BODY LANGUAGE Clues to unspoken intention or feeling

through physical behaviour. Behaviours may include tonality,

physiology, gestures and facial expressions.

Albert Mehrabian :-7% verbal, 38% vocal, 55% non-verbal.

Head Movements

EYES

POSTURE

OPEN AND CLOSED BODY LANGUAGE

MIRRORING

ARM GESTURES

HANDSHAKE

LEG GESTURES

FEET POINTING

GROUP GESTURES

TERRITORIAL OWNERSHIP

PUTTING IT ALL TOGETHER