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MOBILE
LIBRARY APP
GOES HOME
HOW TO LEND BOOKS FROM YOUR FRIENDS AND
OTHER DIGITAL SOLUTIONS TO USE THE LIBRARY IN
THE 21ST CENTURY
OIKKONEN HEINI
21.11.2013 Helsinki City Library
21.11.2013 Helsingin kaupunginkirjasto 2 Nathan Williams
cosy, familiar, safe, well-known, good, nice, quiet, local, friendly, adventurous, public space, everyone, clubs, books, kids, free, fine, pleasant, proper, work, big, collection, memories, history, shelves, reading, writing, together, stories, literature, unknown, imagine, tales, super, visions, future and taste
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Loan books and find information
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What we know about smartphones?
Smartphone is more personal than a PC
Smartphones are used anywhere, anytime
Smartphones interact with the real physical world
Smartphones stimulate quick interactions and consuming rather than complex information retrieval
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What we know about users
Users know that one can lend books from a library
Most library users visit library frequently
Users are very concerned about loan fees and renewing their books on time
Users loan books from user to user without telling it to library staff
Many users forget when they should return their books
Some users have stopped using the library because it’s easier to get access to information and literature elsewhere
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Library
Culture
Community
Collection
Loaning
Meeting place
Social web
Discussion
Feedback
Finding
Mobile
Technology
Mobility
Open
Limitless
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Loan library items from user to user
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What users want (and we asked)
Users had little expectations before testing the product. Their expectations grew during the project.
Some users understood the concept easily, some had difficulties understanding how the friend-loan worked.
However, almost everyone said they would definitely use the app / friend-loan if the service would be available.
For most users it was easier to comment on an actual product than just an idea
Users would like to know what their peers are reading
Users would like to manage their own loans in an easy and accessible way & find books in new ways (augmented reality)
Users would like to go on a blind date based on their reading habbits
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21.11.2013 Helsingin kaupunginkirjasto 13
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21.11.2013 Helsingin kaupunginkirjasto 16
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1. Digital content won't replace traditional content for a long time, but will complement it.
2. Social content won't replace traditional content for a long time, but will complement it.
3. Make it open for non-tech users and high-tech developers to collaborate. Mix well-known services with new ideas and start with what users already know.
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Thank you!
www.helmet.fi/pocketlibrary
www.helmet.fi/en/
www.keskustakirjasto.fi/en/
www.kysy.fi/en/
http://kilpailu.keskustakirjasto.fi/saapuneet-kilpailuehdotukset/kaannos/#gallery-contents
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