The Learning Station 439 Green Lanes Haringey London [email protected] N4 1HA 0845 026 8402
Level 3 Diploma in Customer Service QCF
Learners must achieve at least 55 Credits
Mandatory Units from Group A Learners must complete all units within Group A
Organise and deliver customer service (5C)
Understand the customer service environment (5C)
Understand customers and customer retention (4C)
Resolve customers’ problems (4C)
Principles of business (10C)
Manage personal and professional development (3C)
Optional Units from Group B Candidate is required to select a minimum of 15 credits
Optional Units Group C Learners must complete a maximum of 9 credits
Once you have completed all of the mandatory units listed above, we will assist you in
selecting a pathway for you to complete your optional units. A full list of all the optional
units can be found on the HABC website.
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