ABOUT ME

HOW DOES MY INTERNET WORK

KNOW WHERE TO FIND YOUR MODEM

DSL Cable Modem

TWO TYPES OF MODEMS

Back of DSL Modem Back of Cable Modem

HOW EACH MODEM CONNECTS TO THE INTERNET

Standard telephone line

Coaxial Cable

MAKE SURE TO TAKE OUT THE BATTERY

TURN OFF YOUR COMPUTERS

Back of DSL Modem Back of Cable Modem

UNPLUG YOUR MODEM

UNPLUG YOUR ROUTER

POWER UP

DSL Cable

GREEN IS GOOD!

STARTING WINDOWS NETWORK DIAGNOSTIC

FIRST TWO POSSIBLE OUTCOMES

FINAL SCREEN AFTER DIAGNOSTIC

CHECK YOUR INTERNET

CALL CUSTOMER SERVICE.

BE PATIENT

TECHNICIAN TO THE RESCUE

ZEN ATTITUDE

SOMETIMES ALL YOU CAN DO IS WAIT

"How to Reset Your Modem And Router." Computer Service, World-Wide Remote Support by 4KCC. Keystone Computer Concepts, n.d. Web. 15 Feb. 2012. <http://www.4kcc.com/How2/modem_router_reset.html>.

Paul, Tech. "• Repair your Internet connection « Tech – for Everyone." Tech – for Everyone. N.p., n.d. Web. 13 Feb. 2012. <http://techpaul.wordpress.com/repair-your-internet-connection/>.

Wood, Heather Topham. "What Causes High Speed Internet Connections to Disconnect? | eHow.com." eHow | How to Videos, Articles & More - Discover the expert in you. | eHow.com. eHow, n.d. Web. 10 Feb. 2012. <http://www.ehow.com/about_5089420_causes-speed-internet-connections-disconnect.html>.

REFERENCES