ATTITUDES & JOB SATISFACTION

ATTITUDE

3 COMPONENTS• Cognitive component • Affective component • Behavioral component• “attitude – as ‘

evaluative statements either favorable or unfavorable- concerning objects, people or events. They reflect how one feels about something”

RELATIONSHIP BETWEEN ATTITUDES & BEHAVIOR • Changing his attitude• Changing his behavior• Developing a rationalization• Importance • Influence • Rewards • Factors : Importance Correspondence to behavior Accessibility Social pressures Direct experience

MAJOR JOB RELATED ATTITUDES

JOB INVOLVEMENT • Identity • Psychological

empowerment • Participation • High performance and

low absenteeism

ORGANIZATIONAL COMMITMENT• Affective commitment • Continuance

commitment • Normative commitment• Research on OC found

that : Higher productivity Lower absenteeism Affective commitment

has greater impact Cultural differences

MAJOR JOB RELATED ATTITUDES

PERCIEVED ORGANIZATIONAL SUPPORT

• They consider the reward system in the organization to be fair.

• They are allowed to participate in the decision making process and express their opinions and share their ideas

• The managers or immediate superior are thought of as supportive and understanding

EMPLOYEE ENGAGMENT• Give clear guidelines• Allow control over performance• Are consistent with their identity

and training • Are meaningful • “ an individual’s involvement with

satisfaction with and enthusiasm for the work he or she does”.

• Short term effects : Involvement Effort Persistence• Long term effects : Good physical & mental Heath & well being

JOB SATISFACTION

• JOB PERFORMANCE When we do a good job, we feel good

intrinsically Besides high productivity results in

greater economic, sociological & psychological rewards in the form of pay raise, greater recognition, promotion etc this in turn increases job satisfaction

• CUSTOMER SATISFACTION Training employees Rewarding employees Creating a positive work environment Conducting regular employee

satisfaction surveys.• ABSENTEEISM• EMPLOYEE TURNOVER• WORK PLACE DEVIANCE• ACROSS CULTURES

MEASURES :Single global rating Facet rating DETERMINANTS :Work itselfPay Personality IMPACT :Exit Voice Loyalty Neglect