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Creating New Manager Training Programs (Online) Certificate Program

Creating New Manager Training Programs Certificate Program

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Page 1: Creating New Manager Training Programs Certificate Program

Creating New Manager

Training Programs (Online)

Certificate Program

Page 2: Creating New Manager Training Programs Certificate Program

Prioritizing Learning Needs

Summarize needs analysis

Identify learning needs

Page 3: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Possible Metrics

Page 4: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Possible Metrics

Page 5: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Page 6: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Page 7: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Sales figures

Page 8: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Customer satisfaction surveys

Page 9: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Waste

Page 10: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Exit interview data

Page 11: Creating New Manager Training Programs Certificate Program

Business Drivers

Business Drivers

Financial Impact

Cost reduction

Increased revenue

Impact on Customers

Satisfaction

New business

Impact on Operations

Cycle times

Compliance and controls

Impact on Employees

Attract/retain

Improve capabilities

Possible Metrics

Exit interview data

WasteCustomer satisfaction surveys

Sales figures