2. receptionist (n.) 3. luggage (n.) 4. double room (n.) 5.
concierge (n.) 6. reservation (n.) 7. passport (n.) 8. credit card
(n.) 9. assistance (n.) 10. suitcases (n.) 11. refrigerator (n.)
12. front desk (n.) 13. checkout (n.) 14. cash (n.) 15. checking in
(n.) 16. service (n.) 17. Passive Voice in Present Simple Tense and
Past Simple Tense Passive Voice in Present Simple Tense Subject+
is/are+Past Participle V3Ex. It's delivered to the hotel.
ExplanationSubject Itis/are isPast Participle V3 delivered 18.
Passive Voice in Past Simple Tense Subject+ was/were+Past
Participle V3Ex. My sister's luggage was lost. Explanation Subject
My sisters luggageis/are wasPast Participle V3 lost 19. Checking in
Lisa: Wow! I've never stayed in a place this fancy before!
Receptionist: Welcome to the HulaHula hotel. How can I help you?
Mary: We'd like to check in. Our names are Lisa and Mary Lee. We
have a reservation for a double room. 20. Checking inMary: Great!
Oh and my sister's luggage was lost. Please tell us if it's
delivered to the hotel. Receptionist: Of course. I'll need your
passport, and please sign this guest card. Mary: Ok. Here you are.
Oh, and 21. Checking out Receptionist: Hello. What can I do for
you? Lisa: We'd like to checkout of our room. Here are the keys.
It's room number three-two-one. Receptionist: Did you take anything
from the refrigerator? 22. Checking out Mary: Credit card. Here you
are. Oh, and can you call an airport taxi for us? Receptionist:
I'll do that right away. (A moment later) Please sign on the dotted
line. Lisa: (To Mary) you bought so much, we can barely carry it
all. I'm glad they lost my suitcases. 23. 1 time. 2. Make a group
of five people. 3. Each group lines up in front of the class. 4.
The teacher turns on the first audio. (from some part of At the
hotel audio) 5. The first student has to listen to the audio
carefully 6. Teacher counts One Two Three and the first student
chooses a picture that match with the audio. 6. Next student of
each group has to do like the first student. (Each student will get
a different audio.) 24. We'd like to check in. Our names are Lisa
and Mary Lee. We have a reservation for a double room. 25. 2. The
teacher and all of students discuss about cause of problems in the
hotel and how to solve these problems from the audio. Its useful to
do activity about solving problems. 3. Make a group of five people.
4. Each group sends a representative to pick a piece of paper about
problem situation from the teacher. 5. Each group thinks how to
solve a problem that you got and 26. Situation: You are staying in
Dudee hotel with your partner. In the morning, you ordered two
hamburgers and two tea cups for breakfast. Now! Its almost 10 a.m.
but you havent gotten any menu. What should you do? 27. You are
calling receptionist. Receptionist: Hello! How can I do for you?
You: I have a problem. Receptionist: What is your problem? You: I
have ordered two hamburgers and two tea cups for breakfast at 7
a.m. You told me that I would get all of orders within 5 minutes. I
have been waiting for 3 hours. Now, I havent gotten any menu.
Receptionist: Oh! We are really sorry! I think that our cooker
might forget it. Well give you a big special menu for your brunch.
Is it ok for you? Your partner: I think that its ok. What about
you? You: Ok! I want to get your special menu. We hope that we will
not wait for a long time again. 28. 1. Of course. I'll need your
passport, and please sign this guest card. 29. 2. Let's see ...
Yes, we have a suit for you on the third floor, room three-two-one,
for five nights. 30. 3. Great! Oh and my sister's luggage was lost.
Please tell us if it's delivered to the hotel. 31. 4. Yes, we had
two colas. We also ordered room service once. 32. 5. Credit card.
Here you are. Oh, and can you call an airport taxi for us?
