Work Hard. Have Fun. No Drama Designing a drama free workplace.

Lisa Carver, Moxie Consulting, Inc. | www.getmoremoxie.com | 501.954.7016

Drama: any obstacle to your peace or productivity

Have YOU experienced drama at work?

Root Causes: Personal issues, process problems, too much time, inconsistency, inadequate information, personality issues, tolerating all of the above.

Three Basic Assumptions: In general,

1. 1. Employees want to do a good job

2. 2. People like to understand the big picture

3. 3. Individuals want to be respected, trusted,

and appreciated at work

Drama Free Formula

1. 1. Create the Culture

2. 2. Walk the Talk

3. 3. Foster Participation

4. 4. Address Problem Employees

1. Create the culture What are you doing to create an environment that minimizes drama?

It’s your job.

It’s the little things:

Pat on the back

Send a note

Share an email

Give public praise

Buy a gift card

Say “thank you”

FOOD

Leave early

Training classes

Seek input

Cook out/potluck

Recognition program

Balloons

What else?

Which one are you?

2. Walk the Talk - Your attitude matters - Circle of control

Who inspired you and why?

3. Foster participation Set clear, consistent

expectations

Effectively delegate

Seek input

Give credit

4. Address problem employees

A – Adjust your mindset

B - Focus on behavior

C – Consistently communicate

Adjust your mindset Raise the bar

Create processes

Be intentional about expectations and consequences

Behavior is the key Define specific expectations

Train, coach, and mentor

Hold employees accountable

Consistent Communication

Employee Manual

Performance Improvement Plan

Progressive Discipline

Goal:

Work hard.

Have fun.

No drama.

Questions?

Lisa Carver

501.954.7016