WORKPLACE
CONFLICTS
&
SOLUTIONS
WHAT IS
clash of
difference
exercise of one
interferes with
another
CAUSES OF CONFLICT
(4)
SIMPLE
DISAGREEMENT
ATTACK
ON
SELF-CONCEPT
PERCEIVED CONFLICT
VALUE
CONFLICT
STAGES OF CONFLICT (6)
Constructive activity
Destructive threats
Showdown
Keeping score
Taking sides
Conflict develops
METHODS
OF
SETTLING
CONFLICT
(5)
CONFRONTATION
COMPETITION
COMPROMISE
ACCOMMODATION
AVOIDANCE
NEGOTIATING
TECHNIQUES (6)
1. LISTEN-To understandthe situation
2.
UNDERSTAN
D -Verify your understanding by asking questions
3. FOCUS ON
PROBLEM, NOT
THE PERSON-Don’t point fingers-State problem ,seek collaboration for resolving-It builds, maintains, improves relationships
4.SATISTY
THE
INTEREST OF
BOTH SIDES
-Identify similar interests and look for a solution in which both party’s needs are met
5. INVENT
NEW
OPTIONS
-Be open to considering new solutions
6.REACH A FAIR
AGREEMENT
-Weigh the solutions and choose the best that acceptable by both sides
CONCLUSION
CAUSES OF CONFLICT
(4)
STAGES OF CONFLICT
(6)
METHODS
OF
SETTLING
CONFLICT
(5)
NEGOTIATING
TECHNIQUES
(6)