oGIP lead AIESEC SERBIA

AIESEC SERBIALEAD for oGIP

Focus , collaborative

#OneTeam#MCgauls

#OneAIESECinSerbia#gen2015


CONTENTDeveloping Leaders inAIESEC

What is LEAD?

Leadership DevelopmentModel

Inner & Outer Journey

oGIP Customer Flow

Supporting & Working withEPs

LEAD – Connecting the Dots

3

5

11

14

17

20

27

DEVELOPING LEADERS IN AIESEC


#OneTeam#MCgauls


WHY HOW WHAT

AIESEC VALUES

XPP ( ) TeMi ( )

https://drive.google.com/folderview?id=0B0ADIY8yBM81flJucmN3OG4yUG42UVRjTHRCc3VPcTRnTWVId3VMTC1CUE1zRHFCRVVxQVk&usp=sharing

WHAT IS LEAD?


#OneTeam#MCgauls


LEARN Learn the essence of being aleader, question core conceptsand delve deeper into ownknowledge and potential

ENGAGE With yourself, others and theworld to achieve an amazingexperience

ACTIVATE Activate and explore yourpotential, using the skills you’velearned during your XP

DELIVER Accomplish your goals and fulfillyour promises, activelycontribute to the world andengage others


LEAD is an integral part of AIESEC’s Leadership

Development Model, which catalyzes the Inner &Outer journey and enables leadership development,ensuring the high quality of every delivered XP.


PURPOSE & OBJECTIVES of LEAD in oGIP

Ensure development of right leadership competencies

Ensure all elements Inner & Outer Journey happen

Ensure high quality XP delivery Ensure EP satisfaction with

program

LEAD

#OneTeam#MCgauls



END EFFECTS OF LEAD

AIESEC Leadership development

Meaningful and High Quality XP for EP

Satisfaction – NPS increase More AIESEC promoters

LEAD

#OneTeam#MCgauls


LEAD DELIVERY METHODS


#OneTeam#MCgauls



Want more info on LEAD delivery

methods?

https://drive.google.com/file/d/0B0ADIY8yBM81QjZ2TzFoNkd0NUk/view?usp=sharing

LEADERSHIP DEVELOPMENT MODEL


#OneTeam#MCgauls



LDM OVERVIEW

The LDM outlines the AIESEC’s programs aim to develop. These

should be the final product of our ELD programs.

FOUR ELEMENTS OF LDM


#OneTeam#MCgauls


CF AND INNER&OUTER JOURNEY


#OneTeam#MCgauls


THE INNER & OUTER

JOURNEYC

AT

AL

YZ

ING

LE

AD

… Represents the continuous processof growth and self-discovery gainedthrough new experiences.

THE OUTER JOURNEY represents allthe elements of the XP we provide tothe EP, including a challenging role,communication with multiplestakeholders, taking responsibility andAIESEC support.

THE INNER JOURNEY represents theEPs learning & development process,during which the EP develops the LDMelements and reinvents him/herselfthrough the experience.


The Inner&Outer Journey is a continuous process of

growth and self-discovery, gained through new

experiences.

TAKING A CLOSER LOOK


oGIP CUSTOMER FLOW


#OneTeam#MCgauls


oGIP CUSTOMER FLOW

ACTIVITIES IN THE CF

Attraction CommunityConsiderationValue

Delivery

MPR oGIP oGIP/iGIP iGIP

SIGNUP

APPLY MA RE

Contact (max 24h after signup)

Add to FB group

Held Weekly

Interview

Open Day

First PA

Life Long Connection

Return

Document preparation + PA meeting

Continuous Contact (email)

5 days after interview

OPSMatching Day

DepartureRegular

contact & PA during RE

SUPPORTING & WORKING WITH EPs


#OneTeam#MCgauls


EP MANAGER JD…


RE

QU

IRE

D E

P M

AN

AG

ER

SK

ILL

SEmpathy

Motivator

Effective communication

Cultural sensitivity

Teamwork

Organizational skills

Persistence

Result Oriented

Solution Driven

Being an EP manager is a very

responsible position. You can find the JD on this

page.

#OneTeam#MCgauls


https://docs.google.com/document/d/1KQgJx5bJiq5yVsNoGQjRCB931gUSRlpP4osJTiU4PXo/edit?usp=sharing

INTERVIEWS & EP SELECTION

Take a look at the sample interview

form

Not every person is suited for oGIP. Use EP interviews to discern their alignment with AIESEC values, LDM potential and

their suitability for an internship.

THINGS TO CHECK FOR

Motivation CV & skills

AIESEC Values Expectations

LDM presence English skills

The interview is a two way process! Allow the candidate to ask questions too.

https://docs.google.com/document/d/1Jp9M_azZ6dhdF9Ez_o9yblMsGKIcNOtJNJa8cGKnBcE/edit?usp=sharing

The presented agendas can be tweaked to suit your LC’s needs OD MD OPS

CLICK HERE FOR THE AGENDAS


#OneTeam#MCgauls


WORKING WITH EPs

https://docs.google.com/spreadsheets/d/1t--I6Yiw0FQ_ZVdvB5hfJWBiJTOOnky70hjzNoSCLHI/edit?usp=sharing



TRACKING & PA MEETINGS


#OneTeam#MCgauls


You can find sample tracking

tools & PA templates to the

right.

Tracker PA PA (if not applying)

https://docs.google.com/spreadsheets/d/1rJbgPGdzx-41H3nSv6w1Y-D6_hw-V2WNhWHxKNHDwXQ/edit?usp=sharing

https://docs.google.com/spreadsheets/d/1IYPci0CDch_xszs-pavYaWWTMUlyMRwQXU3EbHkMbzU/edit?usp=sharing

https://docs.google.com/spreadsheets/d/1unSoRUZ3pMI8uzdQ-PvgVXjml6n06MDbPfp0uBc99wU/edit?usp=sharing

PURPOSE OF PA

1st

PA

2nd

PA

3rd

PA

Create a PDP (Personal Development Plan). Work one-on-one with the EP in order to set their goals and(mutual) expectations from the internship. Introducethem to the stages of the program and initiate LDMcharacteristics development.

Before internship RE. Follow up on goals set and reflecton desired personal and professional development.Ensure EP is prepared for the internship & revisit setexpectations. Check their state of mind and coach themthrough any problems. Prep them for departure.

During internship RE. Check on expectation fulfillmentand see if there are any problems. Listen and beattentive – if there are problems, see what you can doto help solve them. Follow up on LDM and skilldevelopment, ensure EP satisfaction.

Use PA meetings as an instrument to drive leadership development and provide support to your EP by working with them on a one-on-one basis, coaching and helping them through the application and realization periods.

PA when not

applying

An additional PA meeting in case the EP is not activelyapplying on internships. Find the reason behind themgiving up, see how you can help them, revisit or resetexpectations and try and motivate the EP to continuetheir journey and apply for internships.


CHECK-IN DURING RE


#OneTeam#MCgauls


Periodical check-ins with EPs

during RE are necessary Example

Questions

Frequency of check-ins will depend on internship length

First check-in: max 2 weeks after arrival

Continue communication with host entity as well and be prepared to solve any

problems

https://docs.google.com/spreadsheets/d/19fFFzoku_zx1_Id85vQaKh9xwtjLbbqmonqv4_SAXqM/edit?usp=sharing


#OneTeam#MCgauls


CONNECTINGTHE DOTS

NAOnline group, phone,

email

#EPs attending

OD, Conversion

Rate

MPR

SIG

NU

P

Continuous contact

Keep in touch with EPs - by

email, FB group - so that

they follow up on next

steps

Add EP to Facebook Group Support System NA

Promotion of our

opportunities and benefits

during which EPs can

develop themselves

Support System,

Individual Goals &

Responsibilities

NA

NAOnline group,

Learning Circles,

Experience sharing#EPs added

OJ ELEMENT IJ ELEMENT METHOD KPI

First Contact Support System NA NA Phone#EPs attending

OD

LDMGOAL

Since a potential EP is

already attracted to our

product thanks to the

promotion, now you have

an important task --- to

ensure that he/she will

become our customer.

Remember that you play a

big role here!

CF

STAGEWHO ACTIVITY

SIGNUP STAGE


#OneTeam#MCgauls


CF

STAGEWHO LDM METHOD KPI

One-on-one (offline

or online), email,

feedback

#EP interviews,

%EP converted,

#Feedbacks sent

ACTIVITY

Open day

GOAL

Introduce your potential EP with

the purpose of our organization,

sell him our product which can

develop him and give him an

advantage in the future. Ensure

everyone has their own EP

Manager from the begging.

Support System

Reflect on your

XP, Understand

personal values

One-on-one,

presentation, Q&A,

discussion groups,

seminar

#EPs attending,

Conversion Rate

OJ ELEMENT IJ ELEMENT

AP

PLY

oGIP

Interview & EP Selection

Make sure you are selecting the

"right" profiles for GT; check CV

& motivation for internship;

check English skills; check LDM

and AIESEC value presence.

NPS, #Apply

Set personal

goals, Reflect on

XP

One-on-one,

coachingPA (if not applying)

Find out why your EP is not

applying, find bottlenecks

and motivate him

Support System,

Individual Goals &

Responsibilities

Support System,

Individual Goals &

Responsibilities,

Communication with

multiple stakeholders

Prepare and suggest TN

forms of your partnership

counitres in advance, apply

with your EP and arrange

interviews

Matching Day(s)

Reflect on your

XP, Understand

personal values

One-on-one,

coaching, EXPA

#Active Leads,

#Apply

One-on-one,

coachingNPS

Support System,

Individual Goals &

Responsibilities

Set personal goals

Meet your customer, in

order to support him in his

experience

Support System,

Communication

with multiple

stakeholders,

Challening Role &

Environment

Reflect on your

XP, Understand

personal values

First PA

APPLY STAGE

CF

STAGEWHO ACTIVITY GOAL OJ ELEMENT IJ ELEMENT LDM METHOD KPI

Hold farewell party for EPs

(if applicable)Support System NA Party NPSDeparture

MA

TC

HE

D

oGIP

NPS

One-on-one, seminar,

workshops

#EPs attended,

NPS

Document preparation + PA

Meeting

Set personal

goals, Understand

personal values

Ensure that EP has prepared

everything he needs from

documentation

Support System,

Individual Goals &

Responsibilities,

Interaction with

multiple stakeholders

Understand

personal values

One-on-one,

coaching

Support System,

Individual Goals &

Responsibilities,

Challenging role &

environment

OPS

Prepare your EP on

everything that is waiting

him on his journey and set

expectations, especially

about your future

communication. Don't

forget that they can google,

but only you can give him

appropriate info, together

with a hosting entity.

MATCHED STAGE


#OneTeam#MCgauls


CF

STAGEWHO ACTIVITY GOAL OJ ELEMENT

Reflect on XP, Set

personal goals

One-on-one, seminar,

workshops

#Reintegrated,

NPS

RE

AL

IZE

D

oGIP

Return

Meet EP after return;

debrief, reintegrate (if

simple oGIP), check

satisfaction

Support System,

Communication

with multiple

stakeholders

Support System,

Individual Goals &

Responsibilities,

Communication with

multiple

stakeholders,

Challenging Role &

Environment

Check on goals and

expectations; see how EP is

developing and how we can

help more. Check

satisfaction.

PA during RE

Set personal

goals, Reflect on

XP, Understand

personal values,

Reinvent yourself

One-on-one,

coaching, SkypeNPS

IJ ELEMENT LDM METHOD KPI

Check-ins

Have regular check-ins with

EP to ensure everything is

going ok and to see how

satisfied they are

Support System Reflect on XP Email, skype NPS

REALIZED STAGE


#OneTeam#MCgauls


AIESEC SERBIA2015


#OneTeam#MCgauls


oGIP LEAD

Education

oGIP lead AIESEC SERBIA