Hospitality

HospitalityJaifar.k.uC5 BatchAcknowledgementAny attempt at any level cannot be satisfactorily completed without the support and guidance of learned people.I would like to express my immense gratitude to Mrs.Jhimli Jose for her constant support and motivation that has encouraged me to come up with the assignment.I am also thankful to all other members of Frankfinn and my classmates who have rendered their whole hearted support to all times for the successful completion of this assignment.

DefinitionHotel is defined by British law as a place where a bonafide guest receives food and shelter, provided he is in a position to pay for it and is in a receivable condition.History Of Hotel IndustryHotels have a very long history, but not as we know today, way back in the 6thcentury BC when the first inn in and around the city of London began to develop. The first catered to travelers and provided them with a mere roof to stay under.This condition of the inns prevailed for a long time, until the industrial revolution in England, which brought about new ideas and progress in the business at inn keeping.The invention of the steam engine made traveling even more prominent. Which had to more and more people traveling not only for business but also for leisure reasons. This lead to the actual development of the hotel industry as we know it today.

Introduction to the Hotel IndustryA Hotel must provide food and lodging to a traveller on payment and in turn the right to refuse if the traveller is drunk,disorderly,un kempt or is not in a position to pay for services.Hotel today not only cater to the basic needs of the guest like food and shelter provide much more than that, like personalized services etc.Hotels today are a Home away from home.

Hotel IndustryA Hotel is an establishment whose primary business is providing lodging facilities for the general public and which furnishes one or more of the following services:Food and Beverage Services.Room Attendant Services.Laundry Services.Use of Furniture and Fixtures.Safety and Security to guest and his Belongings.Classification of HotelHotel can be classified into different categories or classes, based on their operational criteria. For example the type of accommodation they provide, location of the property, type of services provided, facilities given and the clientele they cater to can help categories hotels todayClassificationsMarket segment Property type SizeLevel of servicesOwner ship and application etc

Categories.Market segment:

Economy hotel Mid market hotel All suite hotels Time-share hotels Executive hotels Luxury / Deluxe hotels

Categories.Property type:

Traditional hotel

Motels

Resident hotel

Resorts

Casino hotels

Categories.According to size: Small hotels [150 rooms]

Medium hotels [up to 299rooms]

Large hotels [up to 600rooms]

Level Of ServicesWorld-class services:They target top business executives and provide service s that cater to needs ofsuch people like lap tops in the rooms, business center, sectarian services.Mid range services:They appeal to the larger segment of traveling public [tourist]. The servicesprovided by the hotel are moderate and sufficient to budgeted travelers.

Ownership And AffiliationIndependent hotels:They have no application with other properties. They have their own management and are single properties with one owner.Chain HotelThey impose certain minimum standards, levels of service, policies and procedures to be followed by their entire establishment. Chain hotels usually have corporate offices that monitor all their properties and one management runs these properties. That is all the hotels under the chain are completely owned and run by the chain itself.Ownership And AffiliationFranchisee hotelsThe franchisee grants the entities, the right to conduct business provided they follow the established pattern of the franchisee, maintains their standards, levels of service, practice their policies and procedures.Domestic Chain Of Hotels THE LEELA GROUP OF HOTELSHotel Leela Venture Ltd is an Indian hotel company, currently with seven deluxe hotels, located in Mumbai,Goa,Kovalam,Udaipur,Bangalore,Delhi

Capt.C.P.Krishnan NairFounder- The Leela Group of Hotels

The Leela Kempinski,Udaipur

The leela kempinski,Kovalam,Kerala

The Leela Place, Bangalore

The Leela Kempinski, Mumbai

The Leela Kempinski, Goa

The Leela Kempinski,Gurgaon,Delhi

History Of Leela GroupFounded in 1957 by Capt. C.P. Krishnan Nair, the Rs.450 crore Leela Group is engaged in the business of ready-made garments and luxury hotels and resorts.The company was founded by Captain C.P. Krishnan Nair.Capt. Nair served in the Indian National Army under Netaji Subhash Chandra Bose.He helped his father-in-law in the latter's garment export business.In 1970, the company launched its ready-made garments unit and is today, Indias premier export house.Since the 80s, the client list of Leela Lace reads like the veritable whos who of the American fashion industry : The Gap, Liz Claiborne, Polo Jeans, Tommy Hilfiger, JC Penney, Macys, Van Heusen, Walmart & hellip;..

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Leela Group Of HotelsIn Capt. Nairs case, this vision has flowered, given his unshakeable belief in Indias ability to compete with the best in the world as an equal.This belief, forged to a large extent during Capt. Nairs early years as a freedom fighter in Indias fight for Independence, finds expression in each of the groups endeavors.Behind every institution lies the vision of an individual

Time Line Of Leela Group Of HotelsWhile visiting various countries, he realized the need for a luxury hotel chain in India that could measure up to international standards.In 1988, he went ahead and launched the first hotel in Mumbai as Hotel Leela.The group has then gone ahead to develop fine hotels across the other cities. In 1996 Green Hotelier Award - International Hotel and Restaurant Association, Paris

Time Line Of Leela Group Of HotelsThe Leela Kempinski, Mumbai and The Leela Kempinski Goa are two of the best hotels in India, and have also won considerable international acclaim. For this to have been achieved in 12 short years is nothing short of remarkable.In fact, the Leela Kempinski, Mumbai has received many rewards for being the best 5 star deluxe hotel in India, and The Leela Kempinski Goa voted the best luxury beach resort in India.

Time Line Of Leela Group Of HotelsCorporate Environmental Achievement Award 1998 6th World Wilderness Congress.Global 500 Laureate - 1999 By United Nations Environment Programme.Winner of National and Regional Tourism Awards From 1994 to 2000 for 6 consecutive years - The Leela Kempinski Mumbai.World travel Award - 2000,2001 & 2002 The Leela, Goa voted as the very best Resort in Asia Pacific.

Time Line Of Leela Group Of HotelsRecently in 2001 Capt. Nair fulfilled his longstanding dream of constructing a palace hotel in the garden city of Bangalore.The Leela Palace Kempinski, Bangalore is built in art deco style recreating the grandeur of The Mysore Maharajas Palace. It is set amidst 8 acres of landscaped garden and waterfalls. It is a palace with the heart of a modern hotel. Its 254 rooms are well furnished and are befitting royalty.The Leela Kovalam is Keralas largest resort, built on a rock face cradled between two wide sweeping beaches with a stunning view of the famous Kovalam coastline.

TodayToday Leela Lace has 20 factories with state of the art equipment 10 in Bangalore, 5 in Chennai and 5 in Mumbai, with an annual turnover of US$ 75 million. It is Leela Lace Ltd., the parent company, which is the promoter of Hotel Leela venture Ltd.

New & Upcoming HotelsThe Leela Palace Kempinski, ChennaiThe Leela Palace Kempinski, HyderabadThe Leela Kempinski, AgraThe Leela Lake, Ashtamudi, Kerala

International Chain Of HotelsThe ACCOR Group Of Hotels

Giles pelissonDirector and Chief Executive Officer

Serge WeinbergChairman Of The Board Of Directors

Introduction To Accor Group of HotelsAccoris aFrench Multi National Corporation, part of theCAC 40index, operating in nearly 100 countries. Headquartered inCourcouronnes,Essonne, France, nearEvry.Accor runs a hotels branch (Accor Hospitality) and formerly ran a corporate services firm (Accor Services).Accor Hospitality, the Accor hotels branch, has more than 4,000 hotels worldwide, ranging from economy to luxury.Through Accor Services, Accor also sold service vouchers to over 430,000 companies and institutions and 30 million users in 40 countries.The company demergedits Accor Services unit in 2010 under the name Edenred.[

HistoryIn the 1960s, the travel industry in France was booming, but many new hotels were concentrated only in major urban areas such as Paris. At the time, Paul Dubrule and Grard Plisson were both living in the United States, working for major computer firms.They went into business together, and in 1967, founded the SIEH (Socit d'investissement et d'exploitation hteliers) hotel group.Time Line Of Accor GroupIn 1974, they launched the Ibis brand with the opening of the Ibis Bordeaux.In 1975,SIEH acquired the Courtepaille and Mercure brandsIn 1980,Acquired Sofitel hotel brand, [43 hotels and two seawater spas]. In 1983, Creation of Accor, following the merger of Novotel SIEH Group and Jacques Borel International.1990: Acquisition of the Motel 6 chain in the United States, comprising 550 properties. With its global brands, Accor becomes the worlds leading hotel group, in terms of properties directly owned or managed.

Time Line Of Accor Group1997: Accor changes its corporate governance system. Jean-Marc Espalioux is appointed Chairman of the Management Board. The Accor 2000 project is launched in a commitment to revitalizing growth and deploying breakthrough technology. Carlson Wagonlit Travel is created. Acquisition of a majority interest in SPIC, renamed Accor Casinos.2001: Broader presence in the Chinese hotel market in partnership with Zenith Hotel International and Beijing Tourism Croup. Accor becomes an official partner to the Australian Olympic Committee.2005: Opening of the 4,000th hotel, the Novotel Madrid Sanchinarro in Spain. Colony Capital invests 1 billion in Accor and steps up the Groups development.Time Line Of Accor Group2006: Accor changes its corporate governance system, from a Supervisory Board and Management Board to a Board of Directors, with Serge Weinberg as Chairman and Gilles Plisson as Member of the Board Chief Executive Officer. Accor divests most of its stake in ClubMedTime Line Of Accor Group2-3 stars hotels. 35 hotels. The first All Seasons hotel opened in France in mid-September 2007. All Seasons has already 20 hotels in AustraliaAccor sold Red Roof Inns in April 2007.New brand re launched in 2007. 5 stars dedicated to travelers, it has 11 hotels.

TodayWith more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accors hotel offering, offers hotel services tailored to each customers needs.Accor has long positioned itself in 40 countries around the world as a provider of innovative services to meet growing demand for solutions that enable companies and public institutions to improve productivity, while responding to the legitimate aspirations of their employees and for a better quality of life.

Accor Group Of HotelsAccor HospitalityBudget Brands:Motel 6 : 910 hotels in USA and Canada.Studio 6 : 46 hotels in USA and Canada.Formula 1 : 371 hotels in 14 countries. Rebranded and redesigned as F1 Hotels in France.Etap : 369 hotels in 11 countries. Etap Hotel is implanted in Europe: Germany, Austria, Belgium, Spain, France, Great Britain, Hungary, Luxembourg, Netherlands, Poland and Switzerland.Accor global locations

Accor Group Of HotelsEconomy Brands:Ibis : 2 stars hotels. 769 hotels in 36 countries..Midscale Brands:Suite hotel : 3 stars suites in Europe. 21 hotels in 4 countries.Mercure Hotels : 3 and 4 star hotels. 756 hotels in 49 countries (3rd hotels network in Europe).Adagio : 21 apartment hotels in 4 countries.

Accor Group Of HotelsUpscale Brands:Novotel Hotels : 4 stars hotels in 61 countries (387 hotels).New boutique hotels with 3 hotels (4 stars) that are remarkable in their personality. They are categorized according to four themes: Vision, Design, History and Panorama. Some were Sofitel hotels.

Accor Group Of HotelsLuxury Brand:Sofitel Hotels and Resorts, including the new boutique-hotels So by Sofitel and top luxury Sofitel Legend. 172 hotels in 52 countries.

The Grand in Amsterdam

Old Winter Palace in Luxor

Sofitel Dalat Palace in Dalat,Vietnam

Pullman Orient Express

Sofitel Philippine Plaza

ConclusionI have started to learn Hospitality ultimately what I needed by means of knowledge towards myself and others is taught and entertained.I would like to Thank Mrs.Jhimli Maam for her guidance. I loved the way she taught us how to become a successful professional in Hospitality Industry.And also Thanks to FRANKFINN INSTITUTEBibliographywww.theleelagroup.comwww.accor.comwww.wikipidia.comwww.yahooanswers.com