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Things can always go worst! Planning Disaster Recovery
Ivana Lukic Igor Lukicwww.zendalbackup.com
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AGENDA
What is a Disaster Recovery Plan?
Current challenges facing Small Businesses
Zendal Backup Data Center in Toronto (Canada)
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Putting things together!
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What is a Disaster Recovery Plan?
Disaster recovery is a series of actions to be taken in the event of major unplanned outages to minimize their adverse effects, and get back on track ASAP.
Power Failure
Underground cable disruption
System administration mistakes
IT Security Breach (virus,sabotage,Data theft/leak ..)
Natural hazards
The cleaning service who plugs in their vacuum cleaner in the wrong socket..
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Starting point
Identify how to continue opérate on a physical disaster at your office.
Example: set remote Access for employees and work from their home.
Meet with employees/departments and debate whats critical to keep the business running.
Example: phones, billing data base, office files,etc
Define leader who will perform disaster recovery or hire external company.
Example: CTO of the former company in team with STAFF and external company.
Identify and learn more about the day-by-day
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BE REALISTIC
Worst case scenario, your business location is physically severed damage/destroyed, no power, no data, almost nothing works.
Business is running in limited mode, IT is working but one or more critical application isnt working.
Low factor risk, productivity loss on minor data file loss, user needs to re-do his/her work, or time consuming to recover file backup
HIGH
MEDIUM
LOW
Rec
over
y Ti
me
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“Low” level examples
Human Factor / Hardware
Fast recovery times
Counter measure
User deletes some files (not critical)
Hardware failure non critical ie: Workstation failure, hub´s, printer, etc.
Malware/Virus infection slowing down Pc, computer sluggish, etc
Establish correct permissions scheme, read-write,warn user where there arent backups performing ie: their desktop.
Document and identify hardware, purchase redundant ítems such as power supplys, switches, routers…
Pro-active security, block as much as posible before infecting your network: ie Firewalls, educate users..
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“Medium” level examples
Accidents / Natural Hazards
Medium recovery time
Counter Measure
Electrical dissruptions/High voltaje peaks
Floods, Earthquakes, Tornados…
Pandemic disease virus, ie:bird flu
Purchase an SAI or combine with electrical generator as fail-over
Research in our área if any of these hazards occured, frequency, their strenght,etc.
Remote Access for critical employees and use VPN technology. (free)
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High levels of example
Wars / Terrorists / Nuclear leak
Slow recovery times
Contramedida
War / Civil War
Terrorist attack
Nuclear leak
Secure Staff first, then Migrate servers to most neutral country with no war records, political issues (as much as possible) Secure backups remote location
Determine impact on our local zone,secure backups remote location.
Distance of the leak, to determine if we are in danger, remote access by VPN, and live migration to another location.
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Common failure % in Disaster Recovery plans
Fuente: Janco Associates 2011
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Simplify your plan
Educate staff where to store filesRedundat hardware/backupsPlan B-backup in case A fails
Test your time to response with your staff.
Checklist & Keep updating it
Recover process through your backup plans depending on the situation.
Converting the plan into reality…
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Choose Wisely your cloud provider…
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Data Center Zendal Backup (Toronto – Canada )
The most demanding level
Define the objectives
Several TB of customer’ s data are stored in place they trust.
Zero Tolerance to data loss, politicaly stable country.
Needs to be available as service:
24/7
Connectivity Demands
Stable broadband latency worldwide
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Zendal Backup Disaster Recovery plan
• RAID 5 migrating to RAID 10 hot swap
• Real time replication
• Cisco certified network
• Encryption (Blowfish 448-bits)
• CRC check• Own protocol
• Carrier Data centre with ISO standards
• Neutral Political Country (Canada)
• Physical securityAccess (biometric)
• Every redundancy posible ;
• Routers Electric supply
• Generators• SAI´S• Staff backup
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1. Simplify your Backups online
Continuos Backup
File Versioning
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Web access
Easy restore options
Share big files using zendal backup
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Economical impact on IT downtimes
(PAST) 1997 – UPTIME 50% Smaller networks, not so many threats, still the
usage of FAX and phone was a preffered method of communications
(PRESENT) – UPTIME 99% So many interconnected systems worldwide, global
business, different time zones, computer threats x10, people are dependent and cant work without computers.
Its all about the money… $$$
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IGOR LUKIC - @igorlukic
IVANA LUKIC - @zendalnet
¿ Questions ?