Mos presentation 6 10

2010 Mortgage Outreach Services. Privileged and Confidential Information www.mortgageoutreach.com

MOS Group, Inc.– Overview

Delivering Full Spectrum Default Capabilities Through Process, Technology and Talent

Lewis JepsonNational Sales executive

Direct: [email protected]

2

To be widely recognized as the premier provider of innovative loss mitigation products and services promoting borrower advocacy and achieving client needs through:

•Delivery of superior service; “HIGH TOUCH” partnership with “HIGH TECH” diverse solutions

•EXCELLENCE by doing what we say and delivering RELIABLE, FLEXIBLE, & SCALABLE products and services

•Industry leadership in Associate and Product KNOWLEDGE, EXPERTISE & PERFORMANCE

•EXPANSIVE oversight and TRANSPARENCY through reporting and analytics


Overview – Our Brand Promise

Overview – Our Leadership Team

•Highly accomplished and seasoned leadership team spanning the mortgage finance spectrum.•Experts in the areas of:

•Default Management, •Servicing•Mortgage Operations,•Real Estate Finance •Capital Markets


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MOS Group enjoys an exceptional market reputation, delivering consistent, reliable and meaningful mortgage default capabilities to the servicing community for over 30 years.

<2000

MOS--an industry leading borrower contact service provider

Loan Volume Growth (avg. monthly loans)

15k

Sorrento Capital sets strategy for MOS to be a leading “end-to-end” loss mitigation service provider

Sorrento Capital acquires MOS

Selected as primary HAMP provider by 2 mega servicers, driving substantial growth and expertise in the “new default marketplace” for the company.

Exceeds 150k borrowers serviced under HAMP Program

22k

2005 2008 2009 2010 -


Overview - History & Milestones

Expands client base Launches HAFA ready services

Exceeds 250k HAMP trialsProduces 35k permanent modifications for clients

5k7k

9k

42k

5

California

VirginiaVirginia


Overview – Our Site Locations

Two scalable, redundant centers located in key mortgage industry areas


MOS Group Inc.Service Offerings


Core Contact Services

Product Description

Borrower OutreachSolicit right party contact efforts through a strategic combination of phone calls, skip trace, letters and field visits (optional service text).

Borrower ContactContact with borrower focused on supporting client needs for specific information, e.g., RFD, resolution options, warm transfer.

Field VisitsNationwide property field visits, drive by inspections, direct contact and warm transfer capabilities.

Document Management Retrieval and Review

Retrieval from borrower, signatures and notary. Review existing documents, image, index and retrieve missing items. Validate resolution documents and package completion.

Overview – Services Overview


Core Loss Mitigation

Services

Product DescriptionModification ProcessingHAMP and Non-HAMP

Perform full spectrum processingborrower solicitation, prequalification, document retrieval, underwriting and closing.

Short Sale FulfillmentHAFA and Non-HAFA

Perform end to end or segmentation including borrower solicitation, prequalification, borrower support, RE agent, marketing and offer management, title curative and closings.

Deed In Lieu SupportHAFA and Non-HAFA

Coordinate complete process including borrower solicitation, qualification, title curative, document package and recording.

Junior Lien Negotiation Facilitate negotiation and final approval with all lien holders adversely impacting resolution strategy.



MOS Capabilities

Products Capability Implemenation Date Active

1 Borrower Outreach Yes 1975 Yes2 Borrower Contact Yes 1975 Yes3 Deed In Lieu Yes 2000 Yes4 Document Retrieval Yes 2006 Yes5 Document Review Yes 2007 Yes6 Fulfillment Yes 2008 Yes7 HAMP Yes 2008 Yes8 HAFA Yes 2009 Yes9 Modification Yes 2009 Yes

10 Short Sale Yes 2000 Yes11 Liquidation Yes 2010 Yes12 Alternative Dispositions Yes 2010 Yes

Company Product & Service Capabilities



Market Leadership in HAMP

• Comprehensive HAMP Fulfillment Phase 1 – Borrower Contact, Document Admin Phase 2 – Underwriting Phase 3 –Trial Payment Monitoring Phase 4- Closing

• MOS HAMP Experience By the Numbers6,000 HAMP-related borrower conversations2,500 HAMP documents processed & imaged2,000 Documents reviewed and validated

25,000 HAMP-related field agent visits18,000 submitted HAMP packages delivered to fulfillment 3,000 HAMP files underwritten & closed

250,000+ HAMP files referred90,000+ HAMP doc packages completed35,000 permanent modifications

Per Day

Per month

Program to date


Mortgage Outreach ServicesOPERATIONS & PROCESS



Overview – Client Fulfillment and Operational Design

Teams work within a hybrid relationship model blending vertical Process Ownership & Development “POD” with Horizontal Center of Excellence “COE”.

Fannie Mae Client 2 Client 3 Client 4 Client 5

Greg Austin

Sales Executive 2

Sales Executive 3

Sales Executive 4

Sales Executive 5

Michele Buschman

Client Implementation

Leader 2


Leader 3


Leader 4


Leader 5Glenda Stoldt

Business Analyst 2

Business Analyst 3

Business Analyst 1

Business Analyst 2

Chris Wittrig IT Liaison IT Liaison IT Liaison IT LiaisonSharon

Ing Operations Liaison Operations Liaison Operations Liaison Operations Liaison

Fannie Mae Client 2 Client 3 Client 4 Client 5

KellyMcGrath

Call Center 2

Call Center 3

Call Center 4

Call Center 5

SandraOzuna

LossMitigator 2

LossMitigator 3

LossMitigator 4

LossMitigator 5

Kelly Rosa

DocumentReviewer 2

DocumentReviewer 3

DocumentReviewer 4

DocumentReviewer 5

Sharon Ing

FulfillmentUnderwriter 2




Josh Nowack

Reports & Analytics 2




POD

COEEnables maximization of talent, resources and cost efficiencies to manage performance and volume cycles.

Serv

icer

s /

Vend

ors

/ Ag

ent /

Buy

ers

/ Bo

rrow

ers


‘Modular’ Product & Technology Synchronization

1. MOS Group delivers high quality services by executing a proprietary, modular platform. This allows Clients to pick which service they want or engage MOS in an end-to-end service solution.

2. This service model partners customizable services with ‘best breed’ technology modules.

3. This modularity facilitates a rapid implementation cycle around market and client changes at both the service and the technology level.

4. EZ Close is a products and module that apply to all the services MOS provides

14

1.

2.

3.

4.

68%

82%

88%

80%78%

87%

Service Borrower Interaction & Document GatheringBorrower Contact Warm Transfer Financial Statement Document Collection Specialty Field Services Single Visit Second Visit Third Visit Notary Inspection Optimal Outcome AsssessmentRefinanceReinstatementTalk Off - Short SalesTalk Off - Deed In Lieu Short Sale Deed in LieuREO ReferrallHAMP AdherenceHAFA AdherenceRecovery Document Procesesing & AssessmentCompleted Doc PackageUnderwritingClosing


Executive Dashboard


Mortgage Outreach ServicesTECHNOLOGY and RISK MANAGEMENT


FDCPA-Compliant

SAS70 Level II Compliant

GSE ApprovedComponent Servicer

Private Investigator License

Licensed Debt Collectorin all required States

Compliance Credentials

Overview – Compliance


Statistical Sample: •Portfolio•Product•Team

Call Monitoring:•Client•Team•Individual

Exception Review:•Leadership•Team•Individual

Feedback & Training:•Weekly Calibration•Monthly Updates•Quarterly Refresh

Tracking & Reporting:•Monthly Results•Quarterly Trends

Risk Management - Quality Assurance & Feedback Loop

MOS Associates go through extensive development to ensure quality adherence and policy update training:

On-Boarding Client Training Product Training Change Management Weekly / Monthly / Quarterly Trend Reviews

Business ContinuityCommittee

Borrower Outreach(Contact Mgmt) Document Services Loss Mitigation Fulfillment

(inc. Vendors)

Primary Operations Center

Business ContinuityTask Force

Borrower OutreachOn-Site

& MOBILE Team

Document ServicesOn-Site

& MOBILE Team

Loss MitigationOn-Site

& MOBILE Team

FulfillmentOn-Site

& MOBILE Team

Oversight

Tactical ResponsibilityRedundant Operations Center


Risk Management - Business Continuity & Redundancy

Disaster RecoveryBusiness Continuity

Executive

CaliforniaPrimary Operations Center

Service Site

VirginiaSecondary Operations Center

Service Site

VendorNetwork

MOS Group Inc.

Sorrento Parent / Subsidiary Center

Skip Tracing

Clients & Customers

Third Party SystemsData Analytics

Internet

Internet

Field VisitsDocument Delivery

Internet

Document GenerationLetter / Forms


Default Management & System Redundancy

Economy & Finance

Mos presentation 6 10