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Business Administration Level 1 AwardTutor: Michelle [email protected] 354413
Induction Fire evacuation
Toilets
Smoking
Phone calls / appointments
Commitment = 7 sessions
Absences
Questions?
Learner information
Appeals and grievance procedure – Speak to tutor, Info + at Main College or www.accross.ac.uk – Getting it right form
Confidentiality – What we do with your information
Safeguarding – Building, lone working
Equality & Diversity – As a College, we ensure all learners receive fair and equal treatment on their journey. If you feel this isn’t the case then please speak to someone about it.
Ask if you are unsure
SUPPORT AVAILABLE Tutor – Michelle Walsh Each other Dictionaries available ACCROSS guidance team – Main College Varied assessment activities (to support all
learning styles) Hand-outs can be on coloured paper if easier to
read
WELCOME TO YOUR COURSEThis qualification will allow you to understand the role to work in business administration and to be aware of the skills needed to become an effective administrator.
The aims of the qualification are to help learners to:
Understand what working in business administration can be like. In particular, understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.
Demonstrate skills, knowledge and understanding of professional administration in the business world. Make and receive telephone calls in a workplace situation and to take a message.
Carry out tasks such as producing documents, storing information, and it is essential to understand the purpose of office equipment and how to use it safely and efficiently.
BUSINESS ADMINISTRATION LEVEL 1 AWARD (8 credits)
Unit 16: Working in Business and Administration This unit gives learners an overview of what working in business administration can be like. In particular,
understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.
Learners will be introduced to the different activities carried out by people working in administration and they will be required to follow instructions in order to carry out routine administrative tasks, using key office equipment. Learners will also gain an understanding of the role that a person working in an administrative role has, in helping the team to achieve its goals.
Unit 19: Welcome Visitors This unit aims to develop learners' knowledge, skills and understanding of administrative tasks associated with
welcoming visitors. Learners who are interested in working in a business administration role are often required to welcome and deal with
visitors, either while working on reception or as part of a wider role. Unit 7: Using Office Equipment in a Business Environment All administrative roles need office equipment to carry out tasks such as producing documents, storing information and
taking calls, and it is essential to understand the purpose of office equipment and how to use it safely and efficiently. In this unit learners will develop their knowledge of the different types of office equipment that are available and how to
use the equipment to carry out administrative tasks. Learners will also develop their understanding of how to use equipment safely and efficiently. The types of equipment used will reflect a typical modern workplace and are likely to include the telephone, fax machine, franking machine, photocopier and scanner.
Assessing your work Your workbook will be marked by myself
Please use correct grammar (capital letters and punctuation) and be careful with your spellings. If you are unsure, ask.
Keep your workbook tidy
Any corrections will be given back to you and marked again once completed
Completing the workbook and ALL associated tasks (to meet criteria) will give you a Level 1 Award in Administration (Business Professional)
Learning outcomes – Week 1 LO 1: Discuss course overview
LO 2: Complete ACCROSS paperwork
LO 3: Create group ground rules
LO 4: Take part in a getting to know you activity
LO 5: Research what business administration is and discuss the variety of roles
LO 6: Discuss homework requirements
Paperwork timeWe must sign up to ACCROSS for our accreditation…Initial Assessment Includes...
Enrolment Form Finance Form – To ensure course is free Literacy / Numeracy Assessment Community Learner Survey (given to you at the end of the course)
15 MINS
Create Group Rules In groups of 3 write a list of ground rules that you would like
everyone (including yourself) to adhere to for the next 7 weeks
Each team will have the opportunity to share their ideas and then negotiate with other teams if they would like to keep/get rid of their proposed rules
If you do want to get rid of a rule then you MUST explain why
Tutor will type up the agreed list for you to sign next week
Getting to know you…..You have been given an odd or an even number
Those with an odd number are in one team Those with an even number are in another team
In your teams, find (and write down) 10 THINGS YOU ALL HAVE IN COMMON
Once you have done that – See if you can find out something that could make you laugh, from a member of your team
ACTIVITY 1Research – Small groups
In pairs, log on to the computers
Research what Business Administration is AND how administrators help a business to achieve their goals
Work together to summarise a couple of sentences (IN YOUR OWN WORDS) to share with the rest of the class
What is Business Administration?
Business administration is the process of managing a business or non-profit organisation so that it remains stable and continues to grow. This consists of a number of areas, ranging from operations to management. Most companies have a dedicated group of administrators.http://www.wisegeek.com/what-is-business-administration.htm
ACTIVITY 2Pairs
List different job titles that are associated with an admin role
See how many you can come up with
What type of roles are there?Most companies have a range of administrative roles in different parts of their corporate hierarchy. At the office level, there are business support officers, who might develop and maintain an office database, oversee other employees for projects, and help the manager with analysing performance trends.
Learning outcomes – Week 1DID YOU……?
LO 1: Discuss course overview
LO 2: Complete ACCROSS paperwork
LO 3: Create group ground rules
LO 4: Take part in a getting to know you activity
LO 5: Research what business administration is and discuss the variety of roles
LO 6: Discuss homework requirements
HOMEWORK Using the internet or newspapers, find administration job
vacancies or job profiles. There is a link on here for administrative and clerical job profiles, if you wish to use that.
�Write down at least 5 different ACTIVITIES that the administrator may be expected to do in their role and describe how each one may be done, using your own words.
Example; � Answering telephone calls - The administrator may get a call from a customer, their colleague or a manager. This could be an enquiry or an instruction. They made need to take notes whilst they are on the telephone to ensure they have the full information. The administrator would be polite when using the telephone and clarify what the message is or what they are required to do.
Next week…..
You will be looking into;
The different roles of an administrator The activities they may perform How the work of an administrator help a team to
achieve its goals