Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
CommunityBased
Strengths
TechnologyCluster
UnconditionalCare
Normalization
CulturalCompetency
Collaboration
NeedsDrivenRefinancing
Family Centered
SystemIntegration
Wraparound: A Cluster of Technologies
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Building on Strengths
Maintaining strengths-based conversation and documentation
Knowing how to reframe in a meaningful way
Encouraging creative resource development
Promoting a strength-based culture of service delivery
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Needs Driven
Identifying needs of your local communities
Listening for needs rather than problems or deficits
Developing and implementing plans that are needs driven rather than service driven
Avoid prescribing solutions that are deficit driven
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Family Centered
Agencies are welcoming to families
Staff uses family friendly language Respect for privacy – information
is shared on a need to know basis Meetings are not held without
children and families present Brochures & documents are reviewed
by family members before distribution
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Community Based Responsiveness
Money flows to support what families really need
Agencies are imbedded into the communities where families live, i.e. are accessible
Operating hours of business and meetings are responsive to families schedules
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Care for Children in Context of Families
Commitment to family cohesion in a safe environment
Natural/informal supports are embraced in a real way
Prevention of institutional placement
Permanency for children is paramount
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Never Give UpUnconditional Care Systems and agencies are not
permitted to kick kids and families out
Blame the plan not the family
Hold everyone accountable for follow-through
Remain outcome driven
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Normalization
Family norms/family culture are recognized as important for success
Awareness and education around the stigma of mental health
Promoting youth and family events not just “support” groups
Avoid duplication or overutilization of formal services
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Cultural Competency
Agency diversity, hiring practices, policies and training
Open dialogue regarding differences is embraced
All committees, training, events have family membership and participation
All planning is individualized to account for each family’s culture
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
CollaborationSystem Integration
Are the right parties at the table? Is everyone participating? Is everyone held accountable for their
part? Is one plan established to account for all
systems? Are resources being shared? Are agencies working together to meet the
needs of a common community?
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Refinancing
Use of Multiple Resources
Creative and Responsible Use of Flex Funds
Think Sustainability
Second Big Idea
Holding meetings to discuss plans for youth and families without them present is like building a bridge to nowhere
MJ Meyers
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
What is a Child and Family Team The child and family identify a group of people
who will work with them and help prepare the plan of care.
Composed of informal and formal members who will continue to support the family after leaving the program.
The Child and Family Team should meet as frequently as needed (at least once a month).
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Best Practice Bench Marks
50/50 – Balanced Teamwithin 3 months
20/80 – Formal/Informal6 months and beyond
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Categorical Approach
Assess Problems
Look at Services that are Available…
Plug Services into the Family
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Examples of a Categorical Approach Services reflect what’s available
and has been tried rather than what’s really needed
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
Lessons Learned
Don’t do it unless it holds meaning for families
Keep the excitement going
Keep your eye on the ball; vigilance is a must
Establish meaningful QA/QI procedures
Lead by example
Celebrate your successes Never give up – families deserve your best!
Mary Jo Meyers [email protected] ChangingAgencyCulture 2009
For More Information Contact:
For WrapCT Tim Marshall 860 550 6531
For Training and content materialMary Jo Meyers, MS
Phone: [email protected]