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TAFE “iConnect” Web Conference Case Study 2011 Colleen Hodgins TAFE iConnect Project Manager Marketing iConnect version 3

iConnect case study2011

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Case Study presentation for the "Teaching and Learning with Vision" conference Gold Coast November 4 2011

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Page 2: iConnect case study2011

6,911 staffTAFE iConnect accessible across 12 TAFE institutes and QVDC!

TAFE Queensland

TAFE Queensland has 19,671 computers

TAFE has 13 institutes with different standard operating environments!

TAFE –The facts

Page 3: iConnect case study2011

6,911 staff + web conference capability

(ICTs) will underpin TAFE Queensland’s business performance and must be critically positioned close to TAFE business to best understand and serve it.

iConnect web conferencing (Elluminate) is one of these ICT tools

TAFE ICT Vision 2012+

Page 4: iConnect case study2011

+ =

Sources at http://www.slideshare.net/HubSpot/101-awesome-marketing-quotes

Aims for this case study

Page 5: iConnect case study2011

2010: TAFE Queensland and EQ Pilot with 6 Regional TAFE institutes - EQ managed

2011: TAFE Queensland and EQ Project with all 13 TAFE institutes – TAFE managed

Page 6: iConnect case study2011

• Web Tour http://voicethread.com/share/2091741/

• Application share - selection of staff profiles

CommunicateCollaborateCreate

iConnect web conference capability

Page 7: iConnect case study2011

Collaboration

Enhanced understanding of TAFE and EQ educational uses of iConnect

All collaboration partners willing to work together and solve emerging issues

Industry and VET partnerships enhanced. (Water)

Sustainable and inclusive professional learning communities fostered ( SCIT, BRIT)

Systems being shared between EQ (Learning Place, TAFE CAMS logins/IAM authorisation) and TAFE (Aurion, Unisys) vary and do not necessarily integrate

Support systems and documentation/website resources/communication channels require development and refinement

Page 8: iConnect case study2011

Collaboration Partners

EQ Management The Learning Place

LMS –QVDC management

DET Unisys contract management

UNISYS

EQ

TQ iConnect PM

EQ iConnect Liaison Officer

TQ iConnect institute contact officers

TQ staff

TQ CCMS

EQ IAM team

Page 9: iConnect case study2011

Communication

iConnect communication strategy implies negotiation with many stakeholders

iConnect brochure development – time consuming

iConnect moderator training program facilitated online – some staff unfamiliar and unable to cope with this type of learning at this time.

Bandwidth and IT system issues with TAFE infrastructure

Establishment of TAFE institute iConnect contact officers network

Enhanced communication strategies for teachers and staff

Page 10: iConnect case study2011

Creation

Enhanced blended learning strategies and connections for rural and remote staff and students

Experience, support and immersion in web conferencing technology that I can use straight away

Using iConnect for orientation to my.tafe

ISAS/my.tafe training

We are in the process of exploring the use of webcams to demonstrate clinical skills, such as taking blood pressures and temperatures and then getting the student to practice before demonstrating their competence to the teacher via webcam as a preparation for Residential School.

The iConnect sessions had about 10-14 participants logging in. Feedback from the attendees was very positive around utilising e-learning technology to walk-the-talk in promotion of delivery via flexible modes.

Facilitate communication with industry networks (fashion team)As a key communication tool for Diploma of International Business students studying 100% online

To deliver training to staff (especially in the regions) for CRM and to problem solve technical issues with third party contractors.

Page 11: iConnect case study2011

CreationBeginning to develop iConnect session recordings for loading to my.TAFE – help students use databases

RPL’s, Teaching external students, Meeting with Teaching and Learning Networks

Environmental Studies / Product and Innovation

Tutorials with online students

Industry discussionsDelivery of Diploma Water (Hydrometric Monitoring)International web conferences for studentsTeam discussionsMy.TAFE Student orientations

Virtual Office mostly keeping in touch with Off - shore teachers and their training requirements

I have distance students that need support and would like to use this tool to augment delivery

I use iConnect to run communities of practice (COP) with other staff every fortnight.

I use iConnect for students who can’t attend face-to-face classes due to difficulties with family, transport or isolation and who find my.tafe to impersonal. iConnect gives students personal contact and the immediate feedback which they miss in other on-line delivery methods.

Page 12: iConnect case study2011

Our achievements…

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010

203040

506070

8090

March July November

Commenced

Completed

withdrawn/deferred

Our achievements

Training program feedbackMy.tafe ONLINE EVALUATION SURVEY

TAFE Qld Institute Moderators by job role

02468

10121416

Admin Teaching

Adminstration vs Teaching

Nu

mb

er

of

mo

de

rato

rs

TNQ

BRIT

CQIT

WBIT

SCIT

TBIT

BNIT

MSIT

STA

QVDC

SQIT

GCIT

Directorate

MIIT

Page 14: iConnect case study2011

Where to from here?

As my confidence grows so will my imagination. There are no boundaries

Continued collaboration and communication with EQ to make the best use of iConnect and share the intellectual capital/use around this tool across TQ and EQ staff