Excellence In School Projects Award Model & Criteria

Excellence In School Projects Award

Model & Criteria

A comprehensive framework that helps in spreading around the culture of planning and

effective modelling of thoughts, ideas and projects in order to deliver the effective planning as

one of the main pillars for the success and sustainability of any project while considering the

linkage with surrounding communities and productive team work towards maximizing the

return and impact on all participants, surrounding communities and shared vision

Author: Malek Mohammed Ghazo

2015


The Hashemite Kingdom of Jordan

Deposit number at the National

Library

(2015/12/5760)


I would like to express my sincere & thankful feelings for

everyone who helped me, supported me and believed in my

capabilities to finish this excellent and well-structured piece of

work


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Table of Contents

Introduction ...................................................................................................................................... 7

Initiative/Project Identification .................................................................................................. 8

Initiative/Project Alignment with Sponsor Organization Strategic Goals ....................... 9

Initiative/Project Alignment with the National and International Goals (where

appropriate) .................................................................................................................................... 10

Excellence In School Projects Award - EISP Award Model.................................................. 11

Enablers – Readiness .................................................................................................................... 12

Results – Expected output/outcome/impact ......................................................................... 12

Enablers – Readiness (80%) ............................................................................................................... 13

Criteria # 1: Identify the initiative and related goals ....................................................................... 13

Criteria # 2: Planning and goals identification................................................................................. 14

Criteria # 3: Volunteering ............................................................................................................... 15

Criteria # 4: Social Involvement ...................................................................................................... 16

Criteria # 5: Productive team work ................................................................................................. 17

Results – Output/Outcome/Impact (20%) ........................................................................................ 19

Criteria # 6: Expected output/outcome/impact on future vision..................................................... 19

Criteria # 7: Expected output/outcome/impact on society ............................................................. 20

Criteria # 8: Expected output/outcome/impact on participants ...................................................... 20

Glossary ............................................................................................................................................ 21

References ....................................................................................................................................... 23

Author ............................................................................................................................................... 27

Personal Information ........................................................................................................................ 27

Education .......................................................................................................................................... 28

Professional Experience .................................................................................................................... 28

Achievements ................................................................................................................................... 29

6

Figure 1: EISP Award Model .................................................................................................................. 11

7

Introduction (Initiative/Project introduction content to be added here)

8

Initiative/Project Identification (Initiative/Project identification content to be added here)

9

Initiative/Project Alignment with Sponsor Organization Strategic Goals (Initiative/Project Alignment Details to be added here)

10

Initiative/Project Alignment with the National and International Goals

(where appropriate)

11

Excellence In School Projects Award - EISP Award Model

Figure 1: EISP Award Model

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Enablers – Readiness

80% of the whole award assessment weight was allocated for the enablers and readiness criteria.

This was done in order to help in spreading around the culture of planning and effective modelling of

thoughts, ideas and projects with a main aim towards structuring one of the main pillars for success and

sustainability which is;

Effective planning.

This pillar usually occupies most of the time and effort reserved for any project, since effective planning

guarantees bigger opportunity towards accomplishing desired goals and results.

Results – Expected output/outcome/impact

20% of the whole award assessment weight was allocated for the results criteria.

This percentage of the assessment weight was assigned since we have taken into considerations

participants ages and the limited experience they have in the overall project/initiative goals analysis in

order to identify expected results and future impacts.

For this reason, teachers and tutors rule in this part of the award would be bigger as of the expected

impact of them on students in terms of identifying and assessing project/initiative impacts. Moreover,

teachers and tutors are expected to help students in structuring their plans and direct their efforts

towards accomplishing expected impacts in the most efficient and effective ways.

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Excellence in School Projects Award Criteria

Enablers – Readiness (80%)

# Enablers – Readiness Criteria Assessment Weight

1 Identify the Initiative and Related Goals 10%

2 Planning and capabilities identification 15%

3 Volunteering 25%

4 Social Involvement 25%

5 Productive Team Work 25%

Criteria # 1: Identify the initiative and related goals

This criteria focuses on directing participants towards developing a comprehensive framework in order to identify the main goal for the initiative and its title while identifying all related goals.

Volunteer Citizens depend on the following:

a. Participants adopt the team work methodology when identifying different ideas for the

main initiative which can then be transferred into doable projects.

b. Participants analyze identified ideas and chose the best one that does intersect with

their vision, values and common thoughts.

c. Participants identify the overall and comprehensive goal of the initiative’s project.

d. Participants identify project’s main goals taking into considerations their alignment with

project’s vision and the overall goal.

(More sub-criterions to be added here based on further requirements)

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Criteria # 2: Planning and goals identification

This criteria focuses on helping participants to focus on building their project plans within the time period allocated for the project to be accomplished while depending on all requirements needed to initiate and execute the project.

This criteria focuses as well on supporting participants in identifying their internal capabilities (known & still to be known capabilities) which can help in executing the project.


a. Participants divide the project into phases based on the identified main goals.

b. Participants distribute project’s main goals on project phases while ensuring the clear

relation between each goal and related project phase.

c. Participants identify the total time to execute the project and required time for each of

the project phases.

d. Participants identify the time needed to accomplish each goal while taking into

considerations the right sequence of accomplishing each goals and any parallel work

need to be done.

e. Participants identify needed capabilities to execute the project and identify each

participant’s capabilities.

f. Participants identify unavailable capabilities and set plans to overcome this shortage or

to build them.


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Criteria # 3: Volunteering

This criteria focuses on identifying the linkage between the project and the social work participants welling to be part of whether on the school level, neighborhood level or national level.


a. Participants identify the contribution of the project in strengthening the citizenships

good spirit and the planting of loyalty, tolerance and responsible values.

b. Participants identify the linkage between the project and environmental, educational,

health, cultural, artistic, scientific and other related aspects.

c. Participants identify the impact of the project on the surrounding society whether on

the school level, neighborhood level or national level.

d. Participants work together to link the project with their identified drivers for helping

others and contribute in society building.

e. Participants work together to link the project with the freedom of speech through

taking into considerations all thoughts and ideas of participants and community

members in issues that are important for the whole community with a main focus on

building generations that have more awareness accompanied with clear vision towards

pushing forward the wheel of continuous development and growth.


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Criteria # 4: Social Involvement

This criteria focuses on identifying the linkage between the project and surrounding community needs.

It focuses as well on participants working together to involve community members in accomplishing projects goals and the positive expected impact aimed to be reflected on the community and community members.


a. Participants identify the needs of surrounding community and their linkage with

project’s main goals and sub goals.

b. Participants work together to identify the positive impact of the project that is reflected

on surrounding community and community members in linkage with accomplishing

each of the project’s goals.

c. Participants promote their social contribution in order to collect back the most direct

and indirect involvement from community members.

d. Participants work together on involving community members in the contribution of

project’s goals accomplishment based on their capabilities and project’s needs.


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Criteria # 5: Productive team work

This criteria focuses on the importance of team work between participants in order to accomplish project’s main goals through directing participants to create a positive and creative environment that supports their willingness to share efforts between each other towards accomplishing final results that will be collaborative, positive and productive while concentrating as well on the team work with external parties and entities.


a. Participants work together to ensure the availability of all requirements needed to help

in having the most efficient team work between them.

b. Participants work together to ensure the availability of all requirements needed to help

in having the most efficient team work with society members.

c. Participants work together to sustain the linkage between team working and all

positively accomplished results due to the increase in team work efficiency.


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19

Results – Output/Outcome/Impact (20%)

# Enablers – Readiness Criteria Assessment Weight

6 Expected output/outcome/impact on future vision 5%

7 Expected output/outcome/impact on society 7.5%

8 Expected output/outcome/impact on participants 7.5%

Criteria # 6: Expected output/outcome/impact on future vision

This criteria focuses on the current baseline and expected output/outcome/impact during and

after executing the project on the future vision that should be identified by participants based

on the linkage between their project’s main goal and award’s theme.


a. Participants identify expected short term output/outcome/impact due to the execution

of project’s main goals.

b. Participants identify expected long term outcome/impact due to the execution of

project’s main goals.

c. Participants link between expected future outcome/impact and needs of surrounding

communities and environment.


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Criteria # 7: Expected output/outcome/impact on society


after executing the project on the surrounding community whether on the school level,

neighborhood level or the national level.


a. Participants identify expected output/outcome/impact due to the execution of project’s

main goals on the targeted community (community as whole).

b. Participants identify expected output/outcome/impact due to the execution of project’s

main goals on the targeted community (community as members and citizen groups).

c. Participants identify expected output/outcome/impact due to the team working with

society members in executing project’s goals and recognize every collaborative effort

with them.

d. Participants measure output/outcome/impact on the society (taking into consideration

what is available to help in these measurements and participants’ abilities/capabilities

to prepare measurement indicators and actually running them).


Criteria # 8: Expected output/outcome/impact on participants


after executing the project on participants and the development of their personal abilities and

capabilities in the different educational and practical aspects.


a. Participants identify expected output/outcome/impact due to the execution of project’s

main goals on the development of their personal abilities and capabilities.

b. Participants identify expected output/outcome/impact due to the execution of project’s

main goals on the development of their knowledge and educational capabilities.

c. Participants identify expected output/outcome/impact due to the execution of project’s

main goals on the development of their knowledge and practical capabilities.

d. Participants identify expected output/outcome/impact due to the execution of project’s

main goals on the development of any other knowledge and capabilities.


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Glossary

Output: the amount of something produced by a person, machine, or industry.

Outcome: the way a thing turns out; a consequence.

Impact: a marked effect or influence.

A quick example to make all of this personal, practical and relevant: If you are trying to get in shape, you may well try to lose weight. Output:

The amount of calories you consume minus the amount of calories you burn. Outcome: your observed weight. Impact: The degree to which

your level of health is improved by your weight loss.

Enabler: a person or thing that makes something possible.

Result: a thing that is caused or produced by something else; a consequence or outcome.

Sustainability: is the ability to continue a defined behavior indefinitely.

Volunteering: freely offer to do something.

Social Responsibility: an ethical framework which suggests that an entity, be it an organization or

individual, has an obligation to act for the benefit of society at large. Social responsibility is a duty every

individual has to perform so as to maintain a balance between the economy and the ecosystems.

Citizen: an inhabitant of a particular town or city.

Vision: the ability to think about or plan the future with imagination or wisdom.

Goal: the object of a person's ambition or effort; an aim or desired result.

Readiness: the state of being fully prepared for something.

Effective: achieving maximum productivity with minimum wasted effort or expense.

Efficient: working in a well-organized and competent way

Project: a proposed or planned undertaking.

Plan: a detailed proposal for doing or achieving something.

Assessment: a process to evaluate or estimate the nature, ability, or quality of.

Criteria: a principle or standard by which something may be judged or decided.

Initiative: an act or strategy intended to resolve a difficulty or improve a situation; a fresh approach to

something.

Team work: the combined action of a group, especially when effective and efficient.

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Capability: the power or ability to do something.

Tolerance: the ability or willingness to tolerate the existence of opinions or behavior that one dislikes or

disagrees with.

Loyalty: a strong feeling of support or allegiance.

Value: principles or standards of behavior; one's judgement of what is important in life.

Framework: a basic structure underlying a system, concept, or text.

Citizenship: the position or status of being a citizen of a particular country

Community: a group of people living in the same place or having a particular characteristic in common /

the condition of sharing or having certain attitudes and interests in common.

Baseline: a minimum or starting point used for comparisons.

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References

1. Malek Ghazo, Service management: managing services in the telecom industry in relation to

market logic, customer involvement, partner selection and supplier selection. The deposit number

at Jordan National Library (2015/6/3004).

2. Normann, Richard and Rafael Ramirez, From Value Chain to Value Constellation: Designing

Interactive Strategy, Harvard Business Review, 71 (1993) 65.

3. Stephen L. Vargo and Robert F. Lusch, Evolving to a new dominant logic for marketing, Journal

of Marketing, 68 (2004) 1.

4. Xiang Zhang and Rongqiu Chen, Examining the mechanisem of the value co-creation with

customers, Int. J. Production Economics, 116 (2008).

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logic: Implications at the marketing/entrepreneurship interface, Journal of Research in Marketing

and Entrepreneurship, 10 (2008) 57.

6. Stephen L. Vargo, Paul P. Maglio and Melissa Archpru Akaka, On value and value co-creation:

A service systems and service logic perspective, Europian Management Journal, 26 (2008) 145.7

7. Rajesh Kumar and Uday Kumar, A conceptual framework for the development of a service

delivery strategy for industrial systems and products, Journal of Business and Industrial

Marketing, 19 (2004) 310.7

8. Nina Lindberg and Fredrik Nordin, From products to services and back again: towards a new

service procurement logic, Indistrial Marketing Management, 37 (2008) 292.

9. Oliva, R., & Kallenberg, R., Managing the transition from products to services, International

Journal of Service Industry Management, 14 (2003) 160.

10. Stephen L. Vargo and Robert F. Lusch, The service dominant logic mindset (2008), Available

from: http://www.almaden.ibm.com/asr/summit/papers/arizonalusch.pdf.

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11. Franc Jacob and Wolfgang Ulaga, The transition from product to service in business markets: An

agenda for academy inquiry, Industrial Marketing Management, 37 (2008) 247.

12. Michael A. Hitt, M. Tina Dacin, Edward Levitas, Jean-Luc Arregle and Anca Borza, Partner

selection in emerging and developing market contexts: Resource-based and organizational

learning perspectives, Academy of Management Journal, 43 (2000) 449.

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in logistics value chain, Int. J. Production Economics, 113 (2008) 148

14. Evart Gummensson, Relationship marketing: Its role in the service economy in understanding

service management, William J. Glymn and James G. Barnes eds. New York: John Wiley & Sons

(1995) 244.

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from:http://www.customerthink.com/blog/how_customer_co_creation_is_the_future_of_business

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from: http://wimrampen.com/2009/08/07/my-personal-definition-of-business-with-customer-

value-co-creation/

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Coordination for Supply Chain Integration, Business Process Managment, Journal, 8 (2002).

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(1996).

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21. Biao Yang, Neil D. Burns, Chris J. Backhouse, Postponement: a review and an integrated

framework, International Journal of Operations & Production Management,Emerald Group

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networks for products and services.

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March 2011.

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transportation research board of the national academies, Washington DC 2013.

29. Customer service excellence, Joe Constance, 2011.

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31. EFQM. www.egqm.org

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http://www.pacjo.org/eng

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Author

Personal Information

Eng. Malek Mohammed Odeh Ghazo

MSc, BSc, EFQM Assessor, Trainer, Researcher

Excellence Specialist, Customer Service Specialist

LinkedIn: malek.ghazo

Email: [email protected]

“Society layers are no longer divided into rich/moderate/poor layers but into

Entrepreneurs/Followers/steady still layers where leadership is providing through its current boost

around the world the fuel needed for the linkage between these 3 layers and drive the pulling efforts of

the rich layer (entrepreneurships) to the poor layer (steady still) to join them in the first layer of the new

worldwide society layers.”

Malek Ghazo

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Education

1991-2004 9 O-Levels (IGCSE), 4 A-levels (GCE) - Distinction

College De La Salle-Frere, Amman, Jordan

2004-2009 BSc in Electrical and Communication Engineering – Good

University of Jordan, Amman, Jordan

2009-2010 MSc in Engineering and Management - Distinction

University of Exeter, Exeter, UK

Professional Experience

Jun 2010 - Jan 2011 Student Advisor – Disability Resource Center

University of Exeter -Exeter, United Kingdom

Sep 2010 – Jan 2011 Customer Service Advisor

EDF Energy - Exeter, UK

Feb 2011 – Apr 2012 Project Manager (R&D) – UK Government Funded Project

Xyratex Technology - Portsmouth, UK

Feb 2011 – Apr 2012 Research Associate – UK Government Funded Project

University of Portsmouth - Portsmouth, UK

Sep 2011 – Apr 2012 Consultant Engineer - Organizational Business Development

Xyratex Technology - Portsmouth, UK

Dec 2012 – Apr 2013 Consultant Engineer - Strategic Procurement Manager

Intermediate Petrochemicals Industries - Amman, Jordan

Apr 2013 – Dec 2013 Consultant Engineer – Departmental Coordinator

O&M Project - DAR AL HANDASAH – Riyadh, Saudi Arabia

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Feb 2014 – Aug 2014 Project Manager - Training and Studies Supervisor

Trainer/Coach (KPI, BSC, Benchmarking, Excellence Criteria, RADAR)

King Abdullah II Center for Excellence – Amman, Jordan

Sep 2014 – May 2015 Program Manager - Head of Excellence Unit

Trainer/Coach (KPI, BSC, Benchmarking, Excellence Criteria, RADAR)

King Abdullah II Center for Excellence – Amman, Jordan

Jun 2014 – Present EFQM Certified Assessor

EFQM – Worldwide

May 2015 – Present Freelancer: Trainer, Excellence Specialist, Customer Service Specialist,

TQM Leader and Researcher

Worldwide

Achievements

2014 – 2015 Excellence Awards Leader

Excellence Award’s criteria/Questionnaires development (Short Term &

Long Term)

2nd Cycle Excellence in Public Service Award Project Manager

3rd Cycle Excellence in Public Service Award Project Manager

2014 Development of an Excellence Aid Initiatives Framework agreed on by

Jordan’s Prime Ministry

Committee member for transferring 85 governmental organizations’

KAA assessment reports to 5 overall initiatives to be implemented in

Jordan’s Governmental Sector, Amman, Jordan

2014 Trainer for Excellence Criteria, RADAR Assessment tool, KPI, BSC,

Benchmarking

400 Governmental Sector Trainees, King Abdullah II Center for

Excellence, Jordan

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2014 – 2015 Research Project Leader

2 BSc Final Year Projects – King Abdullah II Center for Excellence

Hashemite University, Amman, Jordan

2011 – 2012 Patents in the domain of Machines Conditional Monitoring

FOUR Patents in the Filing Process, Xyratex, UK

2011 - 2012 Nominated for KTP Business Leader Award, UK

Nominated among 8 employees by line manager

2011 - 2012 Research Project Leader

BSc Final Year Project – Xyratex/University of Portsmouth, Portsmouth,

UK

2015 Service Management: Managing services in the telecom industry

Publications - Deposit Number in Jordan National Library 2015/6/3004

2015 Data Driven Excellence Manager: An excellence driven framework (Full

Book in English & Arabic) Publications - Deposit Number in Jordan

National Library 2015/7/3232 & 2015/8/4030 respectively.

2015 Excellence in Customer Service Award: Award Framework & Criteria

(Award in English & Arabic) Publications - Deposit Number in Jordan

National Library 2015/8/4159 &2015/7/3233 respectively.

2015 Excellence in School Projects and Initiatives (Award in Arabic)

Publications - Deposit Number in Jordan National Library 2015/7/3406

2015 DDEM Training Program Syllabus – Full detailed training overview

(Syllabus in English & Arabic) Publications - Deposit Number in Jordan

National Library 2015/7/3407 & 2015/8/4029 respectively.

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Managed a 218K GBP project in collaboration with the UK government (TSB), Xyratex

Technology and the University of Portsmouth.

Initiated 4 patents in the field of machines conditional monitoring, data storage predictive

failures and data centers management.

Lead a change management process in a multinational company where a new process was

introduced to better deliver effective products, ensure effective relationship between the

different departments and support the continuous improvements, innovation and creativity

inside each of the participated employees.

Lead the procurement department in a large scale petrochemical company and managed $0.5

million procurements within a strategic management framework.

Lead the synchronization between the electrical department in 8 million square meters project

(Princess Noura Binat Abdul Rahman University for woman) with an overall framework for asset

management, performance management and partners/suppliers relationship.

Trained 400 Jordan Public sector employees in a 6 months period, who have implemented

techniques and provided very positive feedback for training material, exercises provided, case

studies implements and coaching afterwards.

Initiated an overall and comprehensive change management framework structure to put King

Abdullah II Center for Excellence on the track of excellence towards continuous improvement,

catalyze their employees innovation and creativity, involve customers in their excellence

journey, improve their suppliers/partners relationship towards effective co-creation of value,

efficient stakeholders satisfaction and an overall customer centric strategy (internally and

Externally).

Developed an overall excellence in customer service framework and created long term

excellence award criteria for the excellence in customer service in the Jordanian public sector

based on my past studies, thesis, and experiences.

Currently, I am in the process to patent a framework structure for the alignment between

Business Process management and HRM/HRD towards an Innovative and Automatic framework

where employees are the centric focus and their creativity and innovation are one of the main

assets any business would have in order to sustain its presence, delivered services and products,

market shares and satisfied customers.