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Frequently Asked Ques6ons
Agenda • The Modern Retail Landscape
• The Importance of Technology
• The 5 Disconnects • A New Way
• Q&A
Rebecca Sinclair President & CEO PerspecDve Management Group
JD Dillon Principal Learning Strategist Axonify
What’s the cost to your organizaIon?
Thousands
From lost sales opportuniDes, to escalaDng safety incidents, to poor customer service and more – low knowledge levels mean employees can’t contribute, or perform to their fullest potenDal.
, millions , even billions of dollars. ? $ $ ? $
$ ?
$
$
$ $ $
Of retail employers report insufficient moIvaIon and post-‐training improvement
40%
Source: UKCES Report 2015
September 20, 2016 14
Modern Learning Technology is an essenIal component of a retail learning ecosystem …
… but also too oZen an unforunate limitaIon.
What is an LMS anyway?
An LMS is a tradiIonal workplace learning
technology that delivers and/or tracks
compleIon of courses, online modules,
quizzes and surveys.
Of organizaIons are acIvely looking to leave their current LMS.
Almost
50% Source: Brandon Hall Group – LMS Trends 2014: SaIsfacIon and Spending
How to transform an organizaIon with disparate cultures, a widely dispersed, largely part-‐Ime, mulI-‐generaIonal workforce? Perfect opportunity to implement right-‐fit modern learning technology.
x 750 LOCATIONS x 65,000 EMPLOYEES
Fundamental Challenge
Of consumers believe that retail sales associates are knowledgeable and helpful.
29%
Source: Forrester Research, 2014
Disconnect #4 Modern associates want their learning to be engaging, personalized, relevant and short.
Of organizaIons say user engagement is the top barrier to adopIng technology-‐enabled training.
67%
Source: SAI Global 2013
Disconnect #5 Retailers have limited resources to manage, administer and measure their corporate learning environment.
September 20, 2016 31
Axonify at SEG • 3-‐5 minute/day experience • Gamified, microlearning
approach that is both personalized and adapIve
• 95% voluntary parIcipaIon • Average frequency = 11x/month • Also used as primary associate
communicaIon plajorm
Our BIG Point We can enable meaningful Retail performance improvement with a modern approach to learning – including a right-‐fit, user-‐centered technology ecosystem.
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