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How the FSA works.
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CITY OF OLATHEFSA, COBRA &
RETIREE BILLINGADMINISTRATION
WE TRYto keep things simple
Our team of Benefit Professionals will work diligently to simplify the administrative process!
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Looking for simplified administrative
services?
Meeting Agenda
If you have a follow up question, please ask…at any point…
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Company overview
Q & A Period
Online Demonstrations
Cobra/Direct Billing Services
FSA Administrative Services
Implementation
About us
Our process is intended to simplify client/participant experience
OUR PHILOSOPHY
Simplify our benefit programs so thatthe participant experience is enhanced and value to the end-user is maximized.
OUR MISSION
Continually seek out new opportunitiesthat allow us to grow our business. While growing, the service levels to our existingcustomers cannot be affected.
OUR TECHNOLOGY
We use a proprietary platform to manageour spending account programs, and outsource our COBRA software to a leading vendor.
OUR TEAM
Our management team averages almost15 years of experience working with employee benefit programs. We bring a wealth of knowledge to the table thatultimately benefits our clients.
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Key Distinguishing Characteristics
We like to think that we are different…in good ways.
More than 375 clients and130,000 spending account
participants
Live CSRsAll activity can be managed
online via secure web portals
Go Green
Claims are processed withinone business day of receipt
Fast ProcessingDedicated account team
To ease the administrativeburden on the client
Account Team
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Why we are the best ?
Benefit administration doesn’t have to be complicated
Quality policy focused on the user
Integrated solutions with existing systems
Pioneers in spending account management
Experienced staff who support our clients
Forward thinking management
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Current clients include
Experienced administrators
More than 130,000 spending account participants
13 state governments – including the states of Kansas,Missouri, Iowa, Nebraska
City of Overland Park, City of Merriam, City of TopekaCity of Wichita, etc.
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Account Executive – Anita Will lead implementation process forFSA & COBRA. Will meet with City staffto discuss big picture issues
FSA Account ManagerWill post contributions and handle escalated customer service issues
COBRA Account ManagerWill handle customer service concerns andwill post data files
Account Team
Service comes first
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Implementation Process
We plan so we don’t fail
Transition Philosophy:Failing to plan is akin to planning to fail. Our team will help walk the City through thetransition process, and all tasks will be prepared well in advance
STEP1Onsite meeting with allstakeholders
STEP2Lay out administrativetasks and timeline
STEP3Prepare all systems fortransition
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
CommunicationComprehensive communication materials aimed at increasing understanding
Data TransferWe will format our systems to meet thecapabilities of the City
Compliance ReviewOn-staff general counsel will reviewall plan guidelines for compliance
Setting Expectations
We customize our solution to meet your needs
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
CommunicationComprehensive communication materials aimed at increasing understanding
Data TransferWe will format our systems to meet thecapabilities of the City
Compliance ReviewOn-staff general counsel will reviewall plan guidelines for compliance
Implementation Process
We customize our solution to meet your needs
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Next Day Claims processingOn average all claims will be processedwithin one business day of receipt
Optional Benny CardIRS-compliant debit card is optionalto both the City & participants
Secure data transferAll reports and contributions can betransferred via ASIFlex’s secure portal
FSA Administration
FSA Administration
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
FSA Participant Communication
If we don’t communicate, how will they know?
HandoutsFor benefit fairs and new Hire packets
WorksheetsWill help employeesunderstand eligibleexpenses
Welcome PacketCommunicate elections, providerequired forms and other info
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
WebinarsCan be conducted live and/or recorded
Videos/Slide ShowsOnline tools to teach the benefit of theFSA program
Onsite meetingsAdditional costs may apply
Additional Communication
FSA Administration
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
City keeps FSA DeductionsCity manages all dollars until ASIFlex pays claims
ASIFlex notifies CityActivity summary emailed each day thatclaims are paid
ACH transferASIFlex will initiate ACH against City accountone business day after email notice
FSA Funding
FSA Administration
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Online Employer portalEvent reporting, management reports,access to all correspondence
Online Employee portalEmployees will have access to all pertinent information
Live customer supportNo automated systems to navigate. Callers have access to support to assist with questions
COBRA Administration
COBRA Administration
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Admin fees billed in arrearsE.g. invoice for January, 2013 will be sent in February, 2013
Fees can be paid electronicallyGreen option eliminates need to writecheck
Net 30Ask that remittance be made within 30days of bill date
Billing Process
We bill so we can keep the lights on
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Carrier ConnectivityNo charge for either FSA or COBRA
FSAFeeds can be used to substantiate cardtransactions or to initiate automatic payments
COBRAPoint of clarification – premium remittance will be made to City, not carriers
Additional Items
Follow up Items
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Provide written updatesUpdates include details on changes, howthe changes MAY impact the City’s plan
WebinarsOpportunity for all ASIFlex clients to conveneand discuss changes and implications
Client MeetingsAs a part of the annual renewal process, any regulatory changes will be discussedin detail
Regulatory Updates
As the regulations change
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Performance Guarantees
We put our money where our mouth is
PenaltiesASI will forfeit 2% of its admin fees for each quarter it misses any of the proposed PG’s. Thedetails of the PG’s will be developed during the contracting phase of the procurement process
Flexible Spending Account COBRA/Billing
Claims – 95% within 3 business days, 99% within 5 business days
QE Notification – 100% within 14 business days
Call Center – 95% within 30 seconds or lesss Call Center – 95% within 30 seconds or lesss
Website Availability – 98% Website Availability – 98%
Implementation - TBD Implementation - TBD
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
Administrative Fees
Proposed Fee Schedule
BAFOASIFlex is waiving its implementation fee for the City, and all fees are guaranteed for a periodof three (3) years.
Flexible Spending Account COBRA/Billing
Implementation Fee – Waived Implementation Fee – Waived
$3.50 PPPM $20 per QE
$1 for optional debit card 2% surcharge retained
Onsite meetings $250/day plus travel $8 per takeover
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
FSA Website and Useful tools
FSA Account Information
FSA Claim Submission
FSA Enrollment
COBRA Portal
Online Demonstrations
This is a fresh and clean presentation. You know you want it! (11 of 13)
In addition to these tools, we are in the midst of developing a mobile app to simplify themanagement of the spending accounts. The app should be live in early 2013!
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]
HAVE QUESTIONS?
For Questions or Comments please call Andy at
1 (573) 777-5619
There is nosuch thing as abad question!
Andy MoorePO Box 6044, Columbia, MO 65205
Phone: 573.777.5619Email: [email protected]