CONTENT

Human Behavior is the System of Culture, Leadership, Communication, and Group dynamics that determines

organization's action.

Definition of Leadership

• Leadership is the ability to develop a vision that motivates others

to move with a passion toward a common goal

Leadership

Case Study

• He found himself as a line of businessman after his father's death .

Therefore he Joined TATA steel with his first salary of Rs.750/-.

• Later he took over the Taj Mahal Hotel and thus gave us The Taj

Group of Hotels that we know of today.

• Then Later he started with the first airline company of India.

• on July 1938 he was unanimously elected as the chairman of Tata

industries.

• He Had an empire of 95 companies under him at one point time.

Under his leadership TATA had revenues to the tune of Rs. 10000

Cr +

• Factor Which influenced him to be a good leader :

Intrinsic Extrinsic

Situational

JRD Tata cared greatly for his worker……

In 1956 he initiated a program of closer i. e “employee association

with management”.

It gives workers a stronger voice in the affairs of the company.

He firmly believed in employee welfare and espoused and principles

of an eight-hour working hour, free medical aid, worker’s provident

scheme, and workmen’s accident compensation schemes, which

were statutory requirements in India.

In 1979, Tata Steel instituted a new practice : a worker being

deemed to be “at work” from the moment he leaves home for work

till he returns home from work.

This made company financially liable to the worker for any mishap

on the way to and from work.

Motivation

• The word motivation comes from the word motivate

meaning : Move, prompt, stimulate, propel, activate and

arouse.

• For Example: Why does student X score 100 and Y, not

even 50? How can we get Y to improve so as to keep up the

name of our educational institution and help student Y to do

better in life?

MOTIVATION AS A PROCESS

Six C’s of Motivation….

Motivators

• Psychologically, emotion would head the list of motivators,

however, to understand success in a competitive

organizational structure , the motivators shift to a more

tangible nature these are:1. Money2. Achievement3. Recognition4. Advancement5. Interest6. Responsibility

Application and Results

1. Personal Life

2. Professional Life

3. Sound Health

4. High Self Esteem

5. Can Do people

Motivating the Self

1. Exercise Regularly

2. Pick Me Up

3. Make Positive Friends

4. Read Good Books

5. Persist

WHAT IS CONFLICT

A disagreement between people that may be the result of different:

Ideas

Perspectives

Priorities

Preferences

Beliefs

Values

Goals

Organizational structures

Conflict is an inevitable and unavoidable part of our day to day life. Professional and personal life..

MODERN VIEWS ON CONFLICT

This view is based on the belief that conflict is not only a positive force in a group

but is also necessary for a group to perform effectively. This approach encourages

group leaders to maintain an ongoing minimum level of conflict – enough to keep

the group viable, self-critical and creative.

How many people or groups does it take to have a conflict..?

Levels / Types of Conflict

Individual Conflict

Group Conflict Organizational Conflict

Intra Individual Conflict

Inter Individual Conflict

Inter Group Conflict

Intra Group Conflict

Inter Organizational

conflict

Intra Organizational

Conflict

Group A & Group B Group A

A Ltd & B Ltd A LtdMr. A Mr. A & Mr. B

Type of Conflict

Miss PQR is dieting and offered a big

piece of cake. She may have an intra individual conflict

as to eat the cake or stay on the diet.

Mr Sumit and Miss Sushma had competition to became a CR of the class.

Intra Individual Conflict

Inter Individual Conflict

Type of Conflict

The way the two sons of the late

Dhirubhai Ambani are fighting on ownership and control of Reliance Industries is a typical example of Intra Group Conflict.

Intra Group Conflict

Our company is migrating from Oracle to SAP application

At migrating stage, provisioning team is not agreeing on certain points/suggestions on inventory given by SAP implementation team.

It leads to conflict which delayed the project

Inter group Conflicts

Type of Conflict

Mr A is an accounts executive of ABC Ltd. He is working in Accounts Payable.Mr X from commercial team have submitted his business expense reimbursement claim to Mr AMr A have not processed his claim because as he has not submitted all supporting documents.When Mr X realized this dispute case. He became angry at his refusal to reimburse business expenses and confronted him in the presence of some of his co-workers.

Intra Organisational Conflict

When Idea Cellular Company launched 3G services in 2011, Company sets the higher packages than the other companies of similar business. This results in conflict between the Idea Cellular and the ones that are trying to retain their valuable employees but may not be able to increase wages

Inter Organisational Conflict

Organizational Performance and Conflict

Tips for Managing Workplace Conflict

Build good relationships before conflict occurs

Do not let small problems escalate; deal with them as they arise

Respect differences

Listen to others’ perspectives on the conflict situation

Acknowledge feelings before focusing on facts

Focus on solving problems, not changing people

If you can’t resolve the problem, turn to someone who can help

Remember to adapt your style to the situation and persons involved

Key points to remember

Be a model of calm and control

Don't give in to emotional outbursts

Don't assume people are being difficult intentionally

Find a quiet place in to resolve conflicts....privately

Set some ground rules for the discussion:

No raising of voices

This is not a debate

Speak only for yourself..."I" phrases

Confront the issues, not the people

Maintain or enhance self-esteem

Stress….?

It is a reactions to events in

our environment

A situation in you cannot

cope successfully with and

resulting in unwanted physical,

mental or emotional reactions

Causes of Stress

Burden of Expectations

Responsibilities

Demand for Monetary/Professional Success

Work Conditions

Competition

Job Hunt

Traffic

Extreme Weather

Overwork / Under work

Terrorism

Death

Family Issues

Financial Issues

Cultural Issues

Types of Stress

Eustress

Distress

General Stress

Cumulative Stress

Acute Traumatic Stress

Eustress (Good Stress)

I am working for Global Cloud Xchange in Finance & Accounts and I have been assign an additional task of Vendor Reconciliation as on 30-Jun-2014 of all entities Suppliers (500+) within a month.

Additional work.. Yes it is stress, but I am enjoying this as it will be beneficial for me in future.

This task going to consider in our PMS for my promotions

Distress (Bad Stress)

I have worked in Emco Ltd as an Accounts Executive. It was my wronged decision that I had joined the organization.

It causes distress and my working.

Bad work environment. Poor book keeping. No professionalism. No manager support. Daily late sitting.

General Stress

My manage will be on leave for a week.

So, I have been assign as an acting manager

But I know that I will perform well and fulfill my HOD’s expectations.

One my manager resumes that stress will gone.

I need to complete my own work along with other activities of him.

Managing a team in his absence It will be stress for me.

Cumulative Stress

A young boy of 17 years old is in love

with a girl of same age. The boy was going through bad love life. He was not able to fulfill his girlfriends expectations. Slowly he gone in to depression

One day he asked his father for a bike to go to classes. His father denied the and asked to take his cycle. He felt so bad and since then boy was missing

Next day his dead body found at railway track.

Imagine the stress of that boy.

Acute Traumatic Stress

Father of that boy was shocked when heard the death of his son

Imagine the situation of his father

Performance Stress Symptoms

Not make good decisions No longer enjoy your work Attention span may be affected More negative thoughts Self confidence will suffer Difficulty in concentrating All of your positive energy is consumed

Dealing with Stress

Internal communication needs to be really strong

Pray and strengthen your relationship with God

Help others in any way you can Find a friend for co-counseling Read good books Get a minimum of six hours of continuous

rest At least twenty minutes, five times a week

exercise Learn to manage your anger Fill your life with fun things to do

ORAGNISATIONAL CULTURE

When Employee Enter the Organization

Organizations

New Members

Dimensions of Organizational Culture

Organization

Stability

Attention to detail

Outcome orientation

People orientation

Team Orientations

Aggressiveness

Innovation & risk taking

Case Study of Tikona

Tikona is a telecom company providing wifi internet services with an All India Class-A ISP license granted by the Ministry of Communications, Govt. of India.Tikona is a Winner of 4G license in 5 circles reaching 30% of India's population (Gujarat, Rajasthan, HP, UP east, UP west).

Emerging Company of the year 2012 (

http://www.tikona.in/voice-and-data-awards)

• World’s largest outdoor WI-FI network provider

•Over 2.75 lakh subscribers with presence in 25 cities in just 3

years

•Acquired HCL Infinet to offer data services to Enterprise

Tikona is a telecom company providing wifi internet services with an All India Class-A ISP license granted by the Ministry of Communications, Govt. of India.Tikona is a Winner of 4G license in 5 circles reaching 30% of India's population (Gujarat, Rajasthan, HP, UP east, UP west).

Emerging Company of the year 2012 (

http://www.tikona.in/voice-and-data-awards)

• World’s largest outdoor WI-FI network provider

•Over 2.75 lakh subscribers with presence in 25 cities in just 3

years

•Acquired HCL Infinet to offer data services to Enterprise

Organization Structure

CMOCTO

Customer Care

CFO

NOC

IT Infrastructure ATS & Office IT

Product DevelopmentBSS OSS

Network Business Process

Marcomm

Sales

Management ReportingFinance

HR Admin

SCM

Revenue Assurance

Circle Network Head

Service Delivery Service Assurance

Operations Maintenance

CEO

RBH- Retail

City Lead

Zonal Manager

Area Manager

Team Leader

Sales Executives

City Lead Collections

Collection Executives

National Level

City Level

Regional Level

SMBChannel Sales

Corporate leadership team

CEOPrakash Bajpai

CMO Heramb Ranande

CTO Tarun Kumar

CFO Rakesh Khurmi

Network Sales & Marketing Finance

Tikona Cultural

•Flexible timing for employees.

• Conducts various employment engagement activities ( e.g: Festival

celebration, birthday celebration , CSR, etc)

•Free & positive working culture.

•Indoor games arrangement made for employee to relieve stress

(Table Tennis and carrom board)

•Appreciate the innovative idea from the employee.

Achievement of Tikona