YOUR LOGOPage 1

YOUR LOGO

Things can always go worst! Planning Disaster Recovery

Ivana Lukic Igor Lukicwww.zendalbackup.com

YOUR LOGOPage 3

AGENDA

What is a Disaster Recovery Plan?

Current challenges facing Small Businesses

Zendal Backup Data Center in Toronto (Canada)

1

2

3

4

Putting things together!

YOUR LOGOPage 4

YOUR LOGOPage 5

YOUR LOGOPage 6

What is a Disaster Recovery Plan?

Disaster recovery is a series of actions to be taken in the event of major unplanned outages to minimize their adverse effects, and get back on track ASAP.

Power Failure

Underground cable disruption

System administration mistakes

IT Security Breach (virus,sabotage,Data theft/leak ..)

Natural hazards

The cleaning service who plugs in their vacuum cleaner in the wrong socket..

YOUR LOGOPage 7

Starting point

Identify how to continue opérate on a physical disaster at your office.

Example: set remote Access for employees and work from their home.

Meet with employees/departments and debate whats critical to keep the business running.

Example: phones, billing data base, office files,etc

Define leader who will perform disaster recovery or hire external company.

Example: CTO of the former company in team with STAFF and external company.

Identify and learn more about the day-by-day

YOUR LOGOPage 8

YOUR LOGOPage 9

BE REALISTIC

Worst case scenario, your business location is physically severed damage/destroyed, no power, no data, almost nothing works.

Business is running in limited mode, IT is working but one or more critical application isnt working.

Low factor risk, productivity loss on minor data file loss, user needs to re-do his/her work, or time consuming to recover file backup

HIGH

MEDIUM

LOW

Rec

over

y Ti

me

YOUR LOGOPage 10

“Low” level examples

Human Factor / Hardware

Fast recovery times

Counter measure

User deletes some files (not critical)

Hardware failure non critical ie: Workstation failure, hub´s, printer, etc.

Malware/Virus infection slowing down Pc, computer sluggish, etc

Establish correct permissions scheme, read-write,warn user where there arent backups performing ie: their desktop.

Document and identify hardware, purchase redundant ítems such as power supplys, switches, routers…

Pro-active security, block as much as posible before infecting your network: ie Firewalls, educate users..

YOUR LOGOPage 11

“Medium” level examples

Accidents / Natural Hazards

Medium recovery time

Counter Measure

Electrical dissruptions/High voltaje peaks

Floods, Earthquakes, Tornados…

Pandemic disease virus, ie:bird flu

Purchase an SAI or combine with electrical generator as fail-over

Research in our área if any of these hazards occured, frequency, their strenght,etc.

Remote Access for critical employees and use VPN technology. (free)

YOUR LOGOPage 12

High levels of example

Wars / Terrorists / Nuclear leak

Slow recovery times

Contramedida

War / Civil War

Terrorist attack

Nuclear leak

Secure Staff first, then Migrate servers to most neutral country with no war records, political issues (as much as possible) Secure backups remote location

Determine impact on our local zone,secure backups remote location.

Distance of the leak, to determine if we are in danger, remote access by VPN, and live migration to another location.

YOUR LOGOPage 13

Common failure % in Disaster Recovery plans

Fuente: Janco Associates 2011

YOUR LOGOPage 14

Simplify your plan

Educate staff where to store filesRedundat hardware/backupsPlan B-backup in case A fails

Test your time to response with your staff.

Checklist & Keep updating it

Recover process through your backup plans depending on the situation.

Converting the plan into reality…

YOUR LOGOPage 15

YOUR LOGOPage 16

YOUR LOGO

Choose Wisely your cloud provider…

Page 17

YOUR LOGOPage 18

Data Center Zendal Backup (Toronto – Canada )

The most demanding level

Define the objectives

Several TB of customer’ s data are stored in place they trust.

Zero Tolerance to data loss, politicaly stable country.

Needs to be available as service:

24/7

Connectivity Demands

Stable broadband latency worldwide

YOUR LOGOPage 19

Zendal Backup Disaster Recovery plan

• RAID 5 migrating to RAID 10 hot swap

• Real time replication

• Cisco certified network

• Encryption (Blowfish 448-bits)

• CRC check• Own protocol

• Carrier Data centre with ISO standards

• Neutral Political Country (Canada)

• Physical securityAccess (biometric)

• Every redundancy posible ;

• Routers Electric supply

• Generators• SAI´S• Staff backup

YOUR LOGO

1. Simplify your Backups online

Continuos Backup

File Versioning

YOUR LOGO

Web access

Easy restore options

Share big files using zendal backup

YOUR LOGOPage 22

Economical impact on IT downtimes

(PAST) 1997 – UPTIME 50% Smaller networks, not so many threats, still the

usage of FAX and phone was a preffered method of communications

(PRESENT) – UPTIME 99% So many interconnected systems worldwide, global

business, different time zones, computer threats x10, people are dependent and cant work without computers.

Its all about the money… $$$

YOUR LOGO

IGOR LUKIC - @igorlukic

IVANA LUKIC - @zendalnet

¿ Questions ?