H4P“Assessing the effectiveness of

Peacekeeping Forces”Christos Makridis, Shira McKinlay, Amanda Parker

Weekly Interviews: 4 on skype and 6 on phone

Our team is working with the Pol-Mil Bureau to developing: (i) an enabling tool for aggregating key qualitative insights in real-time, and (ii) a

systematic and standardized framework for evaluating whether the funds the U.S. provides for bilateral support are helping to achieve the desired

outcomes.

“OK, I absolutely love this!”

Weekly Customer Discovery

Hypotheses• Decision-makers want accessible information that can be condensed to a

series of graphs• Buy-in requires empowering the “intermediary” personnel to make their

work more efficient and effective for feeding info up the org ladder• Most of the data needed to make this reality is available, but currently in

awkward and hard to access formats

Experiments• We developed a revised report and shared it with additional key partners

and stakeholders• We developed a mock-up application with the information that could be

inputted in lieu of the content-heavy Trip Reports

Results• Refined metrics and outputs • Socialized the concept for our new data framework• Tentative technology solution that applies an already existing platform

Mission Model Canvas

*Proof of concept in priority area, followed by Evaluation, adjustment and global implementation

Beneficiaries

Mission AchievementMission Budget/Costs

Buy-In/Support

Deployment

Value PropositionKey Activities

Key Resources

Key Partners

-GPOI manager-APRRP manager-OSD Humanitarian assistance managers-Stabilization Ops PKO manager OSD-PKO stability & Humanitarian Asst.

-M&E Contractors

-UNDPKO Head of Department

*Analytical assessmentto justify appropriatefunding & allocation*Helps fulfill XOand policy priority*Effective and efficientdeployment of resources*Provides situationalawareness for training*Provides reliability indicator as to data.*Ease of data collection

*Saves time and resources

*Addresses recognized UN deficiency & adhereto mandate

*UN DPKO*Administrators ofAll Partners AccessNetwork (APAN)*US Inst. Of Peace*Regional Orgs (Global combatant center)*DOD Contractors *Local Governments*Peacekeepers *World Bank (in partnership with UN DKPO)

*Chief of Peace Operations Capacity Building Division.*Director of the Office of Programs and Initiatives*Deputy Assistant Secretary/Assistant Secretary Pol-Mil

* Identify breadth of the data* Determine type of data & need for prog. eval.* Work w/ agency to improve data sharing

*Program participants*APAN knowledge master*Other agency data teams for sharing & possible site expansion

*Software engineering *Possible augmentation to existing APAN Help-Desk

*Systematic process for program evaluation that becomes automated and routine for everybilateral transfer and partnership*Improved reliability of collated information

Media

NGOs

UN DPKOCongress

Exec NSC

Pol-Mil BureauGPOI

Directors

SHA DOD

M&E Contractors Interagency

COCOMS

Partner Nation

Country Team

PK Troopers

IO Bureau

Work flowInputters

PeaceStar

D.C. PK Cohort(e.g., PM in

DOS & OSD in DOD)

Users

Considerations

1. People2. Funding3. Product

4. Time

Buy-in (Graphical)

Asst. SecDep. Asst. Sec.

Director of PM Programs & Initiatives

Chief of Peace Operations Capacity Building

Decision memo Outline briefing

Stakeholders:COCOMS & Embassies

Buy-in (Narrative)Assistant SecretaryFrom a high-level organizations perspective, the secretary understands that, while cables and trip reports still serve a purpose, they have become restrictive, time consuming, and burdensome. The reporting requirements affect employee engagement and morale, and they do not even serve their intent of aggregating information (since there is no efficient storage capabilities nor a means of converting the text to data). By introducing a comprehensive data architecture, we also address a need on their end over the desire to be perceived as innovative and data-driven (rather than subjective).

Director of PM Programs and InitiativesWe take the stress out of large-scale evaluation of programs and initiatives by introducing a greater role for data and an automated data collection strategy. Whereas previously many resources (often hidden) are allocated towards collecting information, we lighten the load so that more efforts can be allocated towards auditing partner countries and focusing on large scale strategy (e.g., how to better coordinate efforts with UN). We also allow the analysis to take place real-time, rather than waiting many days for a report to arrive. We make submitting data via the PeaceStar mobile app straightforward and quick.

Chief of Peacekeeping Operations & Capacity BuildingWe directly influence how information flows into her office. One of the major challenges is consolidating and synchronizing efforts. If we can make her job easier—that is, helping employees better coordinate and access information—that is less time she needs to allocate towards calling people on the phone, checking into projects, and, more generally, investing political capital to acquire information that would otherwise be in the hands of a few. We also make her role easier by empowering employees to add information in any part of the supply chain, helping them see how they can influence the end outcomes.

Get-Keep-Grow

- Ensure that the hand-off is implemented properly- Small wins with attainable and explicit goals- Improve the product functionality at a proportional rate as their problem is changing

- Show how the product can solve more of their problems- Talk to more people to build referrals- Monitor inputs and ensure that the system is sufficiently adaptable

- Advertise success stories of the technology and what it enabled users to achieve- Create interagency bridges so tech can cross agencies- Word of mouth sharing

Viral loop

Value Canvas (PKO Program Director)Jane, mid 40s, 15+ yrs exp in gov, savvy

Gain Creators• Clear reports with easily assembled information• Improved allocation of resources• Likelihood of self sufficiency in TCCs (avoids misallocation)

Products and Services• Established metrics to determine inputs• Data assembled in accessible and concise report

Pain Relievers• Information to advocate for funding located in a centralized hub• Reduces burdens on staff to manually seek out information and track down specific people

Gains• Clear reports to justify funding• Fulfills executive policy priorities• Capacity building in TCCs

Pains• Inadequate information to advocate for funding• Lack of resources (e.g., funds / expertise)

Customer Jobs• Allocate finite resources• Direct information into platform

Value Canvas (M&E Contractors)Joe, development experience, data expertise or field experience (retired military)

Gain Creators• Clear reports with easily assembled information

Products and Services• Established metrics to link inputs and outputs• Data assembled in accessible and concise report

Pain Relievers• Fewer resources to complete reports• Reliability of information built into quantitative analysis

Gains• Easy to assemble and reliable information• Less time and effort to report for accurately assessing programs

Pains• Difficult to determine reliable information• Lack of resources (e.g., funds / expertise)

Customer Jobs• Provides inputs for completing reports

Value Canvas (UN DPKO)Jeff, contractor, retired military, early 50s, impatient w/ bureaucratic processes

Gain Creators• Easy to use non-technical platform with accurate and clear assessment of mandate compliance

Products and Services• Data assembled in easy formats• Established metrics linking inputs to outputs

Pain Relievers• Resources will be directed in a more efficient way • Improved decision-making reduces casualties and improves morale with participating countries• Increases stability and country sustainability in the long-run

Gains• Properly monitoring missions raises support and transparency• Allows for greater focus on missions most likely to succeed, as well as avoid catastrophes

Pains• Misdirected resources• Lack of resources (e.g., funds / expertise)• Political instability

Customer Jobs• Provides inputs for assessing compliance with UN mandates

The PeaceStar Metrics: A Sample Report

The PeaceStar Metrics: A Sample Report

The PeaceStar Metrics: A Sample Report

The PeaceStar Metrics: A Sample Report

PeaceStar Mobile

PeaceStar Mobile

PeaceStar Mobile

PeaceStar Mobile

PeaceStar Mobile

PeaceStar Mobile