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Javelin Strategy & Research Wishes you... HOLIDAY SHOPPING HOLIDAY SHOPPING 23M 23M Consumers Consumers $20.7B $20.7B Consumers Consumers shopped on mobile phone in purchases using mobile phone in 2012 mobile banking users clicked on email ad on mobile device 1 out of 4 1 out of 4 went to company website visited store ignored ad made purchase 28% 28% 19% 19% 18% 18% 15% 15% AVOID THE MALLS AND LONG LINES AVOID THE MALLS AND LONG LINES CYBERSTORE $318B $318B $20B $20B Online Retail Online Retail Mobile Online Mobile Online $88.53 $88.53 Average Online Order Average Online Order in 2012 in 2012 mobile phone owners made a mobile online purchase in the past year shopped online (past 30 days) 1 in 4 1 in 4 6 in 10 6 in 10 Wishes y ou... y W ou u H A P P Y H O L I D A Y S

Javelin Strategy & Research Wishes you Happy Holidays

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Page 1: Javelin Strategy & Research Wishes you Happy Holidays

Javelin Strategy & ResearchWishes you...

HOLIDAY SHOPPINGHOLIDAY SHOPPING

23M23MConsumersConsumers $20.7B$20.7B

ConsumersConsumersshopped on

mobile phonein purchases using

mobile phone in 2012

mobile banking users clicked on email ad on mobile device

1 out of 4 1 out of 4

went to company website

visited store

ignored ad

made purchase

28%28% 19%19% 18%18% 15%15%

AVOID THE MALLS AND LONG LINESAVOID THE MALLS AND LONG LINES

CYBERSTORE

$318B$318B

$20B$20B

Online RetailOnline Retail

Mobile OnlineMobile Online

$88.53$88.53Average Online OrderAverage Online Order

in 2012in 2012mobile phone owners made a mobile

online purchase in the past year

shopped online (past 30 days)

1 in 4 1 in 4

6 in 106 in 10

Wishes you...yW ouu HAPPY HOLIDAYS

Page 2: Javelin Strategy & Research Wishes you Happy Holidays

PROTECT YOURSELF DURING THE HOLIDAYSPROTECT YOURSELF DURING THE HOLIDAYS

In 2011 ...In 2011 ...

victims of identity fraud. During victims of identity fraud. During 11,600,00011,600,000

6 weeks (such as this holiday season) 6 weeks (such as this holiday season)

1,300,0001,300,000that makesthat makes

there werethere were

Most Common Places for Fraud:Most Common Places for Fraud:

MANAGING THOSE HOLIDAY PURCHASESMANAGING THOSE HOLIDAY PURCHASES

41%41%17%17%

when shopping online

when purchasing by phone or mail

Preferred Rewards for Credit, Debit, and PrepaidPreferred Rewards for Credit, Debit, and Prepaid

Cash backCash back

PointsPoints

DiscountsDiscounts

Airline milesAirline miles

77%77%

35%35%

28%28%

21%21%

Total POS Purchase Volume, 2012Total POS Purchase Volume, 2012

29%29%

31%31%27%27%

CheckCheck

DebitDebit

CreditCredit

CashCash

7%7%

December December HolidaysHolidays

average per reload

$154 $154 Average 2 Reloads Average 2 Reloads Per MonthPer Month

2 Out Of 3 2 Out Of 3 Consumers Consumers

Reload Reload PrepaidPrepaid

https://www.javelinstrategy.com/©2012 Javelin Strategy & Research

See you inn 20113

when Javelin Strategywhen Javelin Strategy & Research joins & Research joins

Greenwich Associates Greenwich Associates

victims.victims.