APICS conteúdo programático _ SMR - Strategic Management of Resources

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© 2014 APICS Confidential and Proprietary

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aChain - APICS International Channel Partner - www.achain.com.brProgramas CPIM e CSCP abertos e in company


Table of Contents

Participant Workbook Page

© 2014 APICS i Instructor Guide Version 2.4

Table of Contents

Session 1—Developing the Business Strategy

Strategic Planning: The External Environment ............................................................. 1-9

Significance of the Business Strategy ....................................................................................... 1-9

External Environment: Seven Key Issues .................................................................................. 1-11

The Industries Dominant Economic Features ........................................................................... 1-11

Competitive Forces Analysis....................................................................................................... 1-15

Forces Driving Change ................................................................................................................ 1-23

Market Positioning ...................................................................................................................... 1-25

Market Competitors .................................................................................................................... 1-27

Determine the Enterprise’s Key Success Factors..................................................................... 1-29

Assess Industry Attractiveness and Profitability ....................................................................... 1-32

Strategic Planning: The Internal Environment ............................................................. 1-37

Assess the Current Strategy ....................................................................................................... 1-37

Assess Strengths, Weaknesses, Opportunities, and Threats .................................................. 1-41

Determine Price Competitiveness ............................................................................................. 1-47

Assess Strength Relative to Competitors .................................................................................. 1-49

Manage Strategic Issues ............................................................................................................ 1-51

Development of a Competitive Strategy ....................................................................... 1-57

Types of Competitive Strategies ................................................................................................ 1-57



Strategic Management of Resources

Instructor Guide Version 2.4 ii © 2014 APICS

Session 2—The Global Environment and Sustainability

The Global Environment .................................................................................................. 2-7

The Market Lifecycle and Strategy Evolution............................................................................ 2-9

Formative Strategy Issues ......................................................................................................... 2-13

Strategic Options for Market Entry ............................................................................................ 2-17

Techniques for Gaining Competitive Advantage ...................................................................... 2-21

Sustainability ................................................................................................................... 2-27

Principles of Sustainability ......................................................................................................... 2-27

Corporate Social Responsibility ................................................................................................. 2-27

Sustainable Management System Model ................................................................................. 2-41



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© 2014 APICS iii Instructor Guide Version 2.4

Session 3—Operations Strategy

Developing the Operations Strategy .............................................................................. 3-7

Operations Strategy and Objectives .......................................................................................... 3-7 Product and Service Process Design ........................................................................................ 3-13 Design Process Objectives ........................................................................................................ . 3-17

Structure Choices ........................................................................................................... 3-27

Design Logic Model .................................................................................................................... 3-27 Volume-Variety Requirements ................................................................................................... 3-29 Process Types ............................................................................................................................. 3-31 Process Layouts .......................................................................................................................... 3-35 Process Technology .................................................................................................................... 3-41 Job Design ................................................................................................................................... 3-45

Infrastructure Choices .................................................................................................... 3-51

Organizational Design ................................................................................................................ 3-51 Performance Measurement Systems ............................................................................ 3-55

Integrated Performance Measurement .................................................................................... 3-55 The Balance Scorecard Concept ............................................................................................... 3-61




Instructor Guide Version 2.4 iv © 2014 APICS

Session 4—Operations Strategy Choices and Financial Measurement

Business and Operations Strategy ................................................................................ 4-7

Business Strategy ....................................................................................................................... 4-7 Role of Performance Objectives in Operations Strategy Choices ............................................ 4-15

Other Operations Strategy Issues and Choices ............................................................ 4-19

Process Layout Choices and Competitive Strategy................................................................... 4-21 Materials Planning and Scheduling ........................................................................................... 4-23 Capacity and Organizational Structure Issues .......................................................................... 4-25 Performance Measurements ..................................................................................................... 4-27 Case Study ................................................................................................................................... 4-29

Financial Measurement ................................................................................................. 4-33

Cash Flow Statements ................................................................................................................ 4-33 Financial Statement Analysis ..................................................................................................... 4-39 Capital Investment ...................................................................................................................... 4-47 Absorption and Variable Costing ................................................................................................ 4-53



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© 2014 APICS v Instructor Guide Version 2.4

Session 5—Aligning Operations with Supply Chain Partners

Supply Chain Management ............................................................................................ 5-7

Supply Networks ......................................................................................................................... 5-7 Supply Chains ............................................................................................................................. 5-9 Supply Chain Management ........................................................................................................ 5-11

Capacity Planning ........................................................................................................... 5-15

Large Versus Small Scale Operations and Facilities ................................................................ 5-15 Managing Supply Chain Relationships .......................................................................... 5-23

Purpose of Supply Chain Relationships……........................................................................... 5-23 Arm’s-Length Transaction .......................................................................................................... 5-25 Long-Term Partnerships ............................................................................................................. 5-27 Disintermediation ....................................................................................................................... 5-31 Outsourcing ................................................................................................................................ 5-33 Vertical Integration ..................................................................................................................... 5-35 Supplier Reduction ..................................................................................................................... 5-37 The Bullwhip Effect ..................................................................................................................... 5-39




Instructor Guide Version 2.4 vi © 2014 APICS

Session 6—Infrastructure Systems

Management ................................................................................................................... 6-7

Measurement Processes ............................................................................................................6-7 Human Resource Policies and Practices ...................................................................................6-13

Quality—A Competitive Marketplace Requirement ...................................................... 6-17

Total Approach to Quality ...........................................................................................................6-17 Creating Value for the Customer ................................................................................................6-17 Quality Measures ........................................................................................................................6-23 Statistical Process Control .........................................................................................................6-29 Quality Management Systems and Awards ...............................................................................6-31

Information Infrastructure.............................................................................................. 6-33

ERP Systems ...............................................................................................................................6-33 Visual Management and Reporting ...........................................................................................6-37

Deployment of Facilities and Equipment ...................................................................... 6-43

Facilities .......................................................................................................................................6-43 Positioning of Equipment ...........................................................................................................6-57



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© 2014 APICS vii Instructor Guide Version 2.4

Session 7—Change Management

Implementing Strategy Through Change....................................................................... 7-7

Reasons For Implementing Change .......................................................................................... 7-7 Strategies For Change ................................................................................................................ 7-9 The Change Process ................................................................................................................... 7-11

Role of Leadership and Management............................................................................ 7-17

How to Lead Change .................................................................................................................. 7-17 Preparing for Change ................................................................................................................. 7-19

Risk Assessment and Mitigation ................................................................................... 7-23

Assess Potential Failures ........................................................................................................... 7-27 Preventing Failures ..................................................................................................................... 7-37 Recovering From Failures .......................................................................................................... 7-39

Project Management For Change .................................................................................. 7-45

What Is A Project? ...................................................................................................................... 7-45 Project Phases ............................................................................................................................ 7-47




Instructor Guide Version 2.4 viii © 2014 APICS

Session 8—Case Studies

Case Studies ....................................................................................................................8-7

Appendix

Progress Check Answer Sheet ....................................................................................... A-1

Bibliography ....................................................................................................................A-2

Overview of APICS SMR Sourcebook.............................................................................A-3

Index

Index ................................................................................................................................ Index 1



Education

APICS conteúdo programático _ SMR - Strategic Management of Resources