (RAIL)
Includes
1. Operation of passenger rail service KTMB (ETS, INTERNATIONAL & COMPUTER) PRICE / RAPIDRAIL
(MRT, LRT & MONOREL)
ERL (Export KLIA & KLIA TRANSIT)
2. Business activities and public facilities at the station
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public Transport Act 2010 Commercial Vehicle Licensing Board Act 1987
Railway Act 1991 Merchant Shipping Ordinance 1952 Civil Aviation Act 1969 [Act
3]. Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984
[Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 5.00 am 12 pm Customer 6am - 11pm 100% Employee Capacity
time Attendance
Time
REL CLOSE
Action Short Description
4. Recording and recording the temperature of workers and Provides thermal scanners at all premises and station entrances.
passengers.
5. Ensure 1-meter social incarceration at business Ensure 1-meter social incarceration while passengers are in business premises.
premises.
LOGISTICAL SECTOR
Includes
1. Services freight forwarder and customs agents
2. Truck operation of hauliers
3. Freight train operation
4. Shipping line operations and Non Vessel Operating
Common Carrier ( NVOCC)
5. Air cargo operations ( air freight)
6. Storage activities (warehouses, off docks)
7. Operation Inland Container Depot
8. Operation ancillary services to transport by land, water or air (towing, workshop, tire supply etc)
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public Transport Act
2010 Commercial Vehicle Licensing Board Act 1987 Railways Act 1991
Merchant Shipping Ordinance 1952 Civil Aviation Act 1969 [Act 3] . Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984 [Act 307]. Civil
Aviation Commission Act 2015 [Act 771]. Civil Aviation Regulations 2016.
Operating 24 hours Customer 24 hours 100% Employee Capacity
time Attendance
Time FREIGHT FORWARDER
Action Short Description
Upload ( loading / unloading) The loading activity is performed by the warehouse worker.
Storage ( warehouse, off dock, in land container 1. Require use of hand sanitizer or provide hand washing area with soap.
depot etc)
2. Provide 1-meter social incarceration marking.
LOGISTICAL SECTOR (cont… 2)
Includes
1. Services freight forwarder and customs agents
2. Truck operation of hauliers
3. Freight train operation
4. Shipping line operations and Non Vessel Operating
Common Carrier ( NVOCC)
5. Air cargo operations ( air freight)
6. Storage activities (warehouses, off docks)
7. Operation Inland Container Depot
8. Operation ancillary services to transport by land, water or air (towing, workshop, tire supply etc)
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions Act 342 MKN & MOH circular Road Transport Act 1987 Land Public Transport Act
2010 Commercial Vehicle Licensing Board Act 1987 Railways Act 1991
Merchant Shipping Ordinance 1952 Civil Aviation Act 1969 [Act 3] . Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984 [Act 307]. Civil
Aviation Commission Act 2015 [Act 771]. Civil Aviation Regulations 2016.
24 hours Customer 24 hours 100% Employee Capacity
Attendance
Operating Time Time
ACTIVITIES AND PROTOCOLS
Action Short Description
Transportation and Logistics Company Duplication is allowed for vehicles over 2 tons only.
LOGISTICAL SECTOR (cont. 6)
Includes
1. Courier / e-hailing ( delivery goods via private and commercial vehicles)
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public Transport Act 2010 Commercial Vehicle Licensing Board Act 1987
Railway Act 1991 Merchant Shipping Ordinance 1952 Civil
Aviation Act 1969 [Act 3]. Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984
[Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 8am - 8pm Customer 24 hours 100% Employee Capacity
time Attendance
Time
E-HAILING
Action Short Description
Cleaning and Sanitation 1. Vehicles used must undergo periodic cleaning and sanitation.
2. All riders are required to wear face masks and use hand sanitizer and wash hands regularly.
LOGISTICAL SECTOR (cont… 7)
Includes
1. Courier / e-hailing ( delivery goods via private and commercial vehicles)
Unauthorized activity
• Please refer to the items listed in the list of
prohibited activities
Standing instructions
Act 342 MKN & MOH circular Road Transport Act 1987 Land Public
Transport Act 2010 Commercial Vehicle Licensing Board Act 1987
Railway Act 1991 Merchant Shipping Ordinance 1952 Civil
Aviation Act 1969 [Act 3]. Air Transport Act 1974 [Act 148]. Flight Offenses Act 1984
[Act 307]. This is the first time you have been there.
Civil Aviation Commission Act 2015 [Act 771].
Civil Aviation Regulations 2016.
Operating 8am - 8pm Customer 24 hours 100% Employee Capacity
time Attendance
Time
E-HAILING
Action Short Description
A touchless transaction. Use cashless transactions and contactless payment as long as possible.