QUality Assurance

Rome

May 17th

QUality Assurance

in Learning Organization

in the Banking and Financial SecTor

in EuRope

Prof. Mario Spatafora

FB General Secretary - Finance & Banking: Organizational & HR Development Ass. (Italy)

Secretariat for European Projects

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Professor of Business Management and Lifelong LearningFaculty of Training SciencesRoma Tre University (Italy)

EBTN Vice President - European Banking & Financial Services Training Association Aisbl (Belgium)

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European FSS Facts & Figures

Italy

4 largest banking market740 CREDIT INSTITUTES

• 214 S.p.A.• 37 Cooperative banks (BP)• 441 Small Mutual Banks (BCC)• + foreign Companies

Around 300.000 employees

Lu

QUALOBSTER

ItDe

� Trainers

� HR Specialists

�Professionals &

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De

Sl

Pt

�Professionals &Employees in FSS

Aims & Objectives

� Improving the quality of VET & LLL processes

� Integrating the existing benchmarking tools

� Applying Q. A. principles and methods

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ACTIVATE AN ACTIVATE AN EU WIDE FSS EU WIDE FSS

NETWORKNETWORK

“A model of strategic change

in which

What is a Learning Organisation?

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in which everyone is engaged

in identifyingand

solving problems.”

L.O. Criteria

LEARNING

1. Learning approach to strategy

2. Participative policy making

3. ACCESS & TRANSPARENCY

8. PROFESSIONAL DEVELOPMENT OPPORTUNITIES

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LEARNINGORGANISATION

TRANSPARENCY INFORMATION

4. Formative approach to

planning objectives & monitoring

results

5. INTERNAL

EXCHANGE &

DIALOGUE

6. Reward flexibility

7. Inter-organisational

learning

Main Output

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cfr. Website:www.qualobster.eu

www.asseffebi.euwww.asseffebi.eu

Thank you for your

kind attention!