Work Hard. Have Fun. No Drama Designing a drama free workplace.
Lisa Carver, Moxie Consulting, Inc. | www.getmoremoxie.com | 501.954.7016
Drama: any obstacle to your peace or productivity
Have YOU experienced drama at work?
Root Causes: Personal issues, process problems, too much time, inconsistency, inadequate information, personality issues, tolerating all of the above.
Three Basic Assumptions: In general,
1. 1. Employees want to do a good job
2. 2. People like to understand the big picture
3. 3. Individuals want to be respected, trusted,
and appreciated at work
Drama Free Formula
1. 1. Create the Culture
2. 2. Walk the Talk
3. 3. Foster Participation
4. 4. Address Problem Employees
1. Create the culture What are you doing to create an environment that minimizes drama?
It’s your job.
It’s the little things:
Pat on the back
Send a note
Share an email
Give public praise
Buy a gift card
Say “thank you”
FOOD
Leave early
Training classes
Seek input
Cook out/potluck
Recognition program
Balloons
What else?
Which one are you?
2. Walk the Talk - Your attitude matters - Circle of control
Who inspired you and why?
3. Foster participation Set clear, consistent
expectations
Effectively delegate
Seek input
Give credit
4. Address problem employees
A – Adjust your mindset
B - Focus on behavior
C – Consistently communicate
Adjust your mindset Raise the bar
Create processes
Be intentional about expectations and consequences
Behavior is the key Define specific expectations
Train, coach, and mentor
Hold employees accountable
Consistent Communication
Employee Manual
Performance Improvement Plan
Progressive Discipline
Goal:
Work hard.
Have fun.
No drama.
Questions?
Lisa Carver
501.954.7016