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Registration Number: 4229272 Name: Mohamed Atef M. Mostafa Utrecht, EXIN hereby certifies that Mohamed Atef M. Mostafa has participated in the examination Foundation Bridge in IT Service Management according to ISO/IEC 20000 on 11 July 2011 and has Passed with a score of 85% where 65% is needed. M.R.B. van der Lande CEO EXIN

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Registration Number: 4229272Name: Mohamed Atef M. Mostafa

Utrecht,

EXIN hereby certifies that Mohamed Atef M. Mostafa has participated in theexamination

Foundation Bridge in IT Service Management according to ISO/IEC 20000

on 11 July 2011 and has

Passed

with a score of 85% where 65% is needed.

M.R.B. van der LandeCEO EXIN