Embed Size (px)
Citation preview
Changing how we change
Jacqui Alexander & Margaret Huggins APM East of England Enabling Change SIG
3rd June 2014
Objectives of this session
• Share our story of how a small team at GSK are integrating the principles and practices of OD/change, Project Management and Lean Six Sigma to improve business performance – called Accelerating Delivery & Performance (ADP)
• Provoke your thinking in how ‘combining forces’ with other specialists can achieve greater organisational impact
• Reflect on insights that could apply to you
Session Plan IPO (Input - Process - Outcome)
Input Process Timing Outcomes
• Materials • Posters • Handouts • Slide pack • Flip charts
Welcome & Set-up 15 mins 1. Share the story of how a small
team at GSK are integrating the principles and practises of OD, Project Management and Lean Six Sigma to improve business performance .
2. Provoke your thinking about how ‘combining forces’ with other business improvement specialists can achieve greater organisational impact.
3. Reflect on insights that could apply to you
ADP story in GSK 20 mins
Table Discussion: • What did you hear? • What’s your key takeaway? • What questions do you have?
10 mins
Share insights & Q&A 15 mins
Why ADP? A Perfect Storm of Opportunity…
LEAN OD PM
The hypothesis - 2009 – The Change Framework
OD
PM
Lean
ADP
PM
• Change starts with ‘self’ first
• Clear, active and visible sponsorship by key stakeholders
• Simple timebound measures tied to financial / business results
• People impacted own and design the change
• Focus on the vital few things you can change now
• Design fit for purpose solutions that address customer needs not wants
Principles of Change Principles of Accelerating Change (PACE)
June 2010: Birth of the Fundamentals for Delivery
Origins of the GSK Fundamentals of Delivery
Lean PM
OD
Voice of customer
Go and See
Team Ways of Working
Problem Solving Benefits & Scoping
Approach to Change
Implementation Planning
Visual Performance Management
Continuous Improvement
Stakeholder engagement
Personal Accountability
Coaching
• Right Brain preference • Appreciative Inquiry • Coaching for capability • People orientation • Consultative • Input oriented
• Left Brain preference • Process orientation • Problem solving – fix it • Training for capability • Goal/results driven • Discipline and rigour
The story so far...
• Learn before
• GSK Change Framework & Tools
• Mobilise ADP team & apply to 10 projects
Early Experiments Building
Momentum & scale up
Embed, extend & adapt
What?
Learnings Start small and prove Active sponsorship Work in trios Exit Push projects that
don’t work
Fundamentals for Delivery ‘Beacon’ projects Forum, Fieldwork,
Feedback approach Cross Skilling ADP team Build a Practitioner
Community Leaders as role models
Business invest at ‘PoC’ Avoid sheep dip training All ‘pull’, no ‘push Choosing the ‘right’ work Learn how to say No
Embed in daily work Extend to Emerging
Markets Improve standard
approaches Leverage Practitioner
community
Move a small number of staff to seed new teams
Tailor to cultural fit Become a hub for
talent development
2009 2010 2012 2011
Deirdre Sponsors Project 0.95
1.00
1.05
1.10
1.15
1.20
1.25
1.30 RB5b market share relative to region
Launch Solution implementation
Team shifts performance of Seratide relative to market and rest of region
Team wins “Team
Champions” award H1
2011
Team wins “Team
Champions” award H2
2011(!)
Team leader changes
Success measures change
All team members changed
BI roles created in US Pharma
CI starts to “Snowball” across US Pharma
The New Jersey Story of sustainable change
Table Discussion • What did you hear? • What’s your key takeaway? • What questions do you have?
