THE ROLES OF IS MANAGER

MGT OF ISD (IMS452)

WHAT IS MANAGER DO?

Many responsibilities – data centers, staff mgt, telecommunications, servers,

workstation, website, user support, regulatory compliance, disaster recovery etc

Connect with almost all the dept– Accounting, marketing, sales distribution etc

Can have direct influence on the strategic directions of the company

As a technician, a software developer or network installer

Pro and Con of being a Manager

Pro Have more control Make more money Work on larger scale Can make difference Get the credit of team good work Get opportunity to develop not-IT

skills Get opportunity to determine

strategy for dept and organization Be able to add more value to dept

and org Have opportunity to develop,

coach and mentor other people

Con less control of your life have more responsible – more

credit if things right and a bigger price to pay if things go wrong

Carry a great deal of responsibilities and have to routinely make difficult decisions

Numerous headaches when managing people, meeting for project budget and schedule, dealing with challenging employees and administrative issues

MANAGERS IN GENERAL

General definition– “assembling the resources to achieve a mutually

agreed upon objective” (G.Puziak,2005)– “getting things done through other people” (AMA

President, 2008)

Styles of Manager Management

Command and control– Based on classic military structure– “You direct your employees and your boss directs you”– Doesn’t allow for disagreement or input from subordinates– System is often faster and costs less. – Employees often unhappy– Hard to know what value is lost where collaboration and

teamwork is absent– This style has lost popularity

Collaboration– Modern style– All levels are actively involved in the execution of a business– Increased personal satisfaction for workers – Often better and more cost effective decision

THE STRATEGIC VALUE OF THE IS DEPARTMENT

IS mgt has become one of the most critical positions in the new economy

Primary functions of IS dept– Applications development– Technical operations

IS dept goals– Align with organization’s goal

The value of IT manager– Technical knowledge + business expertise

DEVELOP AN IS STRATEGY

Identify– Who are your team members? What can they do?– Why/how is technology important to your organization?– What are your assets?– Who are your customer?– What are your customers’ needs?– How do you plan to satisfy these needs?

Keep your department central to the company’s operation

– Align with the goal of the entire organization

MANAGEMENT INVOLVEMENT & GOVERNANCE

Involving other managers in the management of IT requires the development of governance structures that encourage their activities participation in planning and controlling the business uses of IT

Cont.. MANAGEMENT INVOLVEMENT & GOVERNANCE

Executive IT Committee: – develops & coordinates long-range

plansTop executives (senior mgt of the major

division and CIO) committee to do strategic information system planning and to coordinate the development of major information system projects

Cont.. MANAGEMENT INVOLVEMENT & GOVERNANCE

IT Steering Committee: – Oversee the progress of major systems

development projectsMgr of business, operating and

personnel unit from the information service dept committee to oversee the progress of critical systems development projects

Cont.. MANAGEMENT INVOLVEMENT & GOVERNANCE

End user management: – Direct end user management of IT in

business units and workgroups End user managers responsible for

managing the resources and quality of information systems and services within their business unit and workgroup.

Thank you