Administration (Business Professional)Level 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 7 weeks

Absences

Brews – 25p per session

Questions?

Learning outcomes – Week 4 LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: Follow instructions to complete

administrative task 3LO 4: Be observed whilst welcoming visitors at the Waterside reception (WV unit 1.1 – 1.5)

IN PAIRSComplete the ‘TIME

MANAGEMENT’ hand-outThis is double sided

10 minutes

ICE BREAKER

Re-cap

Tell me what we covered last week

Home workYou needed to….. Research (or ask around) about what

administrative/reception staff would generally wear to work

Whole class discussion to see what you found out

When you come in this week you needed to dress appropriately for the role of welcoming visitors.This will be your dress code for the rest of the

course.Complete Pg 9 of your workbook

Reception - Observation

In pairs or trios if needed, you will be observed whilst covering our reception area here at Waterside (30 minutes each pair)

You are to familiarise yourself with the paperwork at Reception

If the phone rings, you need to answer it (A hand-out is available to guide you)

If someone comes to reception, you will need to ask them to sign in and help them with their enquiry (Paperwork available)

What are you being observed on?

Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for

their visit 1.2 Follow organisational procedures for receiving

visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of

waiting 1.5 Use appropriate tone and language, including

body language, when dealing with visitors

When you are not covering reception….

You will need to log on to a computer and create a spread sheet (using excel) to store people’s information on

The information will be given to you on a sheet of paper

You need to check the document for spelling and accurate inputting

Once you have done this you will need to email it over to me – Send me a PROFESSIONAL email telling me why your are emailing me, what you are including and what you would like me to do now.

ANY QUESTIONS SO FAR

Let’s begin!

Any Volunteers for the first cover of reception?

Feedback from Reception Task

Share with each other how it went

WORKBOOKYour first unit should now be complete I will take your workbooks this week to assess

them and give you feedback – Make sure EVERYTHING is in your file when you hand it in, including any additional evidence - make sure this is signed

If you have completed any work on ItsLearning, make sure you have wrote this in your workbook

Did you….. LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: Follow instructions to complete

administrative task 3 LO 4: Be observed whilst welcoming visitors at

the Waterside reception (WV unit 1.1 – 1.5)

Home workThis will be set on ItsLearning

State how treating visitors politely and in a positive way will benefit an organisation (WV unit 2.1)

Please write your answer in full sentences.

Remember the dress code for next week