Improving reading list user experienceLeganto at Imperial College LondonAndrew PreaterAssistant Director Library Academic Services

@preater@imperiallibrary

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These slides

bit.ly/leganto-day

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Our context

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Imperial’s engagement with Ex Libris

Leganto development partner

Implementing 2015/16 academic year

Starting with Faculty of Medicine and Business School (1/3 College FTE)

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How did we get here?

Home-grown reading list system needing replacement

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The Reading List Database (circa 2007)

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How did we get here?

Home-grown reading list system needing replacement

2012/13 Alma project follow-on

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How did we get here?

Home-grown reading list system needing replacement

2012/13 Alma project follow-on

Business School dependency for content delivery

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Strategic drivers

Time to change from legacy system

Value for money

Integration with existing Library and College systems

“Future-flexible” system

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User Experience as a strategic driver

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Reading list workflow improvement

Reading lists lean / kaizen process improvement exercise

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Reading list process “SIPOC”

Suppliers Inputs Process CustomersOutputs

• Academics• Reading List (RL) team• Imperial organisation updates

• Business administrators• Reading list team• Business library team

• Copyright library team

• Suppliers (Book, E-book, journal, HBR, other)

• VLE team• Business administrators• Reading list team• Business library team

• Business administrators• Reading list team• Business library team• Students• Academics

• Business administrators• Reading list team• Business library team

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Request Materials2

Source Materials3

Obtain Copyrights4

Deliver Materials5

Maintain Materials6

• Course objectives• RL academics mailing list• Word document with prior

year course listings

• Materials requests (Excel, Word, Email, Online Form)

• Request for copyright

• Materials

• Unsatisfied request report• Supplier usage reports• Emails

• Materials requests• Textbook purchasing formula• Book orders• E-book orders• Journal orders• HBR orders• Websites

• Materials requests (Excel, Word, Email, Online Form)

• List of items to source• Links to Imperial materials• Updated FSS Database

• Copyright

• Materials available• Moodle

• Additional materials orders (including E-book credits)

• Weeding list

• Materials order• Imperial link• Scanned chapter

• Business administrators• Reading list team• Business library team

• Business administrators• Reading list team• Business library team

• Business library team

• Students • Academics

• Business administrators• Reading list team• Business library team• Students• Academics

• Suppliers (Book, E-book, journal, HBR, other)

• VLE team• Business administrators• Reading list team• Business library team

Identify Course Materials

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• New editions• New to collection

(books, journals)• Order lead times• Timing of course (next

week, next term)

Leganto initiated message?

How do we choose templates?

Standard collaboration messages

Proposed Leganto workflow

Academic

Library Acquisitio

ns

Create New RL

Amend RL

Existing File

Pre-populated Leganto

Blank Leganto

Review Leganto templates

• Auto populate

• Mandatory fields?Select

Template

Associate RL with Course

Add Items

Opportunity for mobile access?

Associate to

Sessions

How do Harvard items link?

Click Done

Is this published?

Pre-populated Leganto

How will we know that the

list has changed?

Standard collaboration messages

Create New RL

Amend RL

Select Template

Associate RL with Course

Add ItemsAssociate

to Sessions

Click Done

Pre-populated LegantoHow do we

solicit the materials?

How do we prioritise ordering?

Review Items

How do we capture non course assoc materials?

Do we need to check metadata

standards?

Procedures for copyright breach

How do we communicate

availability lead times/ costs?

How do we know who to chase?

Order Items

How do we communicate that its done / lead times?

How do we know avoid

rechecking the same items on

different courses?

Out of stock items across multiple modules

Front end relationshipmanagement

Course module feed

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Sense-making with user stories

“As a lecturer, I would like to be able to request a permission check for any item on my reading list so that I don’t have to retype the information into yet another form.”

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Staff perceptions

“It is hugely valuable to have dedicated time set aside to prepare the ground for the implementation of a new system.”- Elizabeth Killeen, Liaison Librarian

bit.ly/icloe-rl

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What engages academics?

The Library is expected to do a good job, already!

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What engages academics?

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What engages academics?

The Library is expected to do a good job, already!

Align your offering with colleagues’ pedagogical concerns

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What engages academics?

The Library is expected to do a good job, already!

Align your offering with colleagues’ pedagogical concerns

Make a ‘legal and decent’ route for copyright the easy route

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Your questions about our journey

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@preater@imperiallibrary