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Describes how to align your intranet with your businesses KPIs'
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Worldwide Intranet Challenge
Intranets 2012
Aligning your intranet with your business
Vision
Strategy
Charter
Tactics
What does it all mean????
Case Studies
CVS CaremarkKPI: Improve employee engagementHow: • All news stories related to
CVS Caremark’s values
WIC rank: #5 for qst about values & culture#3 information about our customers#5 intranet home page
Discovery HealthKPI: Improve call centre product knowledgeHow: • Provide detailed product
knowledge (including information about competition)
• Obtain acknowledgements from staff when information changes
WIC rank: #2 overall#1 info about our products
Research Institute Case Study
3.Develop content to support tasks
What content can support this task?
• Lists• Tools/templates/forms• Re-usable documents• Structured content• News• Reference material•
Collaboration/discussion
• Report/performance measures
2.Identify tasks to support KPIs
What tasks can support this KPI?
• Publish a research publication
• Promote my research paper
• Acknowledge funding and affiliations
1.Identify KPIs
Existing web site consisted of news.
Little relationship between the intranet and KPIs
20-30 KPI’s already existed. One of the main ones:# of research papers published and cited
Vision
Strategy
Charter
Tactics
What does it all mean????
Which content types are most useful?(221 responses)
Vision
Strategy
Charter
Tactics
What does it all mean????
“They [executives] want to see how the investment drives the business – how does the intranet support business goals? They want to
know that the business strategy is driving decisions about the intranet."
- Stacy Wilson, runs intranet management workshops for Melcrum Communications
Strategy, charter, vision, mission, purpose, tactics, manifesto….What does it all mean?
I’ve got the answer…
Vision
Strategy
Charter
Tactics
What does it all mean????
“Provide an intranet that
supports your organisation’s KPIs”
1. Identify Organisation
al KPIs
2. Identify tasks to support
these KPIs
3. Identify content to
support the tasks
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