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Australian CIO Summit 2012: Presentation by Mark Andrews – Director, Knowledge & IT, Baker & McKenzie: Collaboration Catalysts: Knowledge Management and the evolving role of IT
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Collaboration Catalysts
Knowledge Management and the evolving role of IT
2012 Australian CIO Summit – July 2012
Knowledge Management and the evolving role of IT
Mark Andrews – Director, Knowledge & IT
Outline
– Baker & McKenzie – brief overview
– My perspective
– Knowledge Management
– Perspectives
2
– Perspectives
– Habits and tools
– IT & KM – a short history
– Collaboration Catalysts
– The meaning of CIO
Baker & McKenzie
3
My perspective
Technology,
Knowledge
HR, Professional
Development,
4
Knowledge
Management
Development,
Psychology
Management
Consulting
5
Knowledge
Management
KM perspectives
Don’tDon’t
KnowKnow Don’t KnowDon’t Know
Tacit
Random
External Risk Opportunity
6
Don’tDon’t
KnowKnow
KnowKnow
Random
People Based
OpportunityHigh Value
Explicit
Structured
Accessible
Codified
Acquirable
Repeatable
Universal
KM perspectivesInformation overload, knowledge scarcity
Tomorrow
7
Value
Yesterday
Time
KM perspectives
Identification
Distribution
8
Contribution
Reuse
Application
Cultivation
KM habits
9
KM habits – Baker & McKenzie
Non management
– Applies policies, procedures and guidelines for knowledge management and management of the Firm's intellectual capital
– Consistently contributes relevant output into the Firm's precedent systems
10
systems
– Uses internal and external research and know-how resources effectively
– Maximises the value of his/her work and the work of others by applying knowledge management policies and practices
– Shares information, knowledge and experiences relevant to the Firm in an informal manner with others in the Firm (in addition to formal knowledge sharing)
KM habits – Baker & McKenzie
Management
– Ensures that colleagues apply policies, procedures and guidelines for knowledge management and management of the Firm's intellectual capital
11
– Adapts, integrates and uses knowledge from multiple sources
– Disseminates experience-based knowledge to other practitioners
– Leads the implementation of the Firm's policies and procedures for knowledge management and management of the Firm's intellectual capital
– Identifies and acts to build new knowledge required to support the Firm's strategic direction
KM tools
Leadership & Strategy
ContentTechnology /
Infrastructure
AdvancedIntermediateBasic
12
Processes
People, Organisation
& Culture
Relationships and
External Integration
Smart Products
and Services
13
IT & KM
A short history
IT & KM – a short history
14
IT & KM – a short history
– 2,500,000 to 10,000 BCE
– Oldest known art
– 4100 to 3800 BCE
– Written language starts to get developed
15
– Written language starts to get developed
– 1834
– Charles Babbage and the Difference Engine Number 2
– 1951
– UNIVAC delivered to US Census Bureau
IT & KM – a short history
– 1973
– First mobile call from handheld subscriber equipment
– 1980s
– KM emerges as a field in business
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– KM emerges as a field in business
– 2000s
– Blurring of KM with IT
– 2010s
– Merging of KM and IT in some sectors
MEANING
THINKINGTACIT
KNOWLEDGE
INSIGHT
WISDOM
IT & KM – a short history
17
INTERPRETING
DATA
INFORMATION
EXPLICIT
KNOWLEDGE
KNOWLEDGE
AGGREGATING
PROCESSING
18
Collaboration
Catalysts
KM & IT as catalysts for collaboration
IT
– To provide dynamic technology solutions to support Firm strategy
– Areas of focus
Knowledge
– Promote excellence and reduce risk in delivery of quality legal services to our clients.
– Increase efficiency by simplifying
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– Areas of focus
– Operations
– Support
– Training
– Applications
– Cost control
– Efficiency
– Increase efficiency by simplifying business processes and making it easier to use knowledge systems and contribute to knowledge.
– Raise levels of innovation, learning and development through the promotion of a knowledge sharing culture.
Collaboration catalysts
Identification
Distribution
20IT K
Contribution
Reuse
Application
Cultivation
Collaboration catalysts
The Baker & McKenzie Australia experience
– Technology and Knowledge
– Technology as a function, knowledge at a Practice
Group level but not as a function
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Group level but not as a function
– Separate functions, separate leadership
– Separate functions, common leadership
– Same function and leadership ??
Collaboration catalysts
The Baker & McKenzie Australia experience
– Global connectivity
– Progress
– Challenges
22
– Challenges
– Opportunities
Collaboration catalysts
– Data and Information
– Sense making K
IT
23
– The Attention Economy
– Collaboration
IT K
IT K
Collaboration catalysts
– Cloud
– Big data
– Pervasive computing
24
25
The meaning of
CIO
26
Thank you
© 2012 Baker & McKenzie. All rights reserved.Baker & McKenzie International is a Swiss Verein with member law firms around the world. In accordance with the common terminology used in professional service organizations, reference to a “partner” means a person who is a partner, or equivalent, in such a law firm. Similarly, reference to an “office” means an office of any such law firm.
